Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,100 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,100 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and delivery was good - i returned some stuff and refund was very quick. Downside was paying a courier fee for the return.”

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Posted 3 days ago

“Everything from ordering to collection was 1st class . Item was packed very well , I wouldn’t hesitate to order again . FB”

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Posted 4 days ago

“Always the got best products going but the £7 shipping costs are insane”

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Posted 4 weeks ago

“I was looking to buy a Korean brand perfume, which was stocked by them in the UK. I was thrilled to find that they stocked the sample set so I could try before committing to a full size. Unfortunately, one of the samples leaked (the one I really wanted to try). I was still able to smell the fragrance, just not on my skin. I went on to purchase the full size. But initially I was disappointed. I emailed Goodhood to explain what had happened but didn't receive a response.”

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Posted 1 month ago

“Great service, friendly team and easy shopping experience.”

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Posted 5 months ago

“Very good service and product!”

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Posted 6 months ago

“Items purchased were great. Unfortunately no wrapping was available at the shop on that day which wasn’t optimal. Otherwise inspiring product range as usual”

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Posted 6 months ago

“Been a local loyal customer but when there was a tiny mark on the last T-shirt and the manager refused to give a little discount. The money is small, Goodhood is still a place I love to go shopping but you know they don't really value how you feel.”

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Posted 7 months ago

“Next day delivery arrived on time. Your website does not work on PC or laptops, only on my mobile phone. I have told customer service many times but they never reply. You should fix it because then I would buy loads more”

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Posted 11 months ago

“No fuss. Well wrapped.”

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Posted 1 year ago

“Goodhood didn't manage to get my parcel collected for dpd in time, which caused a slight delay. However, the delivery fee was refunded so the overall experience is fine.”

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Posted 1 year ago

“Excellent selection. Disappointing no student discount available or free delivery on stussy fleece @£205. Good service all the same.”

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Posted 1 year ago

“I think your style selection is great but you need to have a look at your women’s sizing chart, I recently bought some trousers in a small from you guys and they come up absolutely massive”

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Posted 1 year ago

“Hello - I really liked the necklace for my boyfriend but he didn’t think it suited him. I sent the necklace back last Monday. Please can you let me know whether you have received it and generate a refund? Thanks”

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Posted 1 year ago

“Great service would recommend arrived in timescale and in perfect condition.”

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Posted 1 year ago

“I think it's done well, but I also hope that the specials can be purchased in the store”

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Posted 1 year ago

“Beautiful clothes and prompt delivery. Return service could be better”

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Posted 1 year ago

“Service was good. Staff is nice. But she shouldn't of told me the price of the item before bringing one out of the stock room to try on. I knew the price. So when I asked for a size M. She said ok I will get it for you and you know the price. I laughed inside of me. Obviously I knew the price and it was irrelevant for me because I purchase what I like. Otherwise all good.”

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Posted 1 year ago

“Can you help me it won’t let me reset my password Email is adgough@icloud.com Says I don’t have an account with you which isn’t correct I’ve been registered for years get updates about all my rewards etc”

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Posted 1 year ago

Hey Adam, We're sorry you're having issues with your account, we are reaching out to you via email now to get this resolved. Thanks, Goodhood Team

Posted 1 year ago

“Goodhood has quickly became one of my fav stores in London.”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,100 reviews