GoboPlus Reviews

Name: GoboPlus
Address: Unit 34 Space Business Centre, Smeaton Close,, Aylesbury
Rating: 4.81

4.8 Rating 898 Reviews

98 %

of reviewers recommend GoboPlus

Company Reviews

Metrics

Info

4.8

Based on 898 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GoboPlus:

Lead supplier of Rosco gobo's & custom gobo's to theatre, film, television and architectural environments.

Visit Website

Phone:

0203 603 1335

Email:

sales@goboplus.com

Location:

Unit 34 Space Business Centre, Smeaton Close,
Aylesbury
HP19 8FJ

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GoboPlus 5 star review on 1st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many questions before dispatching requested items.”

Helpful Report

Posted 7 months ago

Hi there James, Whilst we're a bit disheartened by the negative review, we appreciate your feedback! We simply strived to check your order details were correct, as A Size gobos are the most incorrectly ordered size we see. We asked you two questions: 1 - "Please could you confirm the lantern which you will be using. This is to make sure A size is the correct size required." 2 - When you responded we sought further clarity to avoid an incorrect order - "Please could you also advise if you have an A Size Gobo Holder, as this lantern/fixture can take both A and B size gobos." This process was taken to ensure you had the correct gobo size and avoid the need for urgent replacements. I apologise for the inconvenience that might have been caused from this process. Cheers, James (GoboPlus)

Posted 7 months ago

“Not the easiest company to order from. Shipping costs were very expensive and not obvious.”

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Posted 1 year ago

“Excellent delivery service, but ND filters had numerous dimples across the surface which makes certain areas unusable. Think down to poor manufacturing quality control.”

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Posted 3 years ago

“Ordered the gobo's on a Wednesday and paid for next day delivery, having not received them by Friday I got in touch and was informed they had been sent standard delivery and would not arrive until Monday. I was only offered a refund in the delivery and no other compensation for the mistake except that I could get a full refund if I returned the items unused. Not an option as I needed the gobos. I feel like a little more could have been done, there was not even an offer to overnight them on the Friday and I could have returned the others when they arrived on Monday. Disappointing customer service I feel.”

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Posted 4 years ago

“The first order (invoice 1000018274) one item the sealed box was empty. On enquiry I was told it was an exhibition display box. I weighed it and it was 60g. A box with a flashlight in it weighed 122g. Careless? The second order #100019291 has arrived but we need a VAT invoice please!”

Helpful Report

Posted 5 years ago

Hi Rob Please accept my apologies for this as per your conversations with my colleague we are unsure why the sealed box was empty and we have alerted our supplier to this. We have now weighed all our boxes to ensure that this doesn't happen again. I will send your invoice later today. Kind Regards, Ally

Posted 5 years ago

“We don't even have the product yet so difficult to review!!”

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Posted 5 years ago

Hi Sue, Thank you for the info about delivery. I see the gobo has been delivered this morning, and hope all is ok. If there's anything else I can help with, please let me know :-)

Posted 5 years ago

“postage costs”

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Posted 6 years ago

“Snowflake Gobo ordered and recieved wrong gobo and awaiting a correction or compensation as not got what i ordered yet”

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Posted 6 years ago

Hi Adam, sorry to hear your snowflake gobos were not what you were expecting. Sometimes it's tricky to fit the fine detail of some of our patterns onto the smaller sized gobos. We have however re-made these at no extra charge, and will ship today. I hope this will help. Many thanks, Vicky

Posted 6 years ago

“The service was fine and promp, but the product I can't use. Too weak! Here is a projector light that projects light to 2 meters max. useless.....”

Helpful Report

Posted 8 years ago

Hi Fabrice Thank you for your feedback about your gobo order. I understand you used a Promo Par 16 Gobo Projector Display Light. The gobo we made is fine, and you should be able to improve the projected result with a more suitable lamp in the Promo Par. Please contact us for advice and we will be happy to help.

Posted 8 years ago

“My order isn't completed yet so sending me a "please review your purchase" e-mail at this stage may have been a little premature. I appreciate it's probably automated but you should probably take this fact into consideration. So far my experience hasn't been very good, having ordered and paid for next day delivery of gobos that were "in stock" I found out, 3 days later, on the day I needed them that there might be an issue with one of my choices and you would e-mail Rosco a further 5 days later to inquire (on the return of business after the new year break) - which would have been fine, but why advertise what I ordered as "in stock"? Further to this, you did ask when e-mailing on the 31st when my deadline was, I replied with that day so now there was no hurry and have heard nothing back since. Not even an apology over the delay.”

Helpful Report

Posted 9 years ago

Hi Kellyanne, Thank you for your recent order and review. It is useful to receive all feedback so we can improve our website. Notes taken, and we’ll work on this soon :-) I believe my colleague Vicky has been in touch direct in order to solve the above. Thanks, James

Posted 9 years ago

“The product has still not arrived. Next day delivery by UPS?? Ha! Ha!”

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Posted 9 years ago

Hi David, Sorry to hear about this. We have communicated the issue from UPS through to you directly via email. Once again, apologies for this. Regards, James

Posted 9 years ago

GoboPlus is rated 4.8 based on 898 reviews