“The body of the keyring torches are only plastic (the one I already have which is now broken is metal) and feels very flimsy and looks cheap and nasty. Good strong/bright LED light though and this is the redeeming feature. One of the 2 torches was faulty but this is being replaced. I would not pay the full price for this product and overall have very mixed feelings about it. Not one of your best Go Groupie.”
“I have one problem though. I ordered a key ring finder in October and it never arrived. I rang the company but they never returned my calls. I wrote to GoGroupie to help me sort it out seeing I had paid for the article, but never received a reply. I am still waiting for the refund, can you help please?”
Hello,
So sorry to hear that you have not received this order and now would like a refund. A member of our team has emailed you to let you know that your order has been cancelled and your refund has been issued.
Our sincere apologies for the inconvenience this has caused.
Kind regards,
GoGroopie
“Awful awful awful company. I ordered a draining board. Never arrived. Emailed, they said I would get refund, lost count how many times they have said this. Last email I was told that the manger was sorting it out. Well that was Nov/Dec and never got my refund. Please please please don't waste your momey on this awful company!!!!!!!!!”
“Bought a thermal snood last week for only £4.99, what a bargain! It arrived a couple of days ago and making full use of it already, great purchase quick delivery”
Hello,
We are very pleased to hear that you enjoyed your holiday and enjoyed your stay at the Hotel.
We do hope you continue to purchase more of our great deals =)
Many thanks,
GoGroopie
“Purchased a selfie stick last week and had some problem redeeming but the support team made sure I could complete my order
Overall very happy with my experience and would recommend to others”
Hello,
Thank you for leaving your great feedback. Happy to be able to assist you.
We hope you continue to purchase more of our great deals!
Many thanks,
GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. We hope you continue to purchase our great deals. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“I'm still waiting for a refund from October they said I had to wait 28 days- I'm afraid to say it falls well below the standard of customer service I expect. I have sent several emails , heard from them twice but still waiting. I will not be giving up. Quite shocking really. Would I recommend- probably not. Only buy unless you really want the product.”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“I have used Go Groopie four times now and I am delighted with the huge savings on quality products , I saved a bundle over Christmas and have just purchased a digital video recorder for the car it's perfect .
I have recommended Go Groopie to my Friends and Family”
Hello,
Thank you for leaving great feedback! We are very pleased to hear this and hope you continue to purchase more deals from GoGroopie.
Many thank,
GoGroopie
“Ordered a Burberry scarf on 10th, November as a Christmas present. It didn't arrive until after Christmas and then it was a different scarf altogether. Had absolutely no joy from the supplier - managed to get someone to answer the phone only once and they were rude and unhelpful! Things did improve slightly when I contacted Groupon - I was told to send it back for a refund but no offer of payment of postage. I had to ask! Sent it back a week ago - still no refund.
Extremely disappointed.”
“Been waiting for someone to get in contact with myself and I've been waiting since 2-12-2014 so the item I purchased I make it a loss and wouldn't order again from this site.”
Hello,
A member of our team has responded to your emails. Sorry to hear that you have not received your order, the merchant has been contacted and has been asked to contact you directly to give you an update of your order.
Kind regards,
GoGroopie
“I ordered 2 hoppers mid November and still have not received them despite having emailed Gogpoopie about 4 times.
Absolutely lousy service and would certainly not advise people to buy from them”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Couldn't give any stars Do not use avoid at all cost ordered toilet rolls 2 months ago e mailed after a long while recieved e mail refusing refund but offered credit as a good will gesture so them ask for the original order to be sent and guess what as like many of you still no delivery”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“AVOID. AVOID. AVOID...did not receive my voucher, code was wrong apparently. I emailed several times with no reply, so I took out a dispute against them with PayPal. I received an email from GoGroopie the same day saying that as the dispute was in place the order would be "on hold" and therefore I needed to cancel the dispute, which I foolishly did ???? and guess what????? Have heard nothing from GoGroopie since....”
“Ordered an item last September 2014 for my daughter's Christmas present and paid for the item and up to now no product delivered and no refund made. Don't make the same mistake that I did, they will just steal money from you. It's a hoax, don't be fooled by their offers its the way they steal money from you.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Hopeless customer relations. I ordered a head torch in December, not delivered yet, paid for it and postage separately by credit card. The 'merchant' hasn't,t replied to my emails, emailed Gogroopie who said I would be contacted directly......NO EMAIL! Sent another and no rep,y again.
AVOID this company.”
Hello,
So sorry to hear that you have not received your order, a member of our team has contacted the merchant again and asked them to contact you directly with an update of your order.
Kind regards,
Go Groopie
“I purchased a coupon a few days ago for 16 oral b floss action toothbrush heads. Voucher code is 2726340939. Order number is 3530703215. When I went to redeem the voucher the link on go groopie is coming up for elle and be where there are no toothbrush heads. What should I do?”
