“I have ordered something for Christmas and they taken the money but I had no confirmation on my item I have emailed them and nothing I am very upset and angry as its my daughter present don't buy they don't send confirmation or email back”
Hello,
We can see on our system that you have not yet redeemed your voucher and have not paid the postage cost for the merchant to dispatch your order. Please go ahead and redeem your voucher, we have sent you an email with instructions on how to redeem your voucher.
Kind regards, GoGroopie
“Hiya im having the same problem Its not been 17 days since my refund was ment to be payed back to me I have rang them and I cant get an answer I have sent emails and had no response I need some advice on what to do now”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Avoid like the plague. They owe m money that I haven't received yet. The 14th day is tomorrow. After that I won't be messing about with emails. GoGroopie you will be taken to the small Claims Court with all the added cost that will be bring you.”
Hello,
We have responded to your email, please check your emails. You should receive your refund by the 14th working day. If not, please contact a member of customer support.
Kind regards, GoGroopie
“The worst company I have ever dealt with, had my first dealings with them in early October when ordering a children's toy I Pad and I Phone.
Money taken, no goods delivered, no answer to emails, never answer phone.
Avoid at all costs !!!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have been trying since 11th November to get my money back from a bundle they took the payment twice as the first time their website wasn't responding. I emailed to notify them of the mistake and received an email back apologising and assuring me my money will be paid back in full within 14 working days... This of course has not happened.. I have sent numerous emails and on Monday I got a reply which actually just said 'hi there juliet' and that was it!! I went back and said you having a laugh?? Just give me my money muppets. I'm really upset about this as I am in no position to loose the money. Such a shame.. I'm off to trading standards also but who needs this crap!!! Just give us back whAts ours!!! For God sake!”
Hello,
Can you please confirm that you have redeemed your voucher and paid the postage cost for the merchant to dispatch your order?
We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I didn't get a voucher for the item I bought, so emailed them. They took ages to reply and claimed they could not find my order. I was asked to give them my voucher number, but how could I when I hadn't even received a voucher! I sent them umpteen emails after seeing that they had taken the money out of my account, but they have never bothered to reply. I will never, ever buy anything from GoGroopie again!”
“DISGUSTING I used this site and it sent me 7 vouchers when I only wanted 2, I've emailed 6 times now and had no reply they have taken 7 lots of money out my account when I've only redeemed the 2 and also sent the numbers back in the email, over £200 for 2 vouchers for 2x £34.99 I've now been to see a solicitor and trading standards, there quick enough to reply on here”
“Wished I'd seen the reviews before placing my order. Tried contacting Go Groupie several times by email, no response. I ordered a Tablet several weeks ago and they took the money via PayPal straight away (even took another £9.99 for postage). This is a Christmas present for my disabled daughter who will be heartbroken when she finds out she hasn't got her Christmas wish.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Do NOT use go groupie!worst site I have ever used!they take your money, the voucher code doesn't work, and the company selling the item is just as bad! No one ever replies to me, I have sent several emails, been trying to call the company selling the item directly and it just rings....I have spoken to them once and was told it would be sent-that was 2 weeks ago! A complete joke, and try shouldn't be allowed to trade! I just wish I had seen these reviews first! Stick to groupon-they respond to you by enail and phone! A lesson I have learnt! My daughter will not have her birthday present now because of go groupie....thanks a bunch-try explaining that to an 8 year old!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please email us so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Avoid this company they are a disgrace a complete con!!!!! Their number does not work so can't contact them, and they do not reply to their emails... They are quick to take your money for the voucher but can't pay for shipping cost cause the code doesn't work!!! They have stolen three payments from me.... Avoid at all costs I will be warning people on all social networks to get through to people not to shop at go groopie cause they r a complete con!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Utter crap been waiting nearly a month for my item and just keep getting lied to contacted the company zip gadgets direct and they are even a bigger pile of crap to deal with more lies even provided me a tracking number that's isn't even for my parcel ways of time both of these”
“Customer service is a disgrace not only groopie that are awful but also the companys that they use !! Have been waiting for goods to arrive but no show !! Emails and calls to groopie and there so called agent !! I work as a shop manager and would not have a job if I treated my customers this way does everyone who deals with this company have to go to trading standards ???”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Sorry to hear this, but we do not see any emails from you regarding your orders. Please contact GoGroopie and please confirm that you redeemed your vouchers and paid the postage costs for the merchants to dispatch these orders.
Kind regards, GoGroopie
“Go Groupie is a absolute disgrace I ordered on 8/11/14 and have not received any voucher code I have sent several E Mails and keep ringing them to only get a answer phone message, I paid through PayPal and can not get my money back, this is Fraud and Trading Standards needs to be doing something about this. I am going to E Mail Trading Standards and maybe if everyone who has been a victim of Fraud by this company they will surely have to do something they must be making a lot of money deceiving people.”
“I ordered a bundle costing £34.99 and this amount was taken out of my account 3 TIMES. I'M NOT VERY HAPPY OR IMPRESSED RIGHT NOW, I WANT MY MONEY BACK ASAP”
Hello,
Sorry to hear this, can you please email GoGroopie and please send us a copy of your transaction receipts of these payments taken so that we can forward it on to the merchant and ask them to refund you for the extra charges.
Kind regards
Go Groopie
“An absolute shyster operation. I have been trying to get money back on 4 orders that have never arrived since earlier on this year to no avail. Gogroopie owe me £53 pounds and l want it back. They never reply to my emails except once, and if you try to call you can never get through. I sincerely hope that Trading Standards will get this operation shut down as soon as possible. I had to give one star to write the review, but in reality I would give them minus fifty stars!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
