Grafter Reviews

Name: Grafter
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.38

4.4 Rating 755 Reviews

85 %

of reviewers recommend Grafter

Company Reviews

Metrics

Info

4.4

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Grafter:

Grafter is an easy to use website and app that helps businesses to hire and manage temp workers and staff directly, avoiding expensive agencies and intermediaries.

Whether it’s for a specific project, seasonal jobs or just to fill a short-term staffing shortage, Grafter can help!

Alternatively, if you are looking for short-term work, join as a worker and you will be sent local job opportunities straight to your inbox

Visit Website

Email:

support@grafternow.com

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Grafter 5 star review on 17th September 2023

Anonymous

Benjamin B

Grafter 5 star review on 3rd February 2022

Sue L

Melanie M

Anonymous

Anonymous // 01/01/2019

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“It did everything I needed it to do, I needed a driver, I advertised and a reply driver turned up and carried out the work for me.”

Helpful Report

“Needed a few days labour. 1 cancelled the night before the start. Another cancelled within a few hours as couldn’t get to site and another didn’t have his cscs card. Paid for a 1 off subscription for absolutely nothing. Waste of my time and money and I would recommend avoiding like the plague.”

Helpful Report

“Needed a few days work tried the app and found 3 days work. Really happy to find the extra income”

Helpful Report

“Paid £20 for a grafter, made arrangements for him to start, never showed up on the day, did not answer his phone or return my calls. We were totally let down and lost £20 for the bad experience. I reported this to Grafers as I think there should be a refund for lake of service or at least a credit so some elec can be hired. We have no confidence in this service and therefore will not be risking paying again only to find ourselves at a loss.”

Helpful Report

Hi Ed, Sometimes people just let you down and Grafter is not immune to this. We do however reduce the risk through the review and rating system which allows you to feedback on poor workers. This encourages them to turn up and do a good job to get a good review. It also helps weed-out bad workers from the service who get bad reviews. I notice you didn't leave a review for this worker. If you feel he let you down, please do so. Also, for the £20 fee you can contact 3 people. So if someone lets you down you still have two more credits to find a replacement. I see you didn't do this and still have 2 credits remaining, if you want to use them to find someone else. Regards Grafter.

“of”

Helpful Report

“Well I can say I've been working on and off for grafters doing lorry jobs they are very helpful and a happy bunch when they call me up for another job for me to do”

Helpful Report

“Excellent in all aspects”

Helpful Report

“Can be a little convoluted to use and some of the in-form responses can be a little terse - can't remember the actual wording but something along the lines of 'it looks like you are trying to contact the Grafter direct - could result in you / your job being banned' - when all I was doing was asking where the guy lived so I could pick him up.”

Helpful Report

“I was able to complete the job. Thanks it was a great and nice experience”

Helpful Report

“very easy to use and excellent communication”

Helpful Report

“Danny was very punctual, very friendly, helpful, and hardworking, it was a pleasure to have him working for me”

Helpful Report

“Michael was amazing. He handled what turned out to be a more difficult job than originally expected. Came on time, stayed until it was finished - really did go above and beyond. I was a bit nervous because have never used grafter - but I can't recommend him highly enough!”

Helpful Report

“Easy to use site, handy for a few days work when needed”

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“Willing to work when he turned up 3 day out of 8 was a letdown”

Helpful Report

Hi Stephen, we are very sorry you had a bad experience with one particular worker. Sometimes individual workers let you and us down, but most are herd working and more diligent than that. Grafter

“Good”

Helpful Report

“At first I thought the service looks great, however having used it twice and being disappointed , I can say I wont use the site again! Reason - your Grafters say they can paint and decorate and yes anyone can but the quality is important. Again for any other use plastering, carpentry etc, you don't qualify your people! OK, not everyone needs qualifications, but the referencing needs to be specific even examples of the past work done, photo's etc. Using your people has ended up costing me more money to put things right! I am sure you wont print this review but you should at least make an effort to make changes!”

Helpful Report

Hi Raj, thanks for your feedback. With Grafter, we don't validate people's skills because we only charge a small fee which would not cover the costs of going on-site to view people's work. However, we do provide a review system so clients can write reviews to help each other understand workers capabilities. You can also view their past work and chat to them online (and ask for references, experience etc) before you hire. Regards Grafter

“Always a good service. No problems. Customer support was excellent in lifting my temporary suspension for a misunderstanding of the communication policy (I told employer where I was staying and the algorithm flagged it up). All round great site to find work.”

Helpful Report

“this truly dreadful company needs to change its name from ‘grafters’ to ‘drifters’. i hired three labourers and they all failed to show up. when i requested my fee back, the admin person told me i had been supplied with these losers’ contact details and therefore there had been ‘supply of goods and services’. well no, because how are the contact details of lazy, disrespectful losers worth acquiring??? you’re talking to a brick wall and the bricks are made of dust.”

Helpful Report

Hi Julian, For only £20 we provided you with the contact details of 3 people so that you would have a choice to fill your job. Unusually none of these people worked out, so we provided a fourth contact for free, who you hired and completed your job. So we were surprised to read such a negative review after we had helped to resolve the situation with you.

“The client’s don’t get back to you”

Helpful Report

Hi Mark, I see one client didn't get back to you but that's probably because he messaged you on the 15th and you didn't reply until the 28th. So by that time he had already found someone. Generally, the clients are good at responding, this is not a problem anyone else has notified us about before.

Grafter is rated 4.4 based on 755 reviews