“I wish I could give this company "no stars" ordered 4 burberry scarves beginning of november which were meant to be for Christmas presents and had absolutely nothing! Have emailed the supplier and got responses promising next week, then the week after, then the week after that. Still nothing! I've asked for refunds and now I'm being ignored. I want my money back GoGroupie. You're breaking trading standards laws and I will be contacting them if I am not refunded! Bunch of cowboys!!!!”
Hello,
Sorry to hear this, we can see on our system that a member of our team has dealt with your query and has issued your refunds. Please allow up to 7-14 working days for your refunds to reach you.
Our sincere apologies for the inconvenience this has caused.
Kind regards, GoGroopie
“BUYERS BEWARE....Do not purchase from this company.
I bought item worth £19.99 but was charge 3 times the amount when received the goods the item was crap, substandard supposed to be jeans but were nothing more than flimsy pyjama bottoms, certainly not even worth a fiver.
I contacted gogroopie about overcharge and they emailed back and apologised forthis and promised a full refund. Guess What!!!!!! no refund, I returned the order to supplier and e-!mailed gogroopie again asking for total refund of £60 still waiting.
I am.
After reading all reviews I am going to contact Watchdog to see if they can help ?
Wish I had read reviews first!!!!!!!”
“Ive just clicked very poor for GoGroopie only as that was the lowest rating but to be honest its worse than that! The website is appauling the money has been taken out of my account as soon as it could be. However, another problem i came across was... the voucher codes wouldnt work on the linked website for me to be able to get my product that i have ordered! I have also emailed twice and received no reply to which i have noticed other people on here have expierenced the same problem! I am extremely disgusted with this and think its an outrage that they think they can take peoples money but cannot deliver the goods. I want a full refund!”
Hello,
Sorry for the delayed response to your emails, we are currently experiencing a backlog.
Sorry to hear that your codes are not working and you now wish to cancel these vouchers.
We will need to contact the merchant to cancel your vouchers then issue your refunds.
This can take up to 7-14 working days to reach your account.
Our sincere apologies for the inconvenience this has caused.
Kind regards, GoGroopie
“Ordered two handheld games consoles on 1st November but still not received, contacted online gift store but no reply , contacted gogroopie customer service and no reply either. Was supposed to be Xmas presents for my sons but am going to have 2 disappointed boys now as well as being £40+ out of pocket. Will not be using them again !!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to chase up these orders. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Voucher codes do not work have emailed 4 times had no reply from them. E-mailed the company the voucher was for they got back to me next day.
Would not use Go Groopie for anything.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and have cancelled your vouchers and issued your refunds. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Shocking, I sent the goods back as the offer turned out to be a total con, but never received a refund despite all the promises made that it was being done. Avoid like the plague!!!”
“Ordered a ypad mid October for my daughters birthday, it STILL hasn't arrived and is now 2 weeks until Xmas, have emailed both go groopie and the online gift store weekly and heard nothing back from either, I will be going to trading standards, appalling treatment from both companies.”
“Ordered a ypad mid October for my daughters birthday, it STILL hasn't arrived and is now 2 weeks until Xmas, have emailed both go groopie and the online gift store weekly and heard nothing back from either, I will be going to trading standards, appalling treatment from both companies.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered goods some came and some didn't. Having to jump through hoops to try and get anywhere. Would strongly recommend staying clear unless you have money to waste”
Hello,
Sorry to hear that you have not received some of your orders. Please email us and please confirm your voucher codes and confirm that you have redeemed all of these vouchers and paid the postage costs per voucher for the merchants to dispatch your orders.
Kind regards, GoGroopie
“I made a big order on the 17th November 2014. I was charged full price for items purchased with vouchers. After 2 weeks they asked for proof of purchase, which I sent. I am still waiting for a reply from gogoopie.
Other items have still not arrived. I am not happy and wouldn't recommend using this website.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Completely ignored various contacts i made to them in relation to a voucher code not working for over 2 weeks in the build up to Christmas. Totally unacceptable. Website is awful to use too”
Hello,
Sorry to hear this but we do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Got a voucher from Go Groopie for a pair of diamond shaped glasses. No problem getting or redeeming the voucher, going by the description given about these glasses was looking forward to there arrival.
When they arrived I eagerly unwrapped the box and was impressed with the presentation box, but the glasses were an absolute disaster, one was broken and the glass was of such poor quality they felt like plastic. How companies can get away with descriptions so far away from what they are actually like is disgraceful, I will not be going near this company again.”
“I really wish I'd read reviews about how terrible this company was before I made the mistake of ordering with them. The product took over 4 weeks to arrive to me and when it did the box was all battered and crushed - how can I give someone a present that looks like that?! I had to email FOUR times before I got a response and now I'm trying to get a replacement, the service is non existent!! I understand that it's a 3rd party it's ordered through....and clearly just as unreliable. I went on to the website 'trading post products' where it was from - and they are no longer a business?!
However if gogroopie are prepared to sell the products for these companies then they are just as much to blame - especially when they don't respond to emails. They have the money and that's all that counts.
I would recommend that people don't touch this company with a barge pole!! It's not a good deal when in the end up they have your money and all you have is a damaged product and no way of doing anything about it!”
“Does anyone receive their goods from Gogroopie,I ordered an item in January was chargedbut goods did not arrive.I have now ordered an item for my granddaughter this christmas have also been charged and again no goods,The company ignore all of my e mails,I am an 83 year old pens ioner and will never order on line again”
Hello,
Sorry to hear this, a member of our team has responded to your email and has contacted the merchant to chase up your order and have asked them to contact you directly.
Kind regards, GoGroopie
Hello,
Please confirm if you have redeemed your voucher and paid the postage cost for the merchant to dispatch your order?
Please do not hesitate to email us.
Kind regards, GoGroopie
“I bought 2 vouchers which didn't work. Asked for a refund and still 5 weeks later I haven't received it. Very poor communication. Do not use this site.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have bought a voucher for Christmas Lights but cannot get any further with the transaction no reply from e/mails to help so will cancel order and get refund never to buy from them again Barbara”
Hello,
Sorry to hear the trouble you are experiencing and sorry that you wish to cancel your voucher.
We will need to contact the merchant to cancel your voucher then we will issue your refund. Please check your emails regarding this.
Kind regards
Go Groopie
