“Crappie crappie site taken my money using pay pal never received my goods even though I gave them my voucher code contacted them so many times with promises on receipt of My code they will deliver....total scam and needs to be shut down ...scam scam scam”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“SHOCKING CUSTOMER SERVICE. Due to a late order a sent an email. They claimed that I'd not paid postage. Six weeks later Trading Standards get involved and show that I wasn't able to claim the voucher until November (I bought it in October, needed the items by 9 November and the voucher couldn't be claimed until 7 November. The original voucher states you need to leave 3 weeks for delivery). This wasn't stated on the deal but the suppliers website when you go and pay. Both Trading Standards and I can only presume this is why the postage wasn't accepted. Did gogroopie listen to the complaint and accept the screen grab as proof? NO. Ironically I received the items today both of which are damaged. I'm sure no refund will be offered as I've now received the items.
If you have to deal with this company take names - they hate giving them. None of the emails I've received have had names on them so it's been impossible to find a resolution. They take your money and will have nothing to do with you. AVOID THIS COMPANY - IT'S NOT WORTH THE DISCOUNT.”
“When I had an email saying my item had been dispatched I got told 2-3 working days almost 2 weeks later and still no item delivered and no reply to any of my emails, they take your money but don't get the items to you its terrible”
Hello,
A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello, we can see on our system that you not redeemed your voucher and have not paid the postage cost which is the reason why you have not received your order. Please go ahead and redeem your voucher for the merchant to dispatch your order.
Kind regards, GoGroopie
“This company is absolutely shocking!!! I ordered a bed set 2 months ago and have sent countless emails to them and its still not sorted out!! Just keep getting an email from them saying I hope youve received your item by now!!! No I havent - as I keep telling you!!! Absolute disgrace - do not buy from these people!!!!”
Hello,
Sorry we have just reached your emails as we are currently experiencing a backlog. Sorry to hear that you still haven't received your order. The merchants has been contacted regarding this as we do not have access to their computer system or orders so they will be the ones who need to advise you of your items whereabouts. We have requested for them to contact you directly regarding this.
Please keep us updated and let us know if no one has got back to you to resolve this matter and we will assist you further.
Kind regards,
Go Groopie
“They make promises which they don't keep Three times they promised to refund my voucher for faulty goods (the supplier refunded postage costs immediately - well done to Urshu) but Go Groopie have made no refund and I don't think they every intended to. I continue to bombard them with e-mails (now being returned undelivered) and comments on their website. AVOID GO-GROOPIE they are cheats!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Place an order never received. Tried to use the voucher can't redeemed
Emails after emails no respond.but the money was fast to leave my account.but still no order.they are theif. They make there website look good with cheap discount with promise of voucher bit u can use and orders never arrived. . They should get shut down ..This is a scam”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or orders under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I order bed set and is ower month and I didn't receive plus nobody replay for my emails. Im not offering to buy nothing from them they are cheating people”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails or orders from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered a voucher for a necklace & earing set. Voucher code they sent was not valid for the site. Emailed site who were selling set & they said its nothing to do with them. Emailed Go groopie twice but no reply. This company must be scamming ££££s. Luckily I paid via Paypal so claiming my money back through them. USE AT YOUR PERIL.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Twice I have ordered from go groupie and twice I did not receive goods, their response was very slow and unhelpful, they promised a refund to which I never ever received. Thank goodness I paid through PayPal and received my money back. Go groupie apoligise for the backlog, well, that tells you something. Avoid this company like the plague.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Bought 2 x tablets for £39.99 each - received them last week packed in just a plastic bag. One of the screens is broken but I cannot get anyone at GoGroupie or the supplier to respond to my emails. They have also sent different versions of the item I ordered. Beginning to think I have lost my money.”
“I followed all the instructions to buy two Death Star Ice Moulds back in......July???? It's now almost December and I have neither the items nor the refund requested. I got charged twice for postage at £3/4.95 which meant the items were no cheaper than if I'd gone to Harrods. I keep emailing (6 times now minimum) and have had two 'couldn't care less' replies, no refund (as requested), no products and absolutely NO faith whatsoever this company has a clue what it's doing. It's not a bargain, it's not reliable & appears to be in breach of trading standards......which is who I'm contacting after this review to finally get my own money back WITH interest. These idiots need closing down.”
Hello,
Sorry for the delayed response to your emails we are currently experiencing a backlog. We can see on our system that you have not yet redeemed your voucher and not yet paid the postage cost.
Please go ahead and redeem your voucher for the merchant to dispatch your order.
Please allow up to 21 days for delivery as stated on your voucher.
Kind regards, GoGroopie
“I ordered an item on the 9th September and after non delivery of the product and no replies to numerous emails to gogroopie support/complaints, I contacted the company supplier of the product and received a prompt reply informing me that they didn't even stock the product.
It is now the 23rd of November and am still waiting a full refund plus postage costs not to mention the cost of several phone calls which are not Freephone numbers.
I have come to the conclusion that this is indeed a scam and should be reported to the National Trading Standards Board Fraud Department.”
“Beware! Purchased speakers from this site, very happy with item, but next time I purchased
an item I was offered a FREE GIFT, it arrived in record time, but turned out it was a free trial,
if not returned within days, you were then billed for signing up to another site. So my free gift which cost me £1.99 p&p actually cost £79.95. Have tried to e-mail to no avail. Stay away!”
“They told me it will take 3 days to receive my refund but still no sign of it. I'm trying to see why this company is not on watchdogs and haven't been shut down yet. They get away with murder here. Stay far away if you haven't purchased from them.”
Hello,
We can see on our system that your refund has now been paid.
Please check your account for your refund.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards
Go Groopie
“I have bought a Heart Trio Jewellery Set but I am not able to redeem the voucher. I can understand that there can be a problem with goods/website, but what I cannot understand is not to get any answer on my emails. I wrote 4 times to go groopie and I haven't received any answer. Now I would like to cancel this deal and get my money back but this is not possible as no answer from go groopie.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have checked and your code is working fine. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Do not touch anything to do with company it is a rip off. I am an OAP. I ordered goods in OCTOBER still haven't received them. I e mailed 4 times still no response. They take funds from bank account pronto but to my disappointment NO GOODS.
Never ever purchase anything. SCAM SCAM”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I am still waiting for an android tablet that was ordered in October, I have emailed them 3 times no response what so ever money was taken from my bank immediately and p&p????????”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Bought 2 poppies as unable to buy 1.
They arrived Thursday after Rememberance day so unhappy.
They were sent in a plain unpadded white A6 envelope.
The black centres have paint coming off them so most certainly are not jewelled as stated.
Look like cheap China product that could have bought off Leicester market for £2 each not the £49 they claim!!!
Emailed the customer support last week as as yet have had no response.
UNHAPPY and want a refund”
