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Grafter Reviews

4.4 Rating 703 Reviews

85 %

of reviewers recommend Grafter

Company Reviews

4.4

Based on 703 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Grafter:

Grafter is an easy to use website and app that helps businesses to hire and manage temp workers and staff directly, avoiding expensive agencies and intermediaries.

Whether it’s for a specific project, seasonal jobs or just to fill a short-term staffing shortage, Grafter can help!

Alternatively, if you are looking for short-term work, join as a worker and you will be sent local job opportunities straight to your inbox

Visit Website

Email:

support@grafternow.com

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Grafter 5 star review on 17th September 2023

Grafter 5 star review on 17th September 2023

Grafter 5 star review on 17th September 2023

Grafter 5 star review on 7th June 2022

Grafter 5 star review on 3rd February 2022

Grafter 5 star review on 3rd February 2022

Grafter 5 star review on 1st March 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serviceis very poor”

“The worst site/app EVER!”

Hi Erick, I see you got a job through Grafter but then cancelled saying you were unwell. I can't see any other problems with your account and you didn't contact support. Could you please get in touch and explain what the issue was, we will do our best to resolve it.

“Grafters didn’t show after paying the fee”

Hi Oliver, I am sorry to hear that someone let you down. Please leave a review for them to warn others. The service provides multiple contact credits per payment, so if someone lets you down you can still hire other people to replace them. Regards GRAFTER

“Did not show up failed to reply to messages”

Hi Gary, I am sorry someone stopped replying, maybe something happened. I see you had 5 other Grafters interested in the work, maybe contact one of them to find a replacement.

“The person I paid to get his details has came to look at the job on a Wednesday and told me to order a skip that he would turn up on the same week’s Friday and Saturday to do the work, and I should order the skip to be picked up on the coming Monday. Guess what! I ordered the skip and it had delivered on the Friday requested and to be picked up on the Monday advised. The only issue is that the builder did not show and now cannot be contacted. Thank you for the stress and the anxiety caused! What a scam!”

Hi iliyas, I see you had 37 people that were keen to do your job. So if one didn't make it you still had 36 other people keen to do the job. I see you haven't cancelled the job for the person that didn't turn-up. Please do os and leave them an 'honest' review instead of leaving a bad review for the website for something that is beyond our control. Regards Grafter

“Had 1 guy with no cscs card so employed another & he lasted 2 hours then the third lad never turned up on the start day & then messaged me at 2 pm saying sorry he over slept so they was all not up for the job .”

Hi Nicky, it sounds like you had very bad luck with the people you hired. Please make sure you check profiles, reviews and take references next time to help find reliable people.

“He didn’t turn up and I complained and tried other applicants - didn’t hear from anyone”

I am sorry someone let you down. Please use the review system to check people before you hire them and to leave a suitable review if they let you down to warn others. I hope you found the Grafter service easy to use.

“One no reply. One wanted to start 5 hours after start time.”

Hi Adrian, I am sorry it didn't work out with the worker you spoke to. I see you had 5 other applicants you could have tried, I am sure one of them would have been able to start when you wanted. Regards Grafter

“This company has not fulfill what they said. At the beginning they hold the money to check you details as a bank, social midea, address…. After that they say you will get paid with YOUR money at the next day into your bank account. They hold you money, using it then you have to begging then where’s your money. I prefer to use what I have when I know if they money come into to the bank the next or 2 days after the transition. I have my words and it’s better to stick with what you know. There’s Zettle, PayPal and others that never give me heartache. Goodbye”

Hi Angela Your review appears to be for Grafterr (with an extra 'r') https://www.grafterr.com/uk/go but this is the review site for GrafterNow: https://www.grafternow.com/ Regards GrafterNow

“I don’t think the website is the easiest to navigate, when you are looking to hire someone. I paid for the one off £20 plus vat option and was let down on the day by both of the people I selected, if I had the option to contact more people, I wouldn’t of been left without any staff that day, due to this, I won’t be using this site again. With other platforms ie. at least if you’re the one looking to spend out and hire it doesn’t cost you anything. Waste of money, waste of time.”

Hi Ali I am sorry you were let down by someone you found through Grafter. With each £20 you can get contact details of 3 people. So it one lets you down you still can contact 2 more. Sometimes clients manage to hire 3 people for £20 which is extremely good value compared with most job sites where you pay £60 up-front to post a job and may not even find someone. Regards Grafter

“Let down last minute after being booked in to work and turning other work down to do this job also had a rubbish removal guy booked in and had to tell him to cancel his arrangements as well”

Hi Luke, I am sorry the client changed her plans. This happens no matter how you find work and isn't the fault of the Grafter platform.

