“I purchased two vouchers with Go Groopie in November for Christmas presents. Nothing arrived, the companies concerned refused to respond to emails and so did Go Groopie. One product eventually arrived in January, and having been promised a refund for the other on 20th January I am still waiting for my money back.
I wouldn't touch this company again with a bargepole. I'm sticking to Wowcher from now on as I've never had any problems with them!”
“I ordered a pair of leggings four days ago. The order processed twice so I contacted go groupie to obtain a refund for the second unwanted order. So far I have heard nothing. I have emailed again to ask for my refund be back in my account tonight. Avoid this company like the plague !!”
Hello,
A member of our team has responded to your email and has dealt with your query. They have cancelled your voucher and issued your refund.
Please check your emails and please do not hesitate to contact our customer support team.
Kind regards,
GoGroopie
“Do not touch this company. vouchers dont work. Purchased two start of Dec 2014 asked for refund the following day. Still waiting even after confirmation email sent to me 6th January 2015. Called them today and was told 'oh yes they are a little overdue will process today'
There are so many other comapanies offering same deals use one of them.”
Hello,
So sorry for the delay of your refunds, we see that your refunds were paid on the 11th Feb. Please check your account.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“I found selecting and ordering the item very easy to do, but I have yet to receive my item and have trusted my credit card details to this format for the first time, however I did feel safe in doing so. I will add more when I receive my items, otherwise I would still recommend the service to a friend.”
“Nice and easy transaction, delivery process needs improvement as i will like to be able to track my on-coming delivery as i'm constantly at work, i will like to have tracking details or something so i can make arrangements.
Great service non-the-less.”
“Getting the voucher wasn't a problem and I was lucky enough to be able to reach Gogroopie on the phone although finding a contact number was difficult. There was a considerable delay in responding to my emails, they blamed a Christmas backlog.
My issue is with Zip Gadgets, I made my order on the 27th of Nov, its now the 10th of Feb and still no product. Their phone just rings out, there is no answer machine and the only replied to me once and this was when chased by Gogroopie. Today I've requested a refund, both from Gogroopie and Zip Gadgets, will it arrive hassle free?, I hope so because what was meant to be an easy experience has been draining and grim.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and has issued your refund. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I received the ring and my daughter was very pleased about it. It's a beautiful ring, we've received lots of great comments about it. Great service too. Sensational product and deal.”
“These guys are total con-artists & this is a total scam. Ordered goods in 2nd week of January and still not received anything. There is no way to contact them apart from sending e-mails which they DO NOT reply to. The products may look good at great prices - But do be aware that it is too good to be true and you are just parting with money that you will never see again and you don't get your product!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I sent for the keyring rain coats inearly december and have sent emails and complained to complaintes about not getting them the voucher was never turned on for me to click on to it Iv had enough its about time something was done about us not getting our items or getting our money back right enough the merchents we buy of may need to keep the money or might go bankrupt”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher code/s, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I bought a new duvet set a couple of weeks ago and it arrived over the weekend, i must say im impressed with the quality of it, highly recommend it to anyone especially at that price you just can't go wrong”
“I ordered 2 tablets for my girls and they arrived in 3 days. I must say that I was apprehensive after reading the reviews here but decided to go ahead as they were at a great price and am very happy with them.”
“I have had 2 really bad experiences with buying jewellery from GoGroopie. The second occasion (order no 3530677949) supposedly cultured pearl necklace and earrings. As an owner of a lot of pearls I am extremely doubtful they are genuine cultured pearls but was prepared to keep them. One of the earrings was damaged on arrival, however and though I have e-mailed twice but never had a response. I was willing to write one issue off as a single bad experience but will now never use G.roopie again”
“Ordered Gillette fusion razor blades December still not received despite numerous emails. Please don't touch this site with a barge pole. No replies and yes money taken.
We live and learn!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you could please email our customer support team and quote your voucher code and please confirm if you have redeemed your voucher and paid the postage cost for a member of our team to assist you.
Many thanks,
GoGroopie
“Complete waste of time, Ordered a mens watch , it arrived smashed tried to contact Gogroopie but did not get any response from them don't bother wasting your money”
“Voucher cannot be redeemed - does not reduce the price of leggings and they try to charge a higher postage than advertised. Do not reply to e- mails - very poor - I have raised a dispute with paypal”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Purchased a voucher in January to buy a gift for a friend's birthday which never worked, emailed customer service and the merchant numerous time without any replies. Emailed again asking for refund as friend's birthday has now passed, finally got a reply saying merchant will reset voucher code but gogroopie are waiting confirmation of this and will be in touch shortly to let me know, replied asking for refund as voucher no good to me, wish I had seen these reviews before purchasing voucher, very poor customer service, no communication and long delays even if you do manage to get a reply!!! Money taken from account in January and still no goods!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
