Goodhood Reviews

4.66 Rating 1,254 Reviews
92% of reviewers recommend Goodhood

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.64 out of 5
"good yes yes"
Posted 1 month ago
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"I ordered my shoes on July 4th and they didn't ship until 5 days later so I didn't get my package when I needed it. When I reached out to the company they didn't respond until almost two days later, and offered no help, which is understandable considering the package was already being transported, but no refund on my shipping or any sort of compensation. The box it came in was trashed and so was the shoe box. Shoes are great though."
Posted 1 month ago
"One of the items had pen marks on it. Order was delivered in old tattered tissue paper and just didn’t live up to what I feel the Goodhood brand promises."
Posted 2 months ago
"Excellent to buy from initially but there is a very overpriced and overcomplicated returns process."
Posted 7 months ago

Thank you for your feedback.

Sorry to hear that the returns process didn't meet your expectations. We're constantly reviewing our processes to improve the customer experience and would welcome further feedback to if you've specific suggestions that we might be able to implement?

Thanks and kind regards,

Posted 7 months ago
"I requested two £100 vouchers but was sent one £200. As these were supposed to be for two different people I now have some explaining to do. I did query if it was possible to change it, but have never had a response and it is now too close to Xmas to do anything."
Posted 8 months ago
Hi Peter,

Thanks for your feedback.

Apologies for the confusion with your voucher purchase. We’ll update our copy online to ensure it is clear that our vouchers are created as a sum of the value selected.

We did follow up on email to confirm the names of the recipients to split this voucher for you but didn’t receive a response. Of course, should you wish us to make that amendment now, that is no problem at all. Please just email and we’ll have this arranged for you.

Thanks and kind regards,

Posted 8 months ago
"Please double box properly next time"
Posted 10 months ago
"Fast shipping to the US. However, my item strongly smelled of cologne. Discolorations on the right collar. Will be wary of ordering from this store again."
Posted 11 months ago
"Shame there isn't a more reasonable postage option for low priced items. Incense seemed to have lost its scent- perhaps its been in the shop for a while. Bit disappointed."
Posted 11 months ago
"The stitched lettering on the cap was really bad, not worth the £60"
Posted 1 year ago
"I wanted to collect these items in store, free of charge, but there was no option to do this on the site at the time, So, instead I paid £4 for delivery. The terms suggested this would take 2-3 days however, I had to chase my order and it ended up arriving 5 working days later, so I was a little disappointed with my service this time. Im really happy with the item itself though."
Posted 1 year ago
"Bought some vans as a gift & they came and the sole at the front was coming away from the canvas"
Posted 1 year ago
"Not good quality for the money and please don’t tumble dry or it will fit a child"
Posted 1 year ago
"The package doesn't came with double box, so the box a little bit ripped off and shoes were dusty and dirty. It doesn't worth GBP 19,61"
Posted 1 year ago
Hi Rafli,

Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In the mean time, please feel free to email and they will look at compensating your shipping costs.

Kind Regards, Goodhood.
Posted 1 year ago
"Please, double box the shipping for shoes."
Posted 1 year ago
Hi. Thanks for your comments. We are looking to implement double-boxing for footwear very soon. If you require anything else, please feel free to email Kind Regards, Goodhood.
Posted 1 year ago
"The suede shoes I ordered came stained. It would be too cost prohibitive for me to send them back as I paid extensive taxes and shipping fees to import them to Canada. I asked for and was given a 25% refund of the purchase price. So I appreciate that. But still I now have an almost $300 pair of shoes that are less than perfect."
Posted 1 year ago
"Crazy prices on shipping which did not arrive on the date expected. With that being said I was very happy with the product."
Posted 1 year ago
Hi Chris. Very sorry to hear about the delays with your shipping. Please could you email and they will take a look into re-imbursing your shipping costs as a good will gesture. Best, Goodhood.
Posted 1 year ago
"The only reason I've given a poor rating is because your gift cards are posted. I can appreciate that you want to have nice gift cards and that's cool. But gift cards are usually only brought as last minute gift ideas (as was my case), and I expected it to be emailed through to me to then. Not receive it in the post a few days later, otherwise I would go and buy a proper gift."
Posted 1 year ago
Hi Alice. Thanks for your comments, these have been noted. As standard, we post our Gift Vouchers, with recipients names printed on for personalisation. We do also email Gift Vouchers if requested, but notes have been made to make this clearer in the future. Please get in touch if we can assist further. Kind Regards, Goodhood.
Posted 1 year ago
"The boxes of both shoes that I purchased were badly damaged."
Posted 1 year ago
"The shoes I bought were not true to size and I have had to return them and have had to pay a significant amount for shipping which I am not happy about. I would not buy from Goodhood Store again unless I had to."
Posted 1 year ago
Hi Harry, very sorry to hear about this. On each product there is a size guide stating:
"Note these measurements are not exact and for guidelines only. For exact sizes please contact".
We are more than happy to help with sizing queries prior to customers placing orders and we hope this helps you in the future and please feel free to get in touch if we can help further. Kind regards, Goodhood.
Posted 1 year ago
"Paid £6 for next day delivery on Tuesday morning. Item didn't arrive until Friday afternoon, and the tracker didn't make me aware it had arrived until Monday morning. This was too late as it was a present for a friend who had left by this point. Messaged goodwood Friday who ignored my message until I emailed again Monday. Their excuse being 'we could see your order had delivered so didn't think we needed to respond.' The candle was much smaller than expected, and incredibly overpriced for the size. £16 for a 5" candle!! Gift wrap was nice, but again overpriced at £5 or £6. Overall, very poor experience, wont be using them again."
Posted 2 years ago
Goodhood is rated 4.66 based on 1,254 reviews