Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,130 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,130 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I RECEIVED MY ITEM ON TIME, IT WAS WRAPPED ABSOLUTLEY PERFECTLY, I WAS CONCERNED BECAUSE IT WAS A SETH ROGAN ASHTRAY FOR MY SON (CERAMIC) BUT IT ARRIVED WRAPPED EXCELLENT AND I AM DELIGHTED WITH THE PRODUCT AND SERVICE , THANK YOU GOODHOOD :-)”

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Posted 6 months ago

“Cool store, great clothes 🤠”

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Posted 6 months ago

“My order was processed fast- no issues.”

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Posted 6 months ago

“Great service, wide variety, all good !”

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Posted 6 months ago

“Best in the game! Wild selection and excellent service. 5*”

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Posted 6 months ago

“Ordered fragile items which were very well packaged. Prompt delivery.”

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Posted 6 months ago

“Great service, friendly team and easy shopping experience.”

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Posted 6 months ago

“Always great service online or instore. Highly Recommended”

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Posted 6 months ago

“My item was delivered in a very short time, as arranged. The item was fragile and was packed to ensure no damage could be caused. The delivery was secure. I was very pleased to have the item. Thank you.”

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Posted 6 months ago

“Good place to shop for some nice Traniners.”

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Posted 6 months ago

“I'm a regular customer and staff are always friendly/helpful. Eddy (security) is a treasure.”

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Posted 6 months ago

“Goodhood... Never heard of them! However, when I wanted to buy a We Are Rewind personal cassette player, Google told me they were the cheapest UK supplier by some considerable margin. Assumed it might be a scam, but the site reviews were good, and wow, I'm glad I went with them. Ordered it on the Friday afternoon, and paid for 3 day delivery. Delivered the very next day, and on a Saturday too! Amazing service, and the cassette player is belting as well. Highly recommended.”

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Posted 7 months ago

“I had paid for next day delivery and it was within the timeframe but didn't get sent by next day, emailed them and got back to me the same day and refunded me the delivery fee, no issues or push back from them which is hard to find these days with companies. Ordered a Houseplant by Seth product which are hard to come by in the UK, when it arrived had plenty off protection around the box itself so arrived in perfect condition.”

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Posted 7 months ago

“Absolute best shop in the world!!!”

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Posted 7 months ago

“Love goodhood however I can’t return things for a refund in store. That’s a bit silly !”

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Posted 7 months ago

Hey, Thank you for taking time to leave a review. If you would like us to further explain the reasoning for our in-store policy of in-store purchases not being eligible for a refund please email help@goodhood.co.uk and we will be able to assist further. Thanks, GOODHOOD

Posted 7 months ago

“Lovely stuff, beautifully packaged.”

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Posted 7 months ago

“Bought shoes online but were not right fit. Goodhood helped me with the return and refunded with celerity”

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Posted 7 months ago

“One of my favourite shops - the stores, website, staff, collections etc. are always 10/10!”

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Posted 7 months ago

“The brand curation at goodhood is always dangerously good. Dangerous in that you want to buy it all”

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Posted 7 months ago

“Hello I have been going to goodhood for years, and on my last trip it was the first time i saw the new store layout. Personally i preferred the old layout with a larger menswear area downstairs. I bought a few items which i brought back to paris and i discovered this morning one of the security tags was left in a shirt. If you know how to get it off without bringing it back to London please could you let me know”

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Posted 7 months ago

Goodhood is rated 4.5 based on 2,130 reviews