“I've tried using Grafter over the last year. Just recently I paid 20 pounds to hire grafters for some basica gardening. All three have been no shows on the day of hire, with no excuse at all. Grafter as a business says to this "tough", as they can't be responsible for workers not showing up and so they won't refund the 20 pounds. What an absolute waste of a business and website. Fully unreliable, don't list your jobs, the grafters on the site are completely useless and unreliable. You will be very disappointed.”

I am afraid this review is not entirely true. One of the workers did turn up and, in your words "worked very well and hard" but then was injured and couldn't work the second day, but you then didn't pay him for the day he did work causing him to complain about you. Another one had an emergency and told you he couldn't make it and asked to change the day but you didn't reply. The third on you didn't 'chat' with to arrange the work.

“try to apply for some jobs... what a bunch of scammers ! asking to pay money ! ignore this scam nest !”

Hi Raimondas, you are mistaken. Grafter is free for workers. You didn't understand properly how Grafter works.

“We recently had Thomas Fenton work for us. He is a career criminal recently released from prison. He is also on a driving ban for drunk driving. Is this the professional workers you allow to advertise on your platform. He has made threats of violence towards myself and my family home.”

Hi Christopher, Thomas also complained about you, reporting that you had not paid him. This appears to be a dispute between the two of you and not related to the quality of the service provided by the website. Grafter

“The grafter didn’t turn up, texting at 5 minutes before supposed to be on site saying he not going to come. Wasted my time, wasted somebody else’s chance. Cost myself money”

Hi Dan, I am sorry someone let you down. Maybe he had a very good reason he couldn't make it because he has a good track record. I see you had 5 applicants so you could have tried them and see if they could still make it. Best GRAFTER

“Needed a few days labour. 1 cancelled the night before the start. Another cancelled within a few hours as couldn’t get to site and another didn’t have his cscs card. Paid for a 1 off subscription for absolutely nothing. Waste of my time and money and I would recommend avoiding like the plague.”

“Paid £20 for a grafter, made arrangements for him to start, never showed up on the day, did not answer his phone or return my calls. We were totally let down and lost £20 for the bad experience. I reported this to Grafers as I think there should be a refund for lake of service or at least a credit so some elec can be hired. We have no confidence in this service and therefore will not be risking paying again only to find ourselves at a loss.”

Hi Ed, Sometimes people just let you down and Grafter is not immune to this. We do however reduce the risk through the review and rating system which allows you to feedback on poor workers. This encourages them to turn up and do a good job to get a good review. It also helps weed-out bad workers from the service who get bad reviews. I notice you didn't leave a review for this worker. If you feel he let you down, please do so. Also, for the £20 fee you can contact 3 people. So if someone lets you down you still have two more credits to find a replacement. I see you didn't do this and still have 2 credits remaining, if you want to use them to find someone else. Regards Grafter.

“this truly dreadful company needs to change its name from ‘grafters’ to ‘drifters’. i hired three labourers and they all failed to show up. when i requested my fee back, the admin person told me i had been supplied with these losers’ contact details and therefore there had been ‘supply of goods and services’. well no, because how are the contact details of lazy, disrespectful losers worth acquiring??? you’re talking to a brick wall and the bricks are made of dust.”

Hi Julian, For only £20 we provided you with the contact details of 3 people so that you would have a choice to fill your job. Unusually none of these people worked out, so we provided a fourth contact for free, who you hired and completed your job. So we were surprised to read such a negative review after we had helped to resolve the situation with you.

“Tried twice to get someone to work first one quit after a day because he couldn’t be arsed second one didn’t even show up Vet your applicants please I won’t be using you again waste of money”

Hi Anthony, I am sorry the people you chose didn't work out. The vetting of the applicants is done with past work reviews. I notice that one of the people you hired had bad reviews and the other none. Please leave a review for both of them to feedback to other clients about your experience with them.

“Terrible, paid £20 to book in a worker that never shown up. Awful service, do not use, literally no point in using this platform.”

Hi Joseph, I am sorry someone let you down. I understand you spoke to our customer support who informed you that £20 allows you to speak to 3 people so you can hire one. This means if someone lets you down you can find a replacement, or even 2, for a small £20 fee.

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Grafter is rated 4.4 based on 703 reviews