Goodhood Reviews

Name: Goodhood
Rating: 4.53

4.5 Rating 2,104 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do love the clothes at Goodhood but it doesn't seem affordable to it's desired market at all. Who are you aiming it at? There's no medium price range it's just expensive and very expensive...Everything always seems to be marked up and can often find it cheaper elsewhere. I also think the returns policy of not being able to get a refund is very off putting and unfair. I would love to support independent shops like this, but why can't you have more affordable clothes and the decency to return people's money back if they're not happy.”

Helpful Report

Posted 6 years ago

Hi Bonnie. I do believe you have been speaking with the dispatch team in regards to this, and I have found you used a credit note against your order. Unfortunately, we can not issue refunds on credit notes, this is why your credit note has been re-issued. If you have any other questions, please email webstore@goodhood.co.uk and they will happily assist. Thanks.

Posted 6 years ago

“Still waiting for refund I sent last week. Thanks”

Helpful Report

Posted 6 years ago

Hi Damian, Apologies but as we are currently on sale, the online dispatch team are extremely busy. You refund will be processed, but please allow up to 5 working days, upon us receiving it, for this to happen. If you have any further questions in regards to your return status, please email the team on webstore@goodhood.co.uk and they will happily assist you with a status. Regards, Goodhood.

Posted 6 years ago

“Unfortunately the Norse projects Vorm Sweatshirt came with 1 sleeve too long.. Crazy right? for such an expensive item.”

Helpful Report

Posted 7 years ago

“It's was a day late on delevery, I called to see if any thing could be done about this is was needed on the day requested but no one called me back. The jumper was not box or wrapped well. For a jumper that cost £95 I would expect for it to be better presented. I love goodhood but on line could be improved.”

Helpful Report

Posted 7 years ago

Hi Charlotte, we're really sorry to hear that you were disappointed with the packaging, we usually have great feedback on our wrapping and delivery services. We aim to get all parcels out within 1-2 days and unfortunately in this case there was a delay at DPD's depot causing your parcel to be late. We try our very best to provide the best possible service to our customers and the delay was communicated to you by DPD as soon as possible however please be reassured that this isn't the usual high standard we expect from our delivery provider and we hope this doesn't happen again.

Posted 7 years ago

“well I would have been happier if I had been sent item ordered. I ordered a long sleeve tshirt and recieved a short sleeved one”

Helpful Report

Posted 7 years ago

“N/a.”

Helpful Report

Posted 7 years ago

“I was impressed with my product, although was very confused why I had £38.00 of my shoes refunded. I had tried calling the customer service line a few times to find out whether this was a mistake or not because I had a shipping email confirmed (also because I am an honest person and don't feel it's right to take a companies money). It became apparent when I received the shoes they were 'B-stock' aka damaged or returned goods. Although I'm not a fussy customer the damaged box and scuffed back of the shoes would have probably riled up another customer had it of not been me. And an explaination email as to why I was getting a refund would have helped instead of me constantly calling a dead line for an hour 4 times on my day off. Apart from that your service previously has been seamless. But what harm does a little feedback do eh?! Keep doing what you're doing but please keep us in the loop! You could of ended up with a complaint and a very dissatisfied customer.”

Helpful Report

Posted 7 years ago

“I was hoping to have my delivery faster than it arrived. I paid for 1-2 day delivery but it took 2 days just to process the order.”

Helpful Report

Posted 7 years ago

“Gift card arrived, tortuous delivery, offered delivery to local pick up point, then this was changed without effective communication, then we missed 2 imposed delivery times. And what was the request for the recipient name? An odd experience.”

Helpful Report

Posted 7 years ago

“The only problem I have is , is that you charge 10-20 percent more than other retailers .”

Helpful Report

Posted 7 years ago

“Products are very good and website clear. Only issue was the pop up that kept appearing on the site to join the mailing list (which I had previously done). Very annoying and put me off browsing in the end..”

Helpful Report

Posted 7 years ago

Goodhood is rated 4.5 based on 2,104 reviews