Hello,

I have been a customer of Goodhood for some time now (3 years+)
and this has been the first time I have dealt with any difficulty with communication.

I placed the order for this bag on December 20th and it has still to arrive. DPD initially delivered the parcel to the wrong location which I believe has now been rectified.

The reason for bad communication on Goodhood's part is firstly I have to phone around 2/3 times to eventually get put through to someone in-store to help resolve the issue which is still on-going. I have left my name and number to be called back with any new information regarding this parcel comes through. However, when contacting DPD they tell me to contact the seller (Goodhood)

I appreciate the time of year and how especially busy retailers can be but I found this whole process quite arduous and when I initially called Goodhood to make them aware of the parcel's wrong delivery I was told to 'resolve the issue myself through DPD'.

From calling today I believe it is an issue with the web-store and not the in-store team.
Posted 1 year ago
Hi Lewis,

Thank you for your feedback.

Apologies on behalf of DPD for the issue with your delivery.

I note that this has now been resolved on the phone with the Webstore; but apologies for the initial confusion regarding the best way to proceed with a delivery related issue.

The Webstore team will always liaise with DPD on your behalf to ensure the safe delivery of your parcel; so should you experience any issues in the future please contact us at webstore@goodhood.co.uk stating your order number and we’ll get on this right away for you.

Thanks and kind regards,

Goodhood
Posted 1 year ago
Goodhood is rated 4.62 based on 1,410 reviews

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