“I've been with go groupie for over two years now , was very happy with the vouchers , until I got a voucher for trainers , the voucher didnt go through a few times ,contacted ,gave me a quick redeem , but the item arrived faulty and missing buttons , wanted a replacement have contacted the site and the merchant a few times and still no reply , it is probably the merchants fault but would have appreciated a quick response atleast ...”
Hi Samanthi,
We are sorry that you have received a faulty item.
A member of our customer support team is looking into your enquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Please be careful using this company not illegal but very dodgy ,you are not buying what you see only voucher if not redeemed in time will not refund But if you fight the through PayPal you will most likely get your money bacack
Very bad Company Do Not Deal With”
“I have three orders outstanding from GoGroopie dating back to October 2014 to May (which will expire soon and nobody is bothered). I have emailed them at least 20 times regarding these and nobody will reply to me with a solution. I've had two replies with another code (for the recent deal) and none of them work. They also ignore my emails when I ask for a refund!!!! DO NOT USE THEM!!!”
Hi Hayley,
We are very sorry that you are experiencing difficulty redeeming and issues with outstanding orders.
A member of our customer support team in looking into your enquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“bought some razor blades (fusion) on the 4th January still not received them total waste of space trying to get in contact a fooking joke robbed me of my money stay well clear”
Hi Mick,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Seems to be the same old story across the board, I ordered goods over a month ago now tried to get in touch with groopie but not even a reply from them seem everyone is right it is a scam. Trading standards will be my first port of call first thing tomorrow morning then I am going to announce this wonderful companies behaviour all over Twitter and facebook. No more customers for this company if I can help it.”
Hi Linda,
We are very sorry to hear that you have not received your item. Unfortunately we are unable to locate any previous emails from this address.
We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“AVOID AVOID THIS COMPANY IS A COMPLETE SCAM AND FRAUDLANT COMPANY.
THEY TAKE YOUR MONEY AND THEN TRYING TO CONTACT THEM IS A COMPLETE NIGHTMARE.
THEY DONT REPLY TO EMAILS AND TRYING TO RING THEM DONT BOTHER YOUR ON HOLD FOREVER.
ONLY LEFT 1 STAR AS CANT LEAVE ANY LOWER”
Hi David,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Please do not use these con artists!
I have ordered 6 items October last year, not received one item I spent £90 and have had £10 refunded!
They have asked my wife to send item numbers, which she has and they also asked for written details, which she has.
They then asked for the same again, which she has.
Nothing refunded.
Next step........Trading Standards they are fully aware of this lot, my case is ongoing.”
Hi John,
We are very sorry to hear that you have not had a pleasant experience with us.
Please be advised that the 3 refunds were paid.
We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Keep clear, these people are con merchants. I ordered a voucher for razor blades back in February. Despite chasing no sign of the goods, the merchant do not even acknowledge my emails. I reported to Go Groopie who equally cannot get a response from the merchant but will not refund my money until they get a reply. It seems to me Go Groopie are wide open for fraudulent traders to do as they like.”
Hi Peter,
We are sorry to hear of your negative experience with us.
Please be advised that you refund was paid.
A member of our Customer Care team will contact you shortly with confirmation and to assist you further.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered goods end of March. Wrote a letter to cancel and repuest a refund within the 14 day cooling off perod and followed up with Go Groopie cancelation form when I had access to a PC. To date I have had no contact or response from the company and no refund. Its the first time I have used this company and last”
Hi Karen,
We are very sorry that you have not received a response as we are unable to locate any emails from this address.
A member of our Customer Care team has been notified and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered a mattress topper didn't know how to track it so got in touch with company, they responded quickly told me that it was being processed and how to track it.
Also ordered a ring arrived well before expected.”
“I ordered some bedding in feb it still hasent arrived it was bedding and curtains to match I have sent about 5 messages to you I am very disappointed that I am being ignored I am 66 and cant afford to lose this money my voucher code is 1091542081 mrs Pauline smith 01253428541”
Hi Pauline,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Yvonne,
We are sorry that you have experienced difficulty opening your vouchers.
A member of our Customer Care team has been notified and will contact you shortly to assist with redeeming.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered men's thermal leggings which never arrived. Emailed - no reply, phoned - endlessly on hold. Thank goodness I paid via PayPal, opened a dispute and got my money back.”
Hi Virginia,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Disgusting trading. Shouldn't be allowed. Only time before they are outed on TV!! I bought a voucher and was sent link to use it. When I tried, it sent me to same page that I paid for it on in first place and tried to charge me again plus extra for postage. Absolutely disgraceful. How do they sleep at night!!! Contacted them...oh and what a surprise... no answer!!”
Hi Anne,
We are sorry that you have experienced difficulty redeeming your voucher.
Our Customer Care team has since been in contact and your voucher has been successfully redeemed.
Kind regards
Gogroopie
