Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Goodhood Reviews

4.5 Rating 2,104 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great while your ordering lots of emails stating dpd delivery details :: but I’m having trouble contacting goodhood to get a return number . Never answer there phone ?!?! Strange and annoying. It’s easy to send something back but when I’ve got to wait for some number that I’ve requested yesterday and the ppl are hard of hearing in the shop ..”

Posted 4 years ago

Hi there, Apologies that you were not able to reach us on the phone during the busy Sale period. If you need further assistance making your return, please get in touch via help@goodhood.co.uk Thanks and kind regards, Goodhood

Posted 4 years ago

“Should had selected a better courier service provider and packaging should had be better.”

Posted 4 years ago

Hi Calvin, Thanks for your feedback. We’d be keen to hear more from you on our packaging. Please drop us a email to help@goodhood.co.uk if you’ve any suggestions and we’ll go from there. Thanks and kind regards, Goodhood

Posted 4 years ago

“Would expect free delivery when spending £249”

Posted 4 years ago

“Would also like the option to collect in store for launches as this would've been easier for me in this instance. Also would hope for free delivery with a £249 purchase.”

Posted 4 years ago

Hi there, Thank you for your feedback. Unfortunately, at present, we don’t have sufficient space to house the required amount of orders in our Shoreditch store awaiting collection. Apologies for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 4 years ago

“Returned web bought items in store, But can't use the refunded store credit in store as you have to wait for the refund to be processed at their warehouse.”

Posted 4 years ago

Hi Joseph, Thank you for your feedback. Sorry for any inconvenience caused there. Currently, as you note, we’re not able to process the return of Web purchases in store. We want to make it as easy as possible to purchase and return items wherever is most convenient, so this is something we’re looking to rectify soon. We’ll be sure to let you know when this is possible! Thanks and kind regards, Goodhood

Posted 4 years ago

“Hello, I have been a customer of Goodhood for some time now (3 years+) and this has been the first time I have dealt with any difficulty with communication. I placed the order for this bag on December 20th and it has still to arrive. DPD initially delivered the parcel to the wrong location which I believe has now been rectified. The reason for bad communication on Goodhood's part is firstly I have to phone around 2/3 times to eventually get put through to someone in-store to help resolve the issue which is still on-going. I have left my name and number to be called back with any new information regarding this parcel comes through. However, when contacting DPD they tell me to contact the seller (Goodhood) I appreciate the time of year and how especially busy retailers can be but I found this whole process quite arduous and when I initially called Goodhood to make them aware of the parcel's wrong delivery I was told to 'resolve the issue myself through DPD'. From calling today I believe it is an issue with the web-store and not the in-store team.”

Posted 5 years ago

Hi Lewis, Thank you for your feedback. Apologies on behalf of DPD for the issue with your delivery. I note that this has now been resolved on the phone with the Webstore; but apologies for the initial confusion regarding the best way to proceed with a delivery related issue. The Webstore team will always liaise with DPD on your behalf to ensure the safe delivery of your parcel; so should you experience any issues in the future please contact us at webstore@goodhood.co.uk stating your order number and we’ll get on this right away for you. Thanks and kind regards, Goodhood

Posted 5 years ago

“Add returns in to the delivery”

Posted 5 years ago

“You better provide a measurement.”

Posted 5 years ago

“Items arrived on time however, I was expecting the items in their own box. It was a bit dissapoiting as it was a present...”

Posted 5 years ago

“Emailed a query regarding shipping my item and they never got back to me. The item was delivered quickly though and packaged well.”

Posted 5 years ago

“goodhood~”

Posted 5 years ago

“Item is decent quality but quite expensive. Delivery is another added expense, quite unreasonable to charge £4 for a pin to be sent.”

Posted 5 years ago

“They were pretty quick.”

Posted 6 years ago

“Lovely voucher presentation but seriously £6 delivery when I spent £200 seems ridiculous to me!”

Posted 6 years ago

“I ordered two items which didn’t fit I wanted to exchange for a bigger size I had to return them which cost £7 and reorder which cost another £6 not very happy with those prices”

Posted 6 years ago

Hi Louise. Sorry to hear about this. We do re-ship exchanged products back out for free, you wouldn't of had to place an additional order. As a good will gesture, we will happily refund your second shipping costs on the order for the alternative size. Please contact webstore@goodhood.co.uk and the team will assist. Best, GH.

Posted 6 years ago

“One of my items has been sold out, but i am not sure when i can get my refund & the status of my refund.”

Posted 6 years ago

Hi. We have just contacted the web dispatch department team and they have informed us that your out of stock item was refunded the same day you ordered? Please could you confirm id this is the case this and we will happily assist if not. Our email is webstore@goodhood.co.uk. Kind regards, Goodhood.

Posted 6 years ago

“If you are on the packaging and then the next point of effort, then it would be better. Such as two cartons to send. This time I received the shoes, shoebox has been damaged.”

Posted 6 years ago

“包裹请加固发出，收到鞋盒都破了”

Posted 6 years ago

“Hope that in the future you can double box the shoes when you ship them out in future”

Posted 6 years ago

“Both products arrived in untouched condition as well as in decent time. The only negative was the cost of shipping as it equated to the same amount that I'd have to pay for a 3rd item!”

Posted 6 years ago

«
1
2
3
4
»

Goodhood is rated 4.5 based on 2,104 reviews