Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Regrettably I have yet to receive my item which I bought and paid for on 16 April. I was assured it would arrive within 21 days, however 23 days later still no sign of my purchase.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi Susan,
Sorry to hear that you haven't received your item yet, if you contact support@gogroopie.com, then you should get a solution to your problem very quickly.
Many thanks,
GoGroopie customer support
“I have problems receiving a voucher . 7744138085......sec nr.554CEAB9441BO.......order nr....3530793446...I have tried since last night at 6.30 and several hours to day... please can you help ?”
Hi Angie,
I'm sorry to hear that you're having difficulty receiving your voucher. If you've contacted support@gogroopie.com with your problem, then a member of our team will get back to you very shortly with a solution.
Many thanks,
GoGroopie customer support
“Gogrooopie has loads of choice - not always at the best prices though. When p and p is added on, the offers could sometimes be bought elsewhere cheaper. The offers we have bought though have been real value for money and very rarely have we had something we're not too happy with - but that's not gogroopie's fault - usually the supplier. The variety of holidays and breaks is awesome and there are some real bargains to be had.
Overall, we would DEFINITELY recommend gogroopie!!”
“Thought I'd have at least some problems because every time I've used one of these sites in the past, they've always been quite complicated to order from, but no problems this time. They seem to have a new layout and it's really clear and easy to understand”
“Gogroopie did eventually refund money in to my account thanks for that .But I now have a voucher which I had totally forgotten until today and it expires tomorrow my problem is I have voucher details but do not know how to redeem it old lady it us lol please help ????”
Hi Megan,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I order the 6 pack of sports bras at the end of March, I then emailed you on Saturday 2nd to ask where was my delivery not even an answer, but the money was taken from my pay pal account on the 30th March. Please get in touch.”
Hi Hazel,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ordered and paid for a white embroidered peplum top on 20th April 2015. The top has not arrived and I have had no contact to explain why or where the said top is.”
Hi Celia,
We are sorry that you have not yet received the item. Please be advised that the estimated delivery time stated on the voucher has not yet lapsed.
A member of our customer care team will contact you shortly to advise.
Kind regards
Gogroopie
“Did not receive my order, brought a voucher for go groopie to use at mind motivations uk and have not received my order, cannot seem to get through to mind motivations and have tried ringing go groopie on numerous accounts to be constantly put on hold and no one actually answer the phone, emailed go groopie as was told I would be fully refunded between 10-14 days, still waiting for this up to three weeks later, I initially placed my order at the start of march, the most appalling service I have ever come across.”
Hi Beth,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“Purchased a voucher through go groopie for Zipgadgets back in February can't get hold of either site even though they have taken my money. Very dissatisfied.”
Hi Lucy,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
