GoboPlus Reviews

Name: GoboPlus
Address: Unit 34 Space Business Centre, Smeaton Close,, Aylesbury
Rating: 4.80

4.8 Rating 993 Reviews

97 %

of reviewers recommend GoboPlus

Company Reviews

Metrics

Info

4.8

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GoboPlus:

Lead supplier of Rosco gobo's & custom gobo's to theatre, film, television and architectural environments.

Visit Website

Phone:

0203 603 1335

Email:

sales@goboplus.com

Location:

Unit 34 Space Business Centre, Smeaton Close,
Aylesbury
HP19 8FJ

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GoboPlus 5 star review on 22nd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the product.”

Helpful Report

Posted 11 months ago

“Never received order. If it doesn't come, we will request a full refund.”

Helpful Report

Posted 1 year ago

Hi Michael, Sorry to hear this. We've checked our records with UPS and can see the item was delivered on the 15th and signed for by "Bob". Our support team have tried to get in touch to discuss this further but haven't had a response as of yet. When you get a moment please get in touch via sales@goboplus.com or call us on +44 203 603 1335 and we'll try and get to the bottom of this ASAP. Thanks, James

Posted 1 year ago

“Goboplus sent my order in two packages (error of their employee). Uk is no longer in the EU so you have to pay customs fees because I live in France. So I paid twice 50€ customs fees. I asked for a refund the custom fees and they accepted but suddenly they no longer respond to my emails. Why?”

Helpful Report

Posted 2 years ago

“Totally disappointing for the product (GOBO) which you made for us. Even after a 100 email communication and providing the grid size, how could you make the wrong Gobo (Smaller Size). We are really unhappy, we are assuming that Gobo Plus are really professional but you guys proved us wrong.”

Helpful Report

Posted 3 years ago

Hi Vikas, Further to the numerous emails, we have had since you explained any issues. As agreed the artwork originally sent was approved by you and the delays could have been avoided had you advised on the first gobo we sent being an incorrect projection. We did send FOC replacements for the broken gobo along with all the other designs which you approved. We did offer to make replacements for you after not charging for any further artwork time and replacing at cost even though we were not at fault for this problem. But we offered to help at a reduced cost as a gesture of goodwill. Unfortunately, I did not hear back from you regarding the final artwork so we could not make gobos for this project. We pride ourselves on our customer service and always do our best to respond to you in a timely and professional manner. We understand you may feel like we have let you down on this order but we did our best to manufacture the gobos with the information you provided. Many Thanks Ally

Posted 3 years ago

“The first gobo was bent and not useable, it was literally delivered in an envelope. the replacement was not the correct gobo and the quality of the cutout was terrible meaning the projection was not sharp evening after focusing my moving head. This was barely packaged any better. Not good considering it was about £9 delivery cost. I had to use another company as i needed a quick solution and wasn’t confident gobo plus could deliver. A complete waste of money!”

Helpful Report

Posted 3 years ago

Hi Sam, Thank you for your review when you alerted us to the damaged gobo we immediately responded and sent a replacement that day. I packaged the replacement order myself and am surprised that this was not up to your standard as I made sure this could not be bent or damaged. If any damage came to the replacement this would have been down to the courier. Unfortunately, as you did not notify us that the replacement gobo we sent was not of to the standard you expected we could not resolve the issue or explain why this may be the case. We understand that you feel Goboplus did not meet your standard but we did everything we could in the timescale we had so close to Christmas. Many thanks Ally

Posted 3 years ago

“the product never arrived at destination !! Too late to order an other one...”

Helpful Report

Posted 6 years ago

Hi Clemence, Thank you for your message. There has been a delay with your shipment, and I have arranged for the gobo to ship today - it will be delivered tomorrow, in time for your event. I hope this is ok, and have emailed you privately too. Thank you, Vicky

Posted 6 years ago

“The process of ordering and confirming the design was excellent, 5 stars. The cost I can give 5 stars The communication I can give 5 stars However the moment you handed my order to UPS you were let down. I am yet to receive my delivery some4 days after they claim to have delivered it. Your delivery company has ruined what had been a good experience.”

Helpful Report

Posted 6 years ago

Hi Andrew Thank you for your email and review, as per my email reply I have advised the best solution to contact UPS and I will pass on your comments to them regarding the service you have received. We can only apologise for any inconvenience this has caused. Many Thanks, Ally

Posted 6 years ago

“Disappointed Working in the music entertainment sector we need back up from suppliers to keep our clients happy with the service djs supply,and being let down from a supplier of gobos dosnt look good for our clients and the supplier have the cheek to offer another item for the price £75 which I didn’t want so I found another supplier who took my order on Christmas Eve and delivered it by the 27th December which will be getting my orders in future and I will Be recommending to other djs in the music entertainment sector Many thanks A disappointed customer”

Helpful Report

Posted 6 years ago

Hi Jon Once again we can only apologise that it was not possible to ship your design on Christmas Eve. Our production closed for shipping on 21st December and as this was a custom size and a Rosco design it was not possible for us to ship. Had this of been a standard size it may have been possible for us to get this shipped out. We do apologise for any inconvenience this may have caused. Many Thanks Ally @Goboplus

Posted 6 years ago

“Ordered two gobos first thing and paid same day delivery as we needed them urgently. Received at email at 1.30 saying they'd been dispatched and would arrive within the hour. They then took another 4 hours and when the parcel was delivered it was the wrong parcel. By time they delivered it, it was too late. Complete waste of money and time. Tried complaining but received no apology or any acknowledgement.”

