“Ordered Amethyst Ring on 25 Feb 2015 through Gogroopie from merchant Girly Glitz.
Paid for ring and delivery through PayPal
Ring not received yet at 31st March 2015
Have sent email to supplier but no reply
Have tried phoning, several times, however, that was unsuccessful
for no one answers the telephone
Would obviously like to know from someone if I will eventually receive the ring or not”
Hi William,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your inquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I do not know why I persist in using this site.. It causes more hassle than it's worth.. the biggest problem for me is vouchers refusing to be activated. It is so frustrating!”
Hi Elizabeth,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I don't like paying for an article that I DONT receive and your responce to my query was to basically pass the buck and leave it to the supplier to contact me which they haven't and I don't think they will”
Hi Christine,
We are very sorry to hear that you have not yet received your item. Gogroopie do not dispatch the items so we contact the merchant directly regarding the delivery. A customer care agent is looking into your issue and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I have contacted you regarding my latest order for three Frozen longsleeved tops as I have been unable to redeem vouchers, but had no reply. I also contacted the supplier of the tops because the voucher numbers I had from GoGroopie were not accepted by the supplier website and have received no reply from them either. I tried to telephone them but the phone number given on their website no longer works. I was going to contact you today, but received your 'review' email. I now have only four day left in which to redeem my vouchers. I had wanted to give these tops to my three little granddaughters for Easter.
PLEASE LOOK INTO THIS IMMEDIATELY FOR ME so my vouchers aren't timed out. I want one blue 'Elsa' top, and two pink 'Sisters' top all aged 4 years. Please reply as soon as possible.”
Hi Sue,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Maria,
We are very sorry to hear you have not received your credits. A member of our customer support team has been notified. Please check your inbox for our email.
Kind regards
GoGroopie
“You have finally got back to me about my refund saying you will put in my gogroopie account within 24 hours. Have replied to that email but you never reply.Thank you, however I do not want my refund going into the gogroopie account I want my refund refunded to me through my bank asap as I will never be using your services again. Sharon MacPhee
This is my money which is needed for food. I will never be using gogroopie again. Sharon macphee”
Hi Sharon,
A customer care advisor has been in contact with you and we hope the issue has been resolved.
Please check your inbox for recent correspondence.
Kind regards,
Gogroopie
“I placed my order on 29 January and have still not received it. I have tried calling the merchant but the line is dead, have tried 3different emails but no one has responded. Have contacted go groopie twice with no response. Have now been waiting 16 mins on the phone and no answer. Absolutely disgusted!!!”
Hi Marisa,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Tracey,
It appears that you have not redeemed your voucher. A member of our customer support team will be in touch shortly to assist you.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Placed an order it stated allow 21 days for delivery item never arrived contacted Go Groupie after not getting a reply to E mails. I was told that it was because I did not surrender my voucher which I never received. After a 25 min phone call at a cost of £6 they told me as good will they would refund my money in the form of credit for any goods that I may order in the future, no way would they return money onto my debit card. Very poor customer service.”
Hi Mervyn,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Use GOGROUPIE at your own risk. I should have heeded other reviews. Paid for a voucher in January 2015 but cancelled within minutes. Used the click box on screen. No contact numbers anywhere to speak to them to confirm cancellation. Ignored completely. Emails sent eventually requesting urgent response. Nothing. Again emailed as money shown as taken on credit card statement. Again email sent, reply urgently. At last a response, "will pass to a supervisor" Another email sent, REPLY OR BE HEARD IN COURT. NO NOT KEEP IGNORING ME.
This prompted a reply and confirmed repayment. 3 MONTHS LATE !! Terrible. "Very Poor Review" is even too high”
Hi Lance,
We are sorry to hear that you have not received your refund.
As advised on 24/3/15 your refund has been paid. A member of our customer support team will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Very very very bad customer service. I order a month ago a tablet with a pink case £39.99 still not reach my yard. Where is it? Also email several times nothing. Will be taking it further like the court also a phone case with different colours last year summer whete is it? £2. Am sorry not getting my money again will be settling this in court.”
Hi Pauline,
It appears that your voucher has not been redeemed.
We have informed a member of our customer support team who will be in touch shortly to assist you.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Cancelled an order which was acknowledged by go groopie 2 months ago and still waiting for refund even after countless e mails. Customer service is diabolical and they seem not interested once they have got your money.”
Hi Jon,
I'm sorry that you have not received your refund.
Please be advised that this has been paid, a member of our customer service team will be in touch with you shortly with a confirmation.
Kind regards
Gogroopie
“Very unhappy with the service from go groopie. I ordered a watch over a month ago neither go groopie or there supplier of the watches have responded to my numerous emails! Will never be using again. Have not had my money back or even a response.”
Hi Coralee,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“If I could give this company no stars I would have started there. They are appalling and the people they work with are just as bad. I ordered a bluetooth handsfree sunvisor speaker for the car at the beginning of December. It is now the end of March and I have not received it. I paid the money to GoGroopie and then paid the post and packaging to Zipgadgets - they both took my money but since then have been almost impossible to contact. They have no phone numbers so I have emailed them so many times but they don't bother replying and when they do it is a standard response but then nothing happens. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY they are complete scammers. Luckily I only lost about £12 but others have lost a lot more.”
Hi Julie,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
