“I purchased divaderm lash extender the 26/01/15 my money was taken from my account immediately. I have not been able to redeem voucher and have sent several emails to go groopie with no response. It's a pity they don't help as quick as they take your money”
Hello,
Sorry to hear that you were having trouble redeeming your voucher, a member of our team responded to your email and sent you instructions on how to redeem your voucher but we see that you have requested to cancel your voucher. Your voucher has been cancelled and your refund issued.
Please check your emails.
Kind regards,
GoGroopie
“Purchased a voucher for some L'Oreal products back in November. Items never appeared. Started contacting GoGroopie early December regarding this and after sending many emails, finally received a reply asking if I had redeemed the voucher (despite me telling them that I had tried to contact the seller as postage had also been debited from my account, so obviously I had redeemed the voucher). A delaying tactic on their behalf. I replied and after another follow-up email a couple of weeks later received their reply saying that I would receive a refund within 7-14 working days. Needless to say this time has passed with no refund and I have had to send yet another email - no response yet. DO NOT USE THIS COMPANY”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. We hope you continue to enjoy using GoGroopie.
Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Been trying to redeem my voucher for Essentials bedding....no success, phone number doesn't work, no response to emails....want a refund and no response from gogroopie email...never again....order number 3530696733.”
Hello,
We're sorry to hear this.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“This is my third purchase with you. I bought the anti snore pillow which I found easy to complete/apply for. It was prompt on delivery and does what it says on the tin. Thank you.”
“No problems with gogroopie. Ordered a duvet in January and came 4 days later. Had a browse of their website and they've got loads of good stuff so probably genna buy more from them. Cheers”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Tried to redeem a voucher purchased from gogroopie and it doesn't work. Followed the steps to contact customer services and I've had no response, no acknowledgement of my emails and I'm disgusted with the level of service provided! I am also disgusted at the fact the company are responding to bad reviews, if they were quicker to acknowledge their mistakes they wouldn't have a long list of poor reviews and angry customers. First and last time I will be using this website.
#3530706157
Claire Redley”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered a mascara try to redeem it and CANT keeps going to home page and every other page apart from redeem voucher disgusting appalling unsatisfactory service I have ever came across do not order from these people unless you don't actually want the item and loose money”
Hello,
A member of our team has tried to redeem your voucher and it is working fine.
A member of our team has emailed you instructions on how to redeem your voucher. Please check your emails and please go ahead and redeem your voucher.
Kind regards,
GoGroopie
“Have purchased a couple of items over 1 month ago. Advised up to ten days for delivery. Still waiting for goods to arrive. Have contacted Go Groopie with no response from them - they did say that they were experiencing unparrelled amount of queries - no wonder with this lack of service - guess what though, the payment was very quickly taken out of my bank account. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE.”
Hello,
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered some thermal underwear this morning price £8.99 Go Groupie voucher sent was for £24.99 Checked with my bank and they have taken 2 X £8.99 out of my account! I have cancelled the order and hopefully monies will be credited back to my account. seems like this company don't know hat they are doing or scamming people!?”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Thanks Gogroopie for taking my money and NOT sending me any goods. Thanks Gogroopie for ignoring all the mails I've sent asking for either the product or a refund. I'm now nearly £30 out of pocket. You took my money and sent me nothing and you've ignored my request for a refund. I can't be the only one out of pocket due to this Company. There's a word for what you've done...now let me think !”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“hi iam still waiting on my order from the 8 jan and as u have been paid for it i was wondring where it has gone from m shannon 50 ballindean road dd4 8nt”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered an adult male jacket size large. It's tiny . I'm not sure in what world it qualifies as a large. At best it's extra small. It was a very long time coming , not quick by any means. Thoroughly disappointed with go groupie. The voucher was with fab shopper. I would not recommend either of these web sites the product was poor quality I feel well and truly scammed !!!”
“I have bought a few things from Gogroopie over the past year and there have been a few problems but they've always managed to get it sorted.
Would recommend!”
“Ordered as a gift for Christmas on 15 December, as had Christmas delivery stamped on it. Guess what, still waiting!!! Emailed the company 3 times & all I keep getting is that they have a backlog & I will receive within 5 to 7 days, but each time it keeps passing & no ring ????. Losing patience. Funds shouldn't be taken until despatched.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Go groopie is the worse company ever! I won't recommend this company to anyone It's a ripp off, i have purchased a Mac book with them, trying to contact them since last week, cause i can't redeem my voucher nobody gave me any answer, And if you want to call them guess what there isn't any telephone number i want my money back”
Hello,
A member of our team has emailed you instructions on how to redeem your voucher.
Please check your emails and go ahead and redeem your voucher.
Kind regards,
GoGroopie
“Bought 2 x tablets in October, delivered 1st December just in a plastic bag. Screen on one of them cracked right across. Sent it back signed for delivery which they (J & Y Shop) received on 2nd December. Many, many emails later they finally agreed in January they had received it and it worked fine! What about the cracked screen? Then they said oh yes, we'll process a refund. No refund received. Many more emails and they said they had told GoGroopie to refund me. Emailed GoGroopie several times, eventually they said they were waiting for the merchant to tell them to issue a refund. I copied (again) J&Y's refund email to GoGroopie. No response from any of them again. THIS COMPANY IS A COMPLETE AND UTTER SCAM.
If you're reading this, Go Groopie or J&Y, you owe me £29.99 + £9.99 carriage + £3.49 return postage. Why not just pay me?????? You admit the item was faulty.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
