“Ordered a bag in December 2014,have sent emails to them with not much response still waiting for my money,will never ever use them again absolutely discussting firm.sheila”
Hi Sheila,
We are very sorry to hear that you have had an unpleasant experience with us.
Please be advised that your refund was paid.
A member of our customer care team will contact you shortly with confirmation.
Please check your inbox for our correspondence shortly.
Kind regards
Gogroopie
“I have to date received two orders, each were straight forward and received
within a few days - the ordering system was most efficient. The items were
an in-car camera and tyre pressure alert caps - both of which were well worth the the cost. With the experience I have so far, I am very pleased.”
“I'm sick of trying to get an answer from gogroopie ref paying postage so I've cancelled my voucher n I want a refund asap got what I wanted elsewhere and it'll be here tomorrow so REFUND PLEASE ASAP”
Hi Gillian,
Unfortunately we are unable to locate any previous emails from this address.
A member of our customer care team will contact you shortly to confirm cancellation of your voucher.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Having tried to purchase aftershave more than two months ago I am still waiting for either delivery of the goods or refund of my money.
I have contacted Go Groopie on several occasions without any recourse to my problem. The only response I received from them was when I abruptly e-mailed them to indicate that they were thieves who had stolen my money. However even this has not resulted in any form of redress.
No matter how often you e-mail them through their 'complaints/feedback' link you will not receive a response. I know as I have-mailed them at least 5 times and still waiting for a response.
I will NEVER use these crooks and shysters ever again.”
Hi Milroy,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Go Groupie is great for a bargain. I love to shop on this website as I get daily emails from them. I would recommend to everyone. I have never had any problems with anything I have purchased from the site.”
“i have paid for an item from g goopy several months ago and as yet have not received my goods when i wrote to customer service and told them about the situation i received an email stating that they had contacted the manufacturer and that i should be hearing from them shortly that was two weeks ago and as yet no one has contacted me nor have i received my money or credit back, My question now is what can i do in order to redress this situation.apart from legal action any suggestion?
This is absolutely shocking and surly this is not legal for these companies to hold my hard earned cash and possible earning interest on thousands of customers cash.
What recourse do i have to deal with this?
sincerely w,wilson”
Hi Woodrow,
We are very sorry to hear that you did not receive the item.
The voucher was cancelled and a refund has been paid.
A member of our customer care team will contact you shortly with further confirmation.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“You have some good deals the problem is your delivery waiting times are far too long. Normal delivery time you say is 2-4 weeks, but usually it takes 4 weeks before a delivery. Also i have cancelled a order and i am still waiting for my refund again you say it can take 2 weeks, but it does not take 2 weeks to take the money from me when i buy something. So refunds and delivery times should be much quicker.”
“Ordered voucher from go groupie middle Jan 15, never received item , have e mailed them on various occasions, my last e mail a few days ago, I told them I was taking the matter further, today 3 1/2 months later I have received e mail to say they have credited my groopie account, not good enough I wanted my money refunded back to my card , I shall spend my credits but will think twice about buying again, customer service very poor.”
Hi Yvonne,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Diane,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Margaret,
We are very sorry to hear that you are still waiting on the delivery of the item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“The last two items I have ordered have not turned up even though I placed my order we within the allotted time scale. That's a success rate of 2/3. Very disappointing. Mary Wells.”
Hi Mary,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“My voucher code for chimps headphones not working and your form keeps saying complete all fields despite having done so. Can someone help soonest cause this is annoying, you are quick to get money but very difficult to get when there are queries to handle. Why are you so inaccessible? Improve otherwise the offers are a high price to pay if you have to spend time and money following up or trying to get product. Fed up!!”
Hi Mildred,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
