Thestarmaps Limited Reviews

Name: Thestarmaps Limited
Address: The Black Church, St. Mary's Place, Dublin, Dublin
Rating: 4.61

4.6 Rating 1,166 Reviews

90 %

of reviewers recommend Thestarmaps Limited

4.6

Based on 1,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Thestarmaps Limited:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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Thestarmaps Limited 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have yet to receive the map that I ordered over a month ago”

Helpful Report

Posted 4 years ago

Thank you for your email! It looks like you have not finished submitting your map. Without submission your map will not be sent to the printers. We tried contacting you to inform you but it might have landed on your spam email. We will send another email, please do check. With kind regards Dennis

Posted 4 years ago

“I have been charged $125 and then $75 with no order received. I reached out via email and this is still not resolved...”

Helpful Report

Posted 5 years ago

Hi Susan I hope you are well! We replied to you 5 hours ago and it might have routed to your spam email. The unframed order is yet to be finalised and the extra charge was an order placed and is currently in transit. Please do look for our email but if you did not receive this, I will send it again. : ) With kind regards Dennis

Posted 5 years ago

“5/10/20 - I was given a message that my card details were not complete so I reinterred my details , not my order, my card details and was charged twice . I have sent an email to your attention to stop the second payment - awaiting your reply and assistance.”

Helpful Report

Posted 5 years ago

Hi Zeljka Thank you for letting me know! It looks like both orders went through but have not been sent for final review. The review email might have gone to your spam folder. I will rectify the situation and send it through your email! With kind regards Dennis

Posted 5 years ago

“I can't download and then print without the watermark appearing!”

Helpful Report

Posted 5 years ago

Thank you for your feedback! I just checked today and it seems to be working. Please can you email us at greaterskies@greaterskies.com so that we can help? Many thanks! Dennis

Posted 5 years ago

“Purchased a while ago haven’t heard anything about my purchase tried to contact I the company and got nothing back”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback! It seems you purchased your map but never completed the process of sending your map to print. We have replied : ) Any help we can give from greaterskies@greaterskies.com With kind regards Dennis

Posted 5 years ago

“I ordered this over a month and a half ago and still haven’t received it. It was for an anniversary and the only email I got was to review it and I did and how my product was which I never got. When I go to hit contact on your website the link doesn’t work but every other linked us and no one will get back to me! The email below is the last email that I’ve gotten and that’s to review it no one has answered since such poor customer service and I got recommended to you guys. I even paid extra for shorter shipping and upgraded the product”

Helpful Report

Posted 5 years ago

Hi Dee I am so sorry to hear this. Unfortunately, this map was not submitted to print. I am investigating this now to see what has happened but there are no logs for any submissions and it seems the review link was opened but never actioned. This is the first stream of contact that we have heard from you but we will help as best as we can : ) I have messaged you through your email and Facebook. Hope to hear from you soon! With kind regards Dennis

Posted 5 years ago

“For this product, it was too costly. It feels like I am looted.”

Helpful Report

Posted 5 years ago

Thank you for your reply Arjun I am so sorry you feel this way, is it something in particular? Please do contact us on greaterskies@greaterskies.com so that we can help : ) With kind regards Dennis

Posted 5 years ago

“Unfortunately I'm must say I was very disappointed . I paid 70 something for it to be places in a tube and instead of a flat shipping package envelope !! With that its not flat its rolled and and just not going to look nice in a frame I'm am greatly unsatisfied ... I paid a lot of money for this just to be disappointed..”

Helpful Report

Posted 5 years ago

Hi Tarah Thank you so much for your feedback. Rolling and placing it in a tube is the safest and most efficient way of transporting fragile prints without frames. All of our maps placed once placed in a frame looks perfect. If there is any damage we will replace it immediately. Please can you contact us at greaterskies@greaterskies.com so that we can help? Thank you! With kind regards Dennis

Posted 5 years ago

“As I promised to GreaterSkies, I would update my review. I would not recommend this company due to deceptive and delayed processing and shipping. Furthermore, after my previous review, a representative offered me a refund for my dissatisfaction. It turns out the refund was only 30% of the total cost. This was disappointing and misleading as I was not told informed that the refund would be partial. Not to mention the extra money spent on an additional gift so I had something to give my husband the day of our anniversary. In terms of the actual product, it is an overpriced (154.00) framed poster. I was truly expecting higher quality than what I received. When I ordered, at check out, the item is described as canvas... it is not canvas material, it is a poster.”

Helpful Report

Posted 5 years ago

Thank you for your review Amy I am so very sorry for the delay we tried to react to the pandemic as fast as we could but it was very difficult to foresee. You wrote to us on the 28th of May asking for a preview of your map. On the 29th of May we replied to you and stated that there is a delay and that the estimate was for the 17th or 18th of June. On the 29th of May, you said to continue production with the request to get it there by the 11th which we said we would try but so difficult with a reduced team. Your map has shipped and is being delivered by UPS on the 17th of June. In the interim, we have provided you with the digital map for free. We will also compensate you when your map has been received. So sorry for all the trouble! With kind regards Juan & the GreaterSkies Team

Posted 5 years ago

“i haven’t gotten any of my orders so. i don’t recommend at all.”

