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GoboPlus Reviews

4.8 Rating 1,035 Reviews
97 %
of reviewers recommend GoboPlus
Company Reviews Metrics Info
4.8
Based on 1,035 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read GoboPlus Reviews

About GoboPlus:

Lead supplier of Rosco gobo's & custom gobo's to theatre, film, television and architectural environments.

Visit Website

Phone:

0203 603 1335

Email:

sales@goboplus.com

Location:

Unit 34 Space Business Centre, Smeaton Close,
Aylesbury
HP19 8FJ

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Ivan
Verified Buyer
“Great service! Easy to communicate, prompt answers and advices. Keep you fully inform and up to date with the orders throughout the whole process.”
Helpful Report
Posted 10 years ago
Tony
Verified Buyer
“Great service and extremely fast”
Helpful Report
Posted 10 years ago
Chris
Verified Buyer
“Excellent service and delivery thank uou”
Helpful Report
Posted 10 years ago
Simon
Verified Buyer
“I stated requirement was for Lastolite flash gobo, which require smaller image, but wasn't recognised ;( would be great to stock this variant”
Helpful Report
Posted 10 years ago
Hi Simon, I have looked at your order and spoken to Rosco, and yes you are right these were the wrong size image area although the right size gobo. The image area should be smaller for your unit, but when the order was processed the manufacturing department looked up information on the Lastolite website to check the size and went with the information that is listed: “The kit comes with two Gobo masks as standard; an arched window and a dappled foliage effect. The Gobo holder also takes traditional size B Gobos (86mm)..” I now understand how this happened and feel as Rosco manufacture the gobos for the Lastolite directly for unit you have you should have received the correct size. I am very sorry for the error and Goboplus is happy to remake the gobos in the correct image area to replace the gobos you have. I understand this may be too late for your shoot, so please contact me and I will look at ways I can compensate you in some way on future orders. All the best, Paul de Ville paul@goboplus.com
Posted 10 years ago
Stuart
Verified Buyer
“Fantastic company! Fantastic Service! GoboPlus went above and beyond to deliver my full coloured glass gobos within a very tight turnaround. They arrived as promised and looked stunning in the production.”
Helpful Report
Posted 10 years ago
Alan
Verified Buyer
“Very happy with the gobo's, great quality, quick shipping and delivery. Very Happy.”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“My first business with them. Fantastic service on an order that was 'needed yesterday' and where there was a bit of a hiccup on the credit card details that was to finance the deal. Everything was ironed out in a flash (over a weekend) and the gobos were received more quickly than I believed possible - amazing!”
Helpful Report
Posted 10 years ago
Michael
Verified Buyer
“Excellent speedy service.”
Helpful Report
Posted 10 years ago
JAMES
Verified Buyer
“The gobos were exactly what I needed and we're delivered on time as promised. The great thing was the website allows you to find your light model first so you know size will be perfect and it was !”
Helpful Report
Posted 10 years ago
Sian
Verified Buyer
“Really fast turnaround and everything I needed.”
Helpful Report
Posted 10 years ago
Dave
Verified Buyer
“Great supplier - quick communication and ETA, very fast delivery and good prices”
Helpful Report
Posted 10 years ago
Dave
Verified Buyer
“Always very good, fast & accurate. Can't beat that really !”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“Really helpful, quick and efficient staff.”
Helpful Report
Posted 10 years ago
Hugh
Verified Buyer
“Very helpful team and fantastic turnaround time for a custom Gobo. Whole process from submitting the order to receipt of Gobos was less than 2hrs - amazing!”
Helpful Report
Posted 10 years ago
Carl
Verified Buyer
“Expensive enough without adding vat on and postage. Discount on next order would be good”
Helpful Report
Posted 10 years ago
Hi Carl, I am very sorry that you feel Goboplus is not value for money. We have tried our best to offer a service and price plan that is open and transparent, but I'll answer the two points you raised; Carriage & VAT. At this time Goboplus carriage charges are a non-profit part of our business and thus we simply pass the cost on. When setting up Goboplus we tried to build a business model that covered certain key requirements, one of which was the fact that the majority of Gobo orders are required in a short space of time. This meant that the use of a national next day courier that offers a reliable and trackable service was of paramount importance. The part of the order process that we can control is to make sure that the Gobos are of good quality and be ready to be dispatched in line with our customers needs. At this stage we need to trust our logistics partner, UPS to give a value for money and reliable delivery to our customers, and in the main we think they achieve this. But as we move forward we are working at the issue you raise to give better support for orders placed in good time, that will offer a more cost effective carriage option and give our customers an informed choice. As to the issue of VAT, the American president Benjamin Franklin (1706-90) wrote "'In this world nothing can be said to be certain, except death and taxes." So I do not think you are the first to take issue with this, but unfortunately we have no choice but to charge this cost. Please be assured Goboplus make no profit on this part of the order. Again I am sorry we have not got our offering quite right for you but rest assured we are always looking to make Goboplus a better company. I would like to thank you for your feed back and the time you have taken. Your feedback is valuable and very much appreciated. Kind Regards, Paul
Posted 10 years ago
Philip
Verified Buyer
“Hi I thought the service was very good .”
Helpful Report
Posted 10 years ago
Kay
Verified Buyer
“Vicky and the team could not have been any more helpful. I ordered the wrong size Gobo on line (on instructions from someone far more technical than me I must add) and when alerted to this potential disaster Vicky swung into action and had the correct size out to me the very next day to the venue. Thank you so much for your help.”
Helpful Report
Posted 10 years ago
Rune Bech
Verified Buyer
“Fast and Nice, good pricing.”
Helpful Report
Posted 10 years ago
Lisa
Verified Buyer
“Second time we've used you and again Vicky Fairall was brilliant. Our client was a day late paying and we still got the gobos in time for the event. Excellent company. Will use again”
Helpful Report
Posted 10 years ago
Ian
Verified Buyer
“Superfast turnaround on last minute order. Brilliant service.”
Helpful Report
Posted 10 years ago
GoboPlus is rated 4.8 based on 1,035 reviews
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