“Bought a USB stick for 6.99 on 13th October and no sign of it yet! 4 failed email attempts and no reply. First time I have bought something from gogroupie and it's not looking good :(”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Bought a surprise getaway and received a voucher code that we were unable to use with the merchant. Have tried emailed go groupie many times and only received a couple of responses that were unhelpful. They finally offered a refund into my go groupie account to which I accepted and they still have not done this. I am now £178 down, and will be taking this further unless they sort themselves out. Avoid like Ebola!”
“Still no poppy, have asked for a refund they replied asking if I had paid postage! I already told the girl on the phone yesterday, sent another e mail today bi I am now going to trading standards no one is going to take my money and not send my order.
Fortunately I still have the correspondence saying the Poppy's were being dispatched etc etc of course they never were, would be in their interest to issue a refund and contact the suppliers but not lie to me and say it had been sent special delivery on Sat, they must think I'm a dim wit, we will see how trading standards handle this.”
“Worst customer services I have ever known. Ordered goods and paid for them on the 9th October through GoGroupie from online gifts . Still not received anything and no communication from either company.
Think it is time to contact Ann?
If this were my company I would be worried.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has been in contact with the merchant to chase up your orders and have asked them to contact you directly.
Many thanks,
GoGroopie
“First time I have bought off here, childrens Ypad phone and tablet. Since then I have received no confirmation emails, no voucher codes, although they have taken the money out of my account. After emailing the support centre and messaging them countless times on the website, I have still not received any response. Cannot find any phone numbers to contact them in person. Fuming is not the word!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails your voucher was sent to your email address and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Bought an £8.99 voucher for Frozen Tutu on Friday 7th November but could not apply the voucher to make the purchase until Monday 10th. Did not intended to use Pay Pal just buy on my credit card but the purchase went through on Pay pal WITHOUT ALLOWING ME TO REDEEM THE VOUCHER. Have been onto PayPal and they said they would contact them and copy me in. They were trying to get my voucher money back but so far nothing. have now submitted 2 customer service tickets - one on 10th and one 13th Novemebr no response apart from 'they will get back to me as soon as possible' I have now spent £8.99 on voucher and £29.98 on erroneous transaction and absolutely no news of pending supply or offer of help. i have never had any problems before with online shopping and having read other reviews, think trading standards need to be contacted. All i want is my little Tutu for £8.99 plus postage but they just don't seem to care.
Have found a number 020 3510 0410 and am about to call it . Will give feed back if i get good news”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I put in my first order for two USB sticks and the form did not tell me that I had to make a further entry for postage, s being a newbie I missed the order and am now not sure how I will get the refund for the items I was charged for. Would it not be simpler for the order forms to include postage?”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and go ahead and redeem your vouchers they are still valid and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Item ordered a month ago and still hasn't arrived. I emailed them and they said they'd look in to it. I heard nothing further so I emailed them again asking for a refund, they haven't responded. Fortunately I bought through PayPal so I've started the dispute process to get my money back. I feel like I've been ripped off.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I am having the same problems, I couldn't use the voucher codes, they then expired and now they are ignoring my emails regarding my refund! Does anyone have a contact number for them?? I have contacted the company who where supplying the items and they have said they will think twice about using them for a promotion again, they seem to be taking the backlash!! Very poor.”
Hello,
We're sorry to hear this. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Waiting a response after sending 2 emails regarding an order that I wish to have a refund on as they are asking for more postage than specified making the postage more expensive than the item itself! No response at all & always a worry when you can't find a telephone number to speak to customer service.
I certainly won't be using again & highly recommend that nobody else does either!!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails or orders from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'reviews.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I had a really bad experience.I bought a deal which didnt arrived after months and load of emails, and guess what i got..
Wrong item
Plz dont do buisness with them
Muhammad”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry to hear that you received the wrong item, a member of our customer support team has contacted the merchant regarding this matter and have asked them to contact you directly. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Spent £178 on two trips to Barcelona with GoGroopie only to find out that the supplier cannot provide flights from all but one of the airports listed in the description. Immediately applied to have the vouchers cancelled -- well within the 14 day cool off period stipulated. I got a reply offering me credit, which I do not want. I replied saying I wanted my money back, then nothing! I have since asked for a refund a further four times. Dont spend your money with this company -- you'd be better off burning it! I'm a journalist... next stop Watchdog. Maybe they can get my money back”
Hello,
We're sorry that your experience using our service was unsatisfactory. Please email support@gogroopie.com with Travel deal as the heading quoting your voucher codes and a member dealing with Travels queries will get back to you. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Absolutely awful! Don't go near Gogroopie! Overcharged us by £33.00, playing cat and mouse with them over this since August! All over a £13.00 purchase. We've had credit card charges, and paid for a proof of statement, as requested by Gogroopie, and that so called company have been ignoring all our emails since!! Next stop, Trading Standards.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Still have not received poppies broaches for Remembrance day which were bought over 2 weeks ago and now the day has past. Sent 3 emails...today's said, wait til the three weeks is up!! Shouldn't be selling them if can't get them to us in reasonable time...if in deed I get them at all. So far they will not give me a refund!! Will sue if necessary! Have you noticed, there's is an automated response? Read the warning on Martin Lewis's website!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered a watch which took way too much time to arrive to me. After too many emails back and forth I was disappointed when the product finally arrived it was broken staff very unhelpful. I certainly will not be using go groupie again. Pure scam please don't use them”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I ordered a Slow Closing Toilette seat middle of August 2014 and was Billed twice one for £8.99 and one for £24.98 and to date no sign of the Toilette Seat or the Refunds which they keep saying has been refunded. It is now 7 November and I am disgusted with Gogroopie and in future will stay clear of this company for they are ROGUES. I have now contacted MasterCard to help me sort out this mess.
Do not buy from Gogroopie they are crooks.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails you sent yesterday, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