Helpful Report

Posted 5 years ago

Thank you for your review. From our records, you only have ordered once. For this order,unfortunately, once we hand your parcel to the couriers it is in their power to deliver this to you. USPS I assume is under a lot of pressure due to the pandemic. Once you contacted us on Tuesday, we immediately sent a replacement and is being delivered to you on Monday. I am so sorry for any delay that has been caused and if there is anything we can do, please do let us know. With kind regards Juan & the GreaterSkies Team

Posted 5 years ago

“I have not yet received my map.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. Please do let us clarify the situation. Our framed maps are in delay at this moment due to the pandemic but we are trying to provide as much information and support as we can during this time. Our suppliers have to take every precaution to secure that their staff are safe. Our unframed maps on the other hand are on time due to the teams being a lot more based on local printers, they usually are made up of 1-2 person teams. Please can you contact us at greaterskies@greaterskies.com where we can provide estimates, support, solutions to get your map or a preview of it? Thank you! Hope to hear from you soon! Juan & the GreaterSkies Team

Posted 5 years ago

“I ordered something a week before mothers day and still haven't received it. I haven't even got shipping information. Very disappointed. The lady I have been corresponding with has been excellent and timely though.”

Helpful Report

Posted 5 years ago

I am so sorry about this Stephanie I will look into this for you and compensate you when you receive your map. With kind regards Juan & the GreaterSkies Team

Posted 5 years ago

“The map has not arrived at my address in Switzerland yet. The tracking showed that it was processed by dutch post which was (not very surprisingly) unsuccessful. So,what now? I didn't get an answer in my E-Mail today, so i am not very happy. Kind regards.”

Helpful Report

Posted 5 years ago

Thank you for your review! It was lovely to sort this for you! From your tracking, it seems like they tried to delver this to you on the 5th of May. It is now being returned to us and we will resend it when it returns. With kind regards Dennis

Posted 5 years ago

“De momento no me ha llegado el mapa y ya llevo dos semanas esperando.”

Helpful Report

Posted 5 years ago

¡Hola! ¿Puede enviarnos un correo electrónico a greaterskies@greaterskies.com? Podemos ayudar desde allí. :) Saludos cordiales Juan y el equipo de GreaterSkies

Posted 5 years ago

“I recently bought something with you, however I am very unhappy since the map has west and east on the reverse side, it needs to be corrected. Please contact me”

Helpful Report

Posted 5 years ago

Thank you for your question. It is indeed a very good observation that not many people notice. The reason is that it is the standard way to display maps in Astronomy: traditionally all the stars charts are made like this. If you were lying on the ground in a starry night, looking up to the starry sky, vertically with your feet pointing South and your head North, the West would be at your right hand side and East on your left. It is basically the same effect as looking at your reflection in a mirror. I really hope this helped. Please let me know if you have any further doubts or if you need any more assistance with your map greaterskies@greastersksies.com. Enjoy your new map!

Posted 5 years ago

“Unfortunately, my experience with them was not good. My map came with an incomplete dedication. I reached out to customer service and they NEVER replied back....”

Helpful Report

Posted 5 years ago

Hi there! We replied to you on the 16th of March at 12:15am offering you a redo for your map. It might be that our reply might have gone to your spam email/ junk folder. I have resent it from my own email, please can you check? Or contact us on greaterskies@greaterskies.com With kind regards Dennis

Posted 5 years ago

“Over sold under delivered”

Helpful Report

Posted 5 years ago

Thank you for your feedback, Katricia We are not aware of any issues with your order. We proud ourselves with providing top quality product and customer service so we would like get a chance to rectify anything you're not happy with. Please can you email us at greaterskies@greaterskies.com so that we can help? : ) Thank you! With kind regards Milla

Posted 5 years ago

“Does print well and also didn’t put the date I put.”

Helpful Report

Posted 5 years ago

Thank you for your feedback : ) I can see you ordered our greeting card but I cannot see any issues from just looking at it. Please can you email us at greaterskies@greaterskies.com so that we can help? : ) Thank you! With kind regards Milla

Posted 5 years ago

“I ordered a card on January 21, it's February 10, I still haven't received it. In the delivery tracking, it is marked delivered but in a city different from mine. Despite two reminders, I haven't heard from Greaterskies. J'ai commandé une carte le 21 janvier, nous sommes le 10 février, je ne l'ai toujours pas reçu. Dans le suivi de livraison, elle est marquée livrée mais dans une ville différente de la mienne. Malgré deux mails de relance, je n'ai pas de nouvelle de Greaterskies.”

Helpful Report

Posted 5 years ago

Hi there! Thank you so much for your feedback and I am very sorry that this has happened. We replied to you on the 5th and 6th of February. Please can you check your spam folder? I have also contacted you directly through my own personal email. : ) Hope to hear from you soon! With kind regards Dennis Salut! Merci beaucoup pour vos commentaires et je suis vraiment désolé que cela se soit produit. Nous vous avons répondu les 5 et 6 février. Veuillez vérifier votre dossier spam? Je vous ai également contacté directement via mon propre e-mail personnel. :) J'espère avoir de vos nouvelles bientôt! Cordialement Dennis

Posted 5 years ago

“It's a very bad qualiy product”

Helpful Report

Posted 5 years ago

Hi there Please can we help? Our email is greaterskies@greaterskies.com : ) With kind regards Dennis

Posted 5 years ago

Thestarmaps Limited is rated 4.6 based on 1,166 reviews