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Goodhood Reviews

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

Posted 3 days ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

Posted 3 days ago

“The store is cool and all but the loyalty program feels a little off. It’s still cool though, it looks nice to accumulate points but you can’t really use them.”

Posted 1 month ago

“I ordered something pretty expensive and no one thought it was a good idea to let me know there was an issue with my order until I decided to email 2 weeks later asking for an update. Turned out the item I purchased wasn’t actually in stock, but they decided to take my money and not say anything. I’d expect this from a big company, not a small one of 40 staff.”

Posted 2 months ago

“Charged an expensive delivery fee (no option for standard delivery, only express) but shipped the product late, making it a waste of money. You then ignored my email pointing this out. If i was having a Karen moment I'd say - offer a standard delivery fee if you can't process orders on time or reply to customer emails.”

Posted 3 months ago

“Great service at receiving the goods easy to return. However I’m still waiting for the refund..”

Posted 3 months ago

“Love goodhood however I can’t return things for a refund in store. That’s a bit silly !”

Posted 5 months ago

Hey, Thank you for taking time to leave a review. If you would like us to further explain the reasoning for our in-store policy of in-store purchases not being eligible for a refund please email help@goodhood.co.uk and we will be able to assist further. Thanks, GOODHOOD

Posted 5 months ago

“Nice website and products but customer service was so frustrating to deal with compared to bigger sites like End, Mr P, Represent etc. Will avoid in future.”

Posted 8 months ago

Hi Giorgio, Our customer's feedback is very important to us and we thank you for taking the time to comment regarding the service here at the Goodhood Store. We are a small independent company who try our very best to help our customers when and where needed. In regards to returning your order to us, here at the Goodhood we have a 14 day returns policy which we believe is more than enough time to be able to decide whether the item is suitable, as a gesture of goodwill we offered for you to be able to return the items for a store credit, this is not often an option we will offer past our 14 days returns policy and we are sorry you were dissatisfied with the outcome. If we can help you with anything else, please do not hesitate to contact help@goodhood.co.uk. Thanks, GOODHOOD

Posted 8 months ago

“Went into the store to order and collect from store. The store failed to email me when the item had arrived. Waited over a week and had to chase, only to be told the item had been received at the store the day after I ordered it! Not the best intro to Goodhood.”

Posted 9 months ago

Hey, Thank you for your review. We do have a system in place to notify customers once the order is ready for collection but on this occasion this appears to have failed, we're very sorry for any inconvenience caused. If you have any other questions please do not hesitate to contact help@goodhood.co.uk Kind regards, GOODHOOD

Posted 9 months ago

“Been regularly shopping at Goodhood for the past 15 years and it’s always been a pleasure. Some of the new staff you’ve got recently are so unhelpful and disinterested that its actually become quite an unpleasant experience to shop in store. Not all the staff thankfully but you need to address it.”

Posted 10 months ago

“Pretty disappointed, ordered two items and paid for next day delivery. Only one item came and upon talking to customer services, I was informed the other hadn’t even been processed. I was told the delivery charge would be refunded but would not trust again.”

Posted 10 months ago

Hey, I am very sorry to hear that you have had a disappointing experience, please check you inbox as I have sent you an email! Thanks, GOODHOOD

Posted 10 months ago

“Disappointing experience. Ordered a t-shirt. Received an email after 2 days stating delays due to high order demand. 3 days later another email thanking me for waiting and at the same time a refund notification. I am Assuming this means my order has been cancelled. It’s disappointing to be let Down with a purchase but made more so by the lack of exemption clear communication. I have had a similar experience before and will likely avoid in future.”

Posted 10 months ago

Hi there, We are sorry to hear you did not have a good experience when placing your order. Could you please email help@goodhood.co.uk and we can try and make this right. Thanks, GOODHOOD

Posted 10 months ago

“Thought the delivery charge was a bit high but was okay with it. Lack of free returns is really disappointing. Returns process wasn’t simple either.”

Posted 10 months ago

Hey, Please could you email help@goodhood.co.uk so we can hopefully make this right! We are sorry you did not have an easy customer experience. Thanks, GOODHOOD

Posted 10 months ago

“Their items are too expensive. I like to find the items that I like and find them cheaper elsewhere. Also they don’t stock my shoe size (size 12).”

Posted 11 months ago

“I have been a very regular shopper at Goodhood for a few years until very recently. I would purchase a couple of items a month at least. A while ago I reached the insider level of their loyalty scheme having spent over £1k in the past 12 months, but have since stopped shopping with Goodhood due to being misled about the benefits and the follow-up interactions I had with their customer service team. Specifically, the website and the email received state that at the Insider level, you will receive a £50 voucher. However, after being unable to use the voucher online or in store, the customer service team told me (after 2 weeks) that the voucher requires a min spend of £100. This is not mentioned anywhere in the t&cs online or in email. When I challenged customer service with this and showed them the email I received, they effectively told me tough luck and refused to escalate it beyond the person dealing with the email. So I am now actively choosing other retailers to shop with and have taken my money elsewhere. Btw, the site still states at insider level you get a £50 voucher with no stipulations mentioned on the account page, or in the help section FAQs.”

Posted 1 year ago

“I purchased this item before going away on holiday for two weeks. They were there when I got home but unfortunately they had been wrongly listed as size ‘S’ on the website. In fact, they were size ‘5’ based on Folks standard numbered sizing. So, there actually XL and did not fit me. As your returns is only 14 days I can’t return them so overall I’m not at all happy with the customer service here.”

Posted 1 year ago

Hey James, Please give help@goodhood.co.uk a message and we can try and get this sorted out for you! Thanks, GOODHOOD

Posted 1 year ago

“Afraid I can't go through the hassle of ordering from these guys anymore. 4 of my last 7 orders have either been the wrong item, or damaged, and I've had to return them. No discount codes or anything else are ever offered. The last order I made, the site said delivery was delayed, then nothing else for 4 days. When I chased I was told they didn't have the item in stock. They have a nice selection on their site but you're better off buying direct from the brands.”

Posted 1 year ago

“Poor customer service- kept cancelling my orders and hard to contact.”

Posted 1 year ago

Hey, We're very sorry you have not had a good experience when shopping with us, please give help@goodhood.co.uk a message and we can try and get this resolved for you. Thanks, GOODHOOD

Posted 1 year ago

“For some reason I could not get this parcel delivered to my home address it was collection or pick up from a DPD point only. My parcel arrived at the DPD point however DPD did not issue me with a QR code and as such the store would not release my parcel. I tried to contact DPD with no luck initially, I also contacted GoodHood and had no response. After an hour on the phone and several trips to the store the parcel was finally released but it took up so much of my time to sort! I will not be buying from you again.”

Posted 1 year ago

Hey Julianne, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“These smell absolutely amazing, the product itself is excellent. But I was shocked by the amount of packaging that they were delivered in. They could have easily been sent in a reinforced envelope, but arrived in something bigger than a shoe box filled with plastic wrap. It seemed a little bit tone deaf in todays climate”

Posted 1 year ago

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Goodhood is rated 4.5 based on 2,099 reviews