Helpful Report

Posted 6 years ago

Hi Alfie We can only apologise for the inconvenience this has caused you. We have been chasing this up with the delivery courier to try and understand where things went wrong. At this busy time of year we recommend always calling us to check the status of your order if it is urgent. I will issue a full refund for this order. Kind Regards, Ally

Posted 6 years ago

“I'm still waiting for my purchase....”

Helpful Report

Posted 7 years ago

“Gobo was unuseable. The 40 mm outside size of the gobo was correct (Chauvet LFS-75DMX selected from your web site fixture list), but the image was well over the 18 mm image dimension. As a result my client's logo was missing a substantial part of the perimeter, including writing, and they didn't want to use it and have - quite rightly - refused payment for a poor job.”

Helpful Report

Posted 8 years ago

Hi Andy, Really sorry to hear this. I've just sent you a private email. Thanks, James

Posted 8 years ago

“Told them the make and model of the machine but got it and if I was a giant it might work”

Helpful Report

Posted 8 years ago

Hi Paul, Thank you for your review, and apologies for any issues with the size of the gobo. You ordered B-stock Equinox Projector, and we sent a B size (86mm) gobo proof which was approved prior to manufacturing. I think you actually need a gobo for the Equinox Gobo Projector 32.5mm or Equinox Promo Spot 28.5mm. I would like to supply the correct size gobo and will email directly to help resolve your situation. Kind regard, Vicky

Posted 8 years ago

“I made an order last week i have callin customer service and no answer.”

Helpful Report

Posted 9 years ago

Hi Jerry, The order was shipped on 20th April. We've replied directly to you via email. Hopefully we can get this solved ASAP. Kind regards, James

Posted 9 years ago

“Dear Vicky and the team at Goboplus, Kindly refer to the Order confirmation below. I had Ordered 575 sized gobo's for ETC Source4 Junior and not 750 sized gobo's for ETC Source 4. Unfortunately for the children's whose birthday party the gobos had been intended to be used, you had sent 750 sized gobos. Invariably the bespoke gobo was the intended centrepiece of their professional photography/videography for which an expensive service had been commissioned. It seemed your main priority was to attempt to up-sell by convincing us we needed the bespoke gobo to be made from glass, which of course was utter nonsense for which other companies would be more than happy to testify! We are utterly disappointed. Along with two VERY up-set children whose birthday party was far from perfect. I await your swift response. Thank you. Regards, Mr Reeve,”

Helpful Report

Posted 10 years ago

Dear Mr Reeve First of all I'm very sorry for the mix up with your Gobo order. It is a very rare thing for us to see a negative review of this type, so the first thing I would like to do is to ask you to please return any or all Gobos you have not used for a full credit. This I offer to you regardless of fault or blame. For all custom Gobo orders we send a proof to the customer to view and approve what is to be made. This proof shows the image to be used and size either in mm or listing the generic size or both. We make sure that all is correct and agreed before we send the Gobo to production to be made. The most common Gobo size ordered for an ETC lantern is B size. Although the larger Source 4 Zoom and original lantern can take A or B size Gobos, B size is the preferred choice by far. ETC now list several variants of the Source 4 lanterns, and all tungsten versions take the HPL 375W or 575W lamp, with the original lanterns (and by far the most popular) receiving an upgrade option a few years ago to accept the addition of the new HPL750 on top of the other lamp choices with the introduction of a new “lamp Burner”. Several years after the launch of the Source 4, ETC added a smaller lantern into the range - the Source 4 Junior. This lantern is much smaller and although it accepts the HPL 375W and 575W lamp, the Gobo size is restricted to a standard M size. We do list the Source 4 Junior separately on the lantern choice on the website and also the option to select generic M size. I think this is very clear, but I have asked our web team to look at ways to make the choice clearer to the customer when choosing their version of an ETC lantern. On looking at your image we recommended a glass gobo at one stage due to the complexity of design, and the fact that we can achieve a higher resolution in glass. After discussion we adapted your design and made a metal Gobo as requested and for the standard price. I am happy to discuss this order and your experience in person, and will be contacting you separately myself. Again I am sorry for your negative experience with us and all I can do is try to learn from this incident to make Goboplus better. Paul de Ville Managing Director

Posted 10 years ago

GoboPlus is rated 4.8 based on 993 reviews