“I cancelled a voucher on 12 March and was told to wait 7 to 14 days for the funds to get to my account but after sending several emails I have still not received funds.
I also bought goods through you for teeth whitening gel which burned my mouth and needed me to have medical treatment. You advised that y should allow 7 days from my complaint to the merchant and that I was due a refund. Still no reply from either you or the merchant.”
Hi Irene,
Please be advised that your refund was paid.
We are very sorry to hear your unpleasant experience. A member of our Customer care will contact you shortly to advise.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“This is in reply to an email from you .You said my money that you owe me was put into my bank on 27th march and it could take another three days to show in my account and guess what it is now the 2nd of april and no money from you five days later .Please dont blame my bank if you have paid it in i would have got it by now”
“I placed an order for the Clinique Anti-ageing pack on the 5th March 15 and said it would take 2-3 weeks.
its now the 2 April and still not arrived, i have redeemed the voucher and had an email back confirming.
It was a present for a friend but her birthday was yesterday.....not happy.”
Hi Lynn,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I bought two items ,one didnt arrive and one I cancelled on second day of the offer . This all started in January it is now first of April and I still havent had my money back I have had lots of excuses but no money .I have also phoned them four times and sent many emails .I am one very upset customer .”
Hi Susan,
Please be advised that your due refund was paid and the second will be paid within the time advised.
A member of our Customer care team will contact you shortly to confirm.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“My partner purchased a ring from glitzy girl that after 5 weeks she still hasn't received, to make it worse she has emailed the company 4 times with no reply. Go groupie im not sure how you work yes you have emailed the company to see what's going on but surely when you sell things through other companies you should check they are at the very least reliable! Not happy at all.”
Hi Ryan,
We are very sorry to hear that you have not received your item. A member of our Customer care team will contact you shortly to confirm the voucher code and assist you further.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“The offers on Go Groopie are really good & I've taken advantage of quite a few, the only thing that I find annoying is the postage it's always £3.99 whatever the item & having bought a LOT of items from auction sites & Groupon & Amazon where the postage differs on the item weight or is very often free.
This stops me buying things on Gogroopie as a great deal is often not such a great deal when the postage is prohibitively expensive.”
“I purchased a Clinique set on the 3rd March! The item has still not arrived!! I am not at all impressed at the customer service department as I cannot get hold of anyone.”
Hi Patrick,
It appears that your voucher has not yet been redeemed. A member of our customer support team will be in contact shortly to assist you. Please check your inbox for our email.
Kind regards
GoGroopie
“I have purchased a smoothie maker for my daughters birthday and it's arrived as stated but very badly damaged with no protective packaging whatsoever it came from Londonexchain and I have e - mailed them direct with no response today is my daughters birthday so needless to say she won't be receiving her desired gift can someone help?”
Hi Gina,
We are very sorry to hear that you received a damaged item. We have informed a member of our customer support team who are looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Ordered a cosmetic organiser to discover a hidden small print of a £10 delivery charge. Not the bargain that they advertised. The link they provided to this item did not work at all anyway. I am still waiting for a refund after being promised a refund three weeks ago. Dreadful company - one which I will never use again so they had better not fob me off with a credit voucher, when they eventually bother to reply to me.
Use this company at your own risk - absolute rubbish.”
Hi Janice,
Please be advised that the deal page states £5.99 p+p. You refund is now due, we're very sorry that this has not yet been received. A Customer care advisor will contact you shortly to confirm your refund.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“ORDERED BRACE LET ON FEB. 11TH A MONTH LATER STILL NO COMMUNION. LAUNCHED A DISPUTE WITH PAYPAL. RECEIVED EMAIL SAY TO CANCEL DISPUTE AS ONLY WAY OF CHARING UP SUPPLIERS
BIG MISTAKE. ALL MY EMAIL ARE NOW BEING BOUNCED BACK TO ME. AND NOW I CAN REOPEN A DISPUTE. TOTALLY DISGUSTED. DO NOT BUY FROM THESE. I NOW HAVE NO BRACE LET AND AM OUT OF POCKET”
Hi Barbara,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ordered a ring through go groopie in December , it is now nearly April I have sent messages to go groopie and the supplier directly but I am getting no response at all , avoid buying from these people they will rip you off !!”
Hi Steven,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“My friend and I have purchased a mystery European weekend break via these guys. Paid for in full and no contact. Repeatedly chased the office for some kind of date or destination during March, April or May as advertised. All dates offered were mid week flying in an evening, spending one day in the destination and then returning the following morning. Refund has been requested more than once which has yet to be processed. Apparently we are waiting for the travel agent to confirm but considering we haven't confirmed anything with any agent and we are go groopie' customer I am unsure why we have to wait. We have followed go groopie's refund procedure despite having no contact. Please sort.
Joanne Taylor”
Hi Joanne,
I'm sorry that you have had an unpleasant experience with us. A member of the travel department is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“How do I cancel my gogroopie account and get my money back? I have tried without success. You have not fixed this problem just put my refund elsewhere. You have not acknowledged many points in my emails and you have not acknowledged that I shall never use your services so how do I get my money back? I have lodged 4 complaints and heard nothing. You do advertise you have a complaints procedure which I have followed and still no acknowledgement., which knowing gogroopie just false advertisement just like everything else. I will not stop till I get my money back. Sharon macphee”
