Grafter Reviews

Name: Grafter
Address: 61 Bridge Street, Kington, Herefordshire
Rating: 4.39

4.4 Rating 750 Reviews

85 %

of reviewers recommend Grafter

Company Reviews

Metrics

Info

4.4

Based on 750 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Grafter:

Grafter is an easy to use website and app that helps businesses to hire and manage temp workers and staff directly, avoiding expensive agencies and intermediaries.

Whether it’s for a specific project, seasonal jobs or just to fill a short-term staffing shortage, Grafter can help!

Alternatively, if you are looking for short-term work, join as a worker and you will be sent local job opportunities straight to your inbox

Visit Website

Email:

support@grafternow.com

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Grafter 5 star review on 17th September 2023

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Grafter 5 star review on 3rd February 2022

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a casual user for DIY it is good for contacts but poor value for money. If you are let down this is even worse as the fees are wasted”

Helpful Report

We are sorry that someone let you down. That is of course beyond our control but please make sure you leave a review on the website to warn others about this person.

“I have only ever received 1 job that was fitted to my skill level and that's the job I'm currently working at and it's amazing but I've been with grafter for up to 3-4yrs and this is the only job like I said that I've actually received fitted to my skillset and potential.”

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“Customer service quick to act on a scam post, shame I haven't received any work as of yet... Left 3 stars for this exact reason. Need more work guys!”

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“Disappointed is the word I hired two tradespeople from your site, One a plasterer, which clearly wasn't on his first couple of days, so his advertisement on your site was incorrect, but the second tradesman, which advertised as a labourer was 100% accurate.”

Helpful Report

Hi Ashley, Thanks for the feedback. Please make sure you check the Grafters past work examples and reviews to be sure they can do the job before you hire them. Best wishes Grafter

“It's not that much easy to find jobs on grafter.”

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“Not enough jobs advertised for my area, unable to chat person advertising job until accepted which isn't great”

Helpful Report

Hi, thanks for leaving a review. While we do our best to cover the whole of the UK, unfortunately there generally aren't as many jobs in more remote parts of the country, like where you live, than the urban areas. Best Wishes Grafter

“I got too many unreliable worker for the job who turn up 4h late on the job”

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“Had 20 number people apply, most didn't turn up, 1 lasted 4 minutes. 2 guys ok, A team said they would take a day it took 3 days. All in all a poor showing and level of worker.”

Helpful Report

Hi Kenneth, I see you posted 2 jobs. The first one you offered the job to 2 people. Neither accepted the job offer but you had 24 other applicants you could have considered. The second time you hired one person but he cancelled 2 days before the job started. There were 6 other applicants who you could have hired as a replacement. If someone can't make it please do try other people. There are plenty of workers on the platform keen to work.

“I can see that the app would work if you are hiring a large volume but for the off job it has been frustrating. 3 credits for £25 is expensive if it’s just a small job and you are let down by the labourers”

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“Can be a little convoluted to use and some of the in-form responses can be a little terse - can't remember the actual wording but something along the lines of 'it looks like you are trying to contact the Grafter direct - could result in you / your job being banned' - when all I was doing was asking where the guy lived so I could pick him up.”

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“Willing to work when he turned up 3 day out of 8 was a letdown”

Helpful Report

Hi Stephen, we are very sorry you had a bad experience with one particular worker. Sometimes individual workers let you and us down, but most are herd working and more diligent than that. Grafter

“At first I thought the service looks great, however having used it twice and being disappointed , I can say I wont use the site again! Reason - your Grafters say they can paint and decorate and yes anyone can but the quality is important. Again for any other use plastering, carpentry etc, you don't qualify your people! OK, not everyone needs qualifications, but the referencing needs to be specific even examples of the past work done, photo's etc. Using your people has ended up costing me more money to put things right! I am sure you wont print this review but you should at least make an effort to make changes!”

Helpful Report

Hi Raj, thanks for your feedback. With Grafter, we don't validate people's skills because we only charge a small fee which would not cover the costs of going on-site to view people's work. However, we do provide a review system so clients can write reviews to help each other understand workers capabilities. You can also view their past work and chat to them online (and ask for references, experience etc) before you hire. Regards Grafter

“Its a good platform to find labour if you're happy to do it under a dictatorship. You get treated like a scammer not a customer. My account was blocked twice while trying to talk to potential staff. You can't exchange numbers till you've hired them so have to gauge what they're like through their messenger. Its not till you've hired someone are you made aware you'll be paying an additional 30% on top of what you've just agreed with the employee. Once you're familiar with this its a hand place to find workers.”

Helpful Report

Hi Stephen, I am afraid we have to have some checks in place to protect our business and ensure people use the system fairly. We can't allow people to just exchange numbers straight away and not use the platform to manage the job. Once interest has been established it is fine to organise a call to discuss details. The fee is only 10%, not 30% as you indicate above. Regards GRAFTER

“I’d only say to make an actual app where you can log in and stay logged in and receive messages in real time rather than refreshing the page to know whether you’re hired or got a message or not. So far so good though.”

Helpful Report

Hi Mbala, The app is in development and coming in the next few days!

“Labourer worked well on Tuesday and Wednesday... however didn' t show today but did advise site foreman. Hopefully he will be in tomorrow.”

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“I used grafter to get a job which I got. Then was told it was cancelled. And had my account restricted ? Have not heard from grafter since. Have found employment for the time being.”

Helpful Report

Hi Ivor, The job wasn't cancelled, it went ahead and you completed it. We know this because you contacted support to ask where your payment was. However, you were never paid on Grafter, therefore it appears you broke the rules of using the service, so your account was suspended. If this is not the case please contact us and we will be happy to discuss and resolve this. Regards Grafter

“Handy, but fees are too high to make it viable to use regularly”

Helpful Report

HI Thom, thanks for the feedback. I am sure you will appreciate it is expensive to recruit and manage good grafters as well as developing and running an online platform, so we have to charge for the service, but we are on average about half the costs of most temp agencies.

“I found a few people but the one I hired let me down on the day”

Helpful Report

Hi Andy, I am very sorry you had a bad worker. Unfortunately people just let you down sometimes, no matter how or where you find them. But with Grafter we actively manage and remove poor workers from the platform to reduce the risk. Also the reviews from other clients help you pick more reliable and better workers. This helps us to provide more reliable people overall.

“Reasonably easy to use and so far no issues of particular note”

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Grafter is rated 4.4 based on 750 reviews