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Goodhood Reviews

4.5 Rating 2,100 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,100 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of options for collecting from courier, after only one attempt DPD kept my parcel at local depot for 5 days without option for collecting or redelivery. Contacted Goodhood and the only solution was return my order to the shop so they can send it again to me…still waiting.”

Posted 1 year ago

“My parcel was left in my porch by Dpd. They said it was delivered to me. Which was a lie because I was at work and can prove it. So my parcel Was stolen. Dpd started an investigation and basically treated me so,so badly with the way I was questioned. Making me feel like they were accusing me of lying, when its there fault for leaving it in my porch, in a high crime area. Goodhood have been brilliant and immensely respectful... but this whole experience has made my health condition worse. Its a shame that I can not choose my delivery company in the future because I would never choose Dpd after my dreadful experience with them. When it was their fault for leaving a parcel in my porch and saying I received it,, when no one was home.”

Posted 1 year ago

“Didn’t have the item in stock that I had ordered and it took them over a week to tell me and refund me. Had to chase twice. Meanwhile I’d paid for next day shipping so had to ask that to be refunded. Not overly impressed.”

Posted 1 year ago

Hi Fleur, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

Author didn't leave any comments.

Posted 1 year ago

“Love the product, but it arrived with a security tag on :/”

Posted 1 year ago

“I bought a watch from you and I have sent it back to be looked at and to be send another one, I have sent the watch back to you but I haven’t heard anything since, please can you help me out? My email is evan.howard2002@icloud.com”

Posted 1 year ago

“I was surprised it took a week to come. I order a JL products and it came the next day.”

Posted 1 year ago

“Sneakers are stained and have asked for an exchange but no one has replied yet.”

Posted 2 years ago

Hi Matthew, We're sorry to hear that you received some sneakers that have an issue with them. We have contacted you directly to rectify the issue for you. Thanks The Goodhood Store

Posted 2 years ago

“Very calm atmosphere with good music and a nice selection of tees, caps and socks.”

Posted 2 years ago

“do you guys charge before raffles if so you guys should Clearly state that”

Posted 3 years ago

“I made an order on Friday, 4 days ago and got an email about delay. They apologize and gave me a discount code. It is tough time to everyone nowadays so it doesnt matter at all for me. But today suddenly I got an email from Paypal that I will get refund. Even I havent received any emails from them about any explanations. At least if they sent me an email about refund then I would understand everything. It is so ridiculous, I dont know why my order has been canceled, and I havent heard anything from the company. - I’ve received an email about problem a day after I left review, thanks”

Posted 3 years ago

“Great shirt I was looking for in small but voucher codes for discount never worked disappointing”

Posted 4 years ago

“No the wtaps original package （plastic bag）”

Posted 4 years ago

“Would of liked the item to be shipped out quicker, took 3 extra days wait to be shipped”

Posted 4 years ago

“Packaging could be improved and more appealing.”

Posted 4 years ago

“The shipping was very long unfortunately.”

Posted 4 years ago

Hi Matthieu, Thanks for your feedback. We're always looking at ways to get our products to you quicker. At the moment, our courier DPD does not offer us a faster road service to France, unfortunately. Watch this space, we'll be sure to speed things up! Thanks, Goodhood

Posted 4 years ago

“Packaging should improve. Shoe box is damaged.”

Posted 4 years ago

Hi Calvin, Thanks for your feedback. We're sorry to hear that your shoebox suffered damage in transit. We endeavor to ensure they're aptly protected by boxing the box but without using excessive packaging. Apologies that this hasn't done the trick this time. If you'd like to follow up, please get in touch via help@goodhood.co.uk Thanks, Goodhood

Posted 4 years ago

“Quick delivery and easy purchase everything was perfect however the hoodie didn’t come as it looked in the photo, instead of a small champion sign it had the words champion written across it,”

Posted 4 years ago

Hi there, Thanks for your feedback. This sounds like you might have received the wrong item in error. Please get in touch via help@goodhood.co.uk and we'll resolve this for you. Apologies for any inconvenience caused. Thanks, Goodhood

Posted 4 years ago

“Exellent shose,but the dilivery is too slow.”

Posted 4 years ago

“The days of paying seven pounds to return an item have surely gone? get with the tones. Poor customer service, won’t be shopping here again”

Posted 4 years ago

Hi there, Thank you for your feedback. Good news - we do offer alternative options to the £7.00 DPD return to shop label. Please visit https://goodhoodstore.com/deliveries-and-returns for information on other ways to return your order. Thanks and kind regards, Goodhood

Posted 4 years ago

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Goodhood is rated 4.5 based on 2,100 reviews