Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,699 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charm was a good price and arrived by stated time but there were a few scratches on it”

Helpful Report

Posted 5 years ago

Hi Caroline Thank you for your review. We are so sorry the charm you received had some scratches on it. Please don't hesitate to contact us and we will do our best to exchange this for you.

Posted 5 years ago

“If I’m honest was disappointed. We wanted to support our local business. My children bought me a voucher whilst on lockdown as their was a ring I had seen in shop. Obviously I know now I am unable to use gift vouchers in store that are bought online. The service in Ashby store was poor, and rude. I then settled with items online as you did not have the ring I wanted online, I used the voucher as I didn’t want to waste it. It’s a shame, as I won’t be returning to the store again and although easy to buy online was fiddly to do with measuring ring sizes and didn’t mirror what was held in store. I just settled in the end and hoped for the best,”

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Posted 5 years ago

Hi Jenny, Thank you for your review. We are so so sorry you weren't happy with the service you received with us. We will take your words on board and do what we can to improve our service in the future. Again our sincerest apologies.

Posted 5 years ago

“I was a bit disappointed with the bag the bracelet was in i exspected something more elaborate as it was a present for my daughter birthday. That's why I'm giving it a 3 star.S Kirrage.”

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Posted 5 years ago

“Presants for my niece,she loved it. Shipping time was far too long.”

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Posted 5 years ago

“Earrings were advertised to be a lot larger than they turned out to be.”

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Posted 5 years ago

“I haven't received anything yet...”

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Posted 5 years ago

Hi Robin. We're massively disappointed to receive a 1-star review of our service, and after checking out your order, we can see why. It was indeed dispatched in good time, and it had the correct postage applied, but our apologies for it yet to arrive. Would you please contact us via our website contact form so we can confirm the delivery details that you have given to us are correct so we can get this sorted out for you as soon as possible.

Posted 5 years ago

“The earnings were very pretty however the backs were bent/wonky when they arrived.”

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Posted 5 years ago

“I haven’t received my product”

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Posted 5 years ago

“I Wasn't that impressed as I brought 3 charms all for different people and they were all packed in the same box, I expected them to be packed separately.”

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Posted 5 years ago

“was dissapointed having ordered 4 items but received only two as some were out of stock after placing order but was still charged full delivery cost”

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Posted 5 years ago

“your pricing needs to be sorted out your website charges one price which is higher than the price advertised on facebook”

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Posted 5 years ago

“The product was fine. I however got an email saying it was ready for collection. Tried collecting and it wasn't there. Why send an email that it's ready if it isnt?”

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Posted 5 years ago

“Product is ok, find it quite hard to make out the engraving. Would recommend a colour to enhance engraving rather than looking like just a scratch on the metal”

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Posted 5 years ago

“Order and collection great. One item not available so immediate refund. However, I am not impressed that I cannot use my loyalty card with on-line purchases.”

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Posted 5 years ago

“Delivery was delayed but lovely charm”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Order arrived well packaged and states although as the item ,a small heart, had been personalised with engraving of my parents names, the back of the heart was quite badly scratched. As it was a present for my daughter at the funeral of my father that I gave her after the ceremony, I was unable to send the item back. As a result I was disappointed with the item ordered. Julie Steele14@yahoo.co.uk”

Helpful Report

Posted 6 years ago

Hello, Julie. We're so glad that you found us but so disappointed to discover yours. We're ever so sorry about this. If you can get the item, send it back to us following the details on our Delivery & Returns policy (which you can find in in your Order Confirmation email that we sent to you as soon) when chance arises and we'll get it buffered up and cleaned up so there aren't any scratches or blemishes on there. We're sorry and but we do hope this may help. This is entirely our fault and we want to rectify this for you.

Posted 6 years ago

“The product was lovely but unfortunately I did not get email confirmation saying my product was ready to collect in store, even though it was ready to collect.”

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Posted 6 years ago

“All waswell except that the mail easnt left in garden kr with a neighbour snd i had to pick it ip ftom post office.”

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Posted 6 years ago

“Would have been more if a notification that my order was ready for collection had been sent. I assumed it was available when the email requesting a review came through”

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Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 6,699 reviews