“I put in an order in early December 2014, then decided to cancel it as the postage costs more than the item. I e-mailed the customer service, it took a long time for a response from them. The last two emails from them was that the refund was on it's way. It is a small sum of money, I have not as yet received it. This company has no ethics, they either ignored your email or lied about refund on its way. Please do not buy things from this company, I will never use them again”
Hi there,
We are sorry to hear you are still waiting for your refund. Please check your inbox as our customer support team have contacted you regarding your cancellation.
Thank you,
Go Groopie
“DO NOT USE THIS COMPANY!!!!!
Bought a product at the beginning of January, it was unavailable so within minutes I emailed asking for my voucher to be cancelled and my money refunded....I'm still waiting!!
It either takes ages to get a response or there's no response at all. And no response from the apparent Director of the company either!!
Absolutely shocking”
Hi Nicki,
We are very sorry to hear you are still waiting for your refund. We have been advised that your refund has now been paid and a confirmation email has been sent to you.
Please accept our sincere apologies for the delay and inconvenience this may have caused you.
Kind regards,
Go Groopie
Hi Vivika,
We are sorry to hear you have not received your order. We are currently experiencing a backlog and are doing our best to respond as soon as possible. Please check your emails in regards to your order and respond so our customer support team are able to provide you with further assistance.
Kind regards,
Go Groopie
“When products don't arrive or there is a problem, there is very little done abpout it to help rectify the issue or to try and get your money back. I will not be using them again.”
Hi Paramjit,
We are very sorry to hear you have not received your order. Our customer support team have been aware of this and your enquiry is being dealt with. Please check your inbox for our response.
Kind regards,
Go Groopie
“Ordered perfume on 01.12.2014, money taken from bank straight away but no perfume. I have chased this up with go groopie and supplier pink style with no action, at least 25 times. Would never order from them again and would recommend never using them. Customer service is appalling. Can only contact them by email, no tel number. They never reply. I wonder how many other customer have been conned too?”
Hi Jordan,
We are very sorry to hear you are still waiting for your order.
Your enquiry has been passed to our customer support team and you should receive a response shortly.
We would like to thank you for your patience and hope to resolve this as soon as possible.
Kind regards,
Go Groopie
Hi Dave,
We are currently experiencing a backlog and are doing our best to respond to your email as soon as possible. However, we are very sorry to hear that you have not received your order.
Your enquiry has been notified to our customer support team and they'll be in touch with you shortly.
Kind regards,
Go Groopie
Hi Margaret,
We are very sorry to hear you have not received your complete order. We will make this aware to our customer support team and they'll be in touch with you shortly with further assistance so they are able to resolve this as soon as possible.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“Very disappointing, Out of 6 items that I have sent for, 1 arrived quickly,1 arrived after 10 days and was broken, and the rest have yet to arrive! . Have emailed the company re the broken item but have had no response.”
Hi Lisa,
We are very sorry to hear that you have not received your orders and have also received a faulty item. Our customer support team have emailed you with our returns procedure, and also regarding your missing items. Please check your inbox.
Kind regards,
Go Groopie
“I have contacted customer service twice, in order to inform them of an order sent to me that was wrong, cheap product and completely different than what I ordered. I ma waiting for a reply for the last two weeks!”
Hi Michelle,
We are very sorry to hear that you have received the wrong item. Our customer support team have been in contact with you with further assistance.
We hope to resolve this as soon as possible. Thank you for baring with us.
Kind regards,
Go Groopie
“bought a few things from Gogroopie over past few months and my favourite purchase has to be the cheap sofa bed!
Not had a problem with them will recommend to my friends and family.
Yvonne”
“Third rate company!!! . I would not recommend this company to anyone ,unless you are happy not to have your items delivered.Just a scam company that are only too happy to take the money and run.You won`t be able to contact them or the company who are supplying your order.Will have to contact PayPal to recover my loses. 99% of reviewers can`t be wrong ,just wish I had read them first.”
Hi there,
We are very sorry to hear you have not received your order. We have raised this to our customer support team and they will be in touch with you shortly regarding the whereabouts of your item.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“Try getting hold of them when you need to, there is a number to call bur it's a dead line. I should not think they will put this in for anyone to see, I'm 81 and not computer active, like most of you out there, if you have the same problem please let me know,”
Hi David,
Our phone lines are open Mon-Fri, from 10am-4pm. We are very sorry to hear you are having trouble with your purchase.
We will inform our customer support team and they'll be in contact with you shortly regarding your recent purchase.
Kind regards,
Go Groopie
“I wanted to get something special for my mum this year and I saw that gogroopie were doing a chocolate hamper. I wasn't expecting anything as good as thorntons, but when it arrived I was over the moon with how it looked - a really classy hamper. Just hope it tastes as nice as it looks!”
“It seems I am another victim of this company. I ordered and paid for an item in November and they have had my money since then and I have received nothing. I emailed them several times with a couple of replays saying they would look into it and then no reply from the last few emails I have sent. Does anyone know what I can do now ?”
Hi Wendy,
We are very sorry to hear you have not received your order. Our customer support team are now dealing with your enquiry and you should hear from them shortly.
We hope to resolve this as soon as possible.
Kind regards,
Go Groopie
