Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why charge a small amount for entering a raffle even if you not win? This should be listed before entering”

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Posted 3 years ago

“Horrible customer experience. I won a raffle and they took the payment for the order (422834), then i haven't received any information about my order while i was still waiting for the shipping. After some days i wrote an e-mail and they replied me that my order was cancelled (without any previous communication) because of stock issue with the supplier. They're claiming that a refund was issued on my credit card but there's no refund on my balance. I called my credit card supplier and confirmed me that i haven't received my cash back. This is awful, not only i lost a limited pair of sneakers i loved and was lucky to win, but currently i even lost my money. No respect for the customer and no help from them to get my refund. This is a nightmare”

Helpful Report

Posted 3 years ago

Hi Daniele, Thanks for your feedback. Apologies for the initial error with your order causing us to unfortunately proceed with a cancellation and therefore refund. I can see we have issued you a refund receipt via help@goodhood.co.uk. However, we will continue to pick this up with you today and ensure that this is resolved promptly for you. Kind regards, Betty

Posted 3 years ago

“I got charged $1 for entering a raffle although I didn’t even win. In fact the raffle is still ongoing. I know it’s just $1 but I’m just wondering why I got charged. Please let me know how I can get my money back.”

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Posted 3 years ago

“When will we receiceve the result of the raffles”

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Posted 4 years ago

“do you guys charge before raffles if so you guys should Clearly state that”

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Posted 3 years ago

“Placed an order on 18th June, the website said the delivery would take 2-3 days. It’s now 23rd June and I haven’t received any updates on whether the order has been dispatched and no reply from customer services after multiple emails. Order number #49739 Can I have an update of where the parcel is please?”

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Posted 3 years ago

Hi there, Thanks for your feedback. Apologies for the delay in dispatching your order. At checkout, we're indicating 2-4 working days shipping with the potential for delays due to both the current Sale and COVID situation. We can confirm your order is shipped and have emailed you the details directly. We're really sorry if this has caused any inconvenience for you. Kind regards, Goodhood

Posted 3 years ago

“This was my first time i purchased on Goodhood. The payment went through but no confirmation email received. Trying to contact customer service for a week now, no answer no email response no parcel. Can some one please explain me whats happening?”

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Posted 3 years ago

“Dear Goodhood, When are the winners for the travis scott sb dunks announced?”

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Posted 4 years ago

“I was just racially profiled in your Shoredtich store and humiliated by what I can only describe as a horrid hate filled white supremacist sales assistant. I was just browsing smelling aftershaves and then looking around for espresso mugs and I overheard him telling the blonde lady who had helped me earlier look for aftershaves that he thought I was shop lifting because of the way I looked. It was humiliating, I’m well dressed but just happen to a British Asian man shopping alone, it was so hurtful and offensive I immediately left. He needs to be sacked. You also need to train your staff and teach them that people who aren’t white are equal human beings if that wasn’t already obvious, we also like you like to browse and shop. I am so insulted!”

Helpful Report

Posted 3 years ago

Dear Raj, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 3 years ago

“I just visited you shoreditch store on my own as I was out Christmas shopping and was racial profiled by your staff and humiliated whilst looking for espresso mugs. Other than your security guard and your East Asian sales assistant I was the only minority in the store. Your male sales assistant told another that he thought I was shop lifting because of the way I looked. I overheard everything this horrid hate filled ignorant man said. He needs to be fired and you need to investigate this and train your staff if not already obvious that people that aren’t white aren’t all thieves, we’re human beings, just like white people we like to browse and look at things, my skin colour doesn’t make guilty of any crime! I will never shop in your store again, the experience was traumatising.”

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Posted 3 years ago

Hi there, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 3 years ago

“do not provide FTA documents for overseas customers. just leave a small words for 'we have sent all information in mail' but never except just 'order confirmed' summary never reply to the email. I've never written this kind of review before, but have to now cause it's the worst experience to me in last decade as online shopping.”

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Posted 3 years ago

“Order # 417947 Placed on 16 June 2020, money taken on 17 June 2020, no update on order whatsoever as of 28 June 2020. Called customer service for about ten times since, they always disconnected straightaway. Seems there is no one to take calls. Sent two emails, no response at all. Contacted via Instagram, no reply at all (contacted a few seconds after you published a new IG story). While I genuinely understand that COVID is having tremendous pressure on shops like you, this isn't a great experience. Even if you told me to wait for a month, at least it shows you care about customers and I would not complain. I feel completely abandoned. If you response in then coming days or so, I'd probably have to apply for a credit card chargeback. Customer services replied and I've decided to cancel the order because they hadn't received the stocks the store was also waiting for. Response from the customer service was brilliant, it was polite and understanding. Definitely made sure they took the time to explain as much as possible. So I'm happy to provide a higher rating now.”

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Posted 3 years ago

Hi there, Thanks for leaving your feedback. With regards to your order - we can only apologise for both the unexpected delay and that our automated email did not reach you. I see we've since been in communication on email and all is resolved. Thanks and kind regards, Goodhood

Posted 3 years ago

“I ordered some Common project trainers yesterday and they were delivered this morning. Great price and even greater service! Thank you Team Goodhood. Andy S. Harrogate”

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Posted 3 years ago

“Order was placed 9 days ago online and there has been zero communication regarding status. In my account it says pending and my credit card was charged. I’ve emailed multiple times. As a new customer I’m baffled how customer service is handled so poorly. I have no idea if my order is even getting processed.”

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Posted 4 years ago

Hi Cecelia, Thanks for ordering from The Goodhood Store. Sincere apologies for the delay in processing your order during the busy festive period where we had some down periods for National Holidays. Your order is on the way and by way of apology for the delay, we have refunded your shipping in full. Thanks and kind regards, Goodhood

Posted 4 years ago

“Quick delivery. Nicely packaged. All round great service. Would Highly recommended*”

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Posted 4 years ago

“Stumbled across goodhood last week. Munchen super spzl @ £40, BARGAIN. Was relying on someone else buying the Adidas Brussel for me but got let down, goodhood to the rescue. Two purchases in under a week and faultless with delivery and tracking. Saved to my list of 'shops that i trust and use'..”

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Posted 5 years ago

“Everything’s great. Just the plastic toy wrap the shoes in is unnecessary and just goes in the bin. Just use tissue paper (like DSM) or something less harmful to the environment please”

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Posted 5 years ago

“I ordered two very small value items (total £8). You sent one of them the wrong colour. When I complained I was told it was my responsibility to return the wrong one (by tracked service to boot). By the time I've paid for this it suddenly doesn't seem so cheap. Am I going to be expected to pay for the postage of the replacement item (which may or may may not be right?) Surely any reasonable company, on learning it had made a basic mistake of this type, would simply send out a replacement gratis?”

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Posted 5 years ago

“Their items are too expensive. I like to find the items that I like and find them cheaper elsewhere. Also they don’t stock my shoe size (size 12).”

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Posted 11 months ago

“Delivery was quick, so much good packing.”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,099 reviews