“Fantastic jacket, the size is spot on and it looks very expensive worn on the hubby :) received in good time and very good value. Very happy thank you.”
“Love my jeans, absolutely love them. So comfortable, so smart. Just hope they will be on again soon. Just one thing, would like then to come in a shorter leg too as ha to cut off 3". But really pleased, If shorter length was available would be perfection. Well done”
“I posted my comment 2 days ago. This was written as a result of 5 unanswered e-mails. I have now received an apology from Go Groupie and a promise that the monies I spent will be refunded in the next week.
Although the response time was poor ( employ more staff to answer queries OR employ the staff to improve deliveries) it is refreshing to know that a response has arrived and a satisfactory conclusion to my matter looks like happening.
As a point of reference I always use Barclaycard for such purchases, finding their isurance guarantee a very useful safety net.”
“I have ordered quite a lot from Go-Groopie and on the whole it has been fun, sometimes it has been a little mind boggling but all the same I enjoyed the whole experience and I will keep shopping from you. Thinking about it I'm awaiting for a couple items to be delivered.”
Hello,
So sorry to hear that you have still not received your order, a member of our team has contacted the merchant and asked them to contact you directly with an update of your order.
Please do not hesitate to contact our team.
Kind regards,
GoGroopie
“Still have not received an item I ordered in January.
I have emailed the company who told me I am not the first person who has not received my goods. Even though they can clearly see I have paid for the item, they can't send it out until Gogroopie confirms the order or they don't get paid! My name is not even on the list of customers from Gogroopie. I have emailed them several days ago with the invoice and email,from the company but have not had a reply to date.........I wouldntbusenthis site again.”
Hello,
Sorry but we do not see any emails from you under this email address or any orders placed. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header & please quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have never dealt with so unprofessional company. My order has been placed in November, postage paid, but I have never received the item. I have been promised to receive a refund in January and I hasn't received anything. Additionally I have been informed that the postage cost won't be refund by GoGroopie. I have a question to GoGroopie: why you are not fair to your customers?”
Hello,
We are very sorry to hear this, your refund was passed on and has now been paid on the 04/03/15. Please check your paypal account.
Our sincere apologies for the delay and for all the inconvenience this has caused.
Kind regards,
GoGroopie
“Every email that comes through makes me want to buy - so many products, and such diversity. Had a few of them and always ended up a happy customer! Thanks gogroopie”
“Totally unprofessional no reply to emails seeing earlier review stating they where sorry and had a backlog tells you everything a backlog of complaints says everything they need to pull their finger out if they want to carry on trading or cease to trade as before long I believe they will look at reviews on trust pilot 89% are saying don't touch them be warned etc etc
I rest my case”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered 4 items in 2 deliveries via Go Groopie. One item in the first delivery was faulty. The second delivery took 2 months to arrive, and even then the wrong items were sent.
Customer service took a further 2 weeks to respond, then only by telling me to contact the merchant directly (which I had already done, still waiting for a reply from them).
Terrible customer service, won't be using them again.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“GoGroopie has always provided me with a super shopping experience. If a hitch occurs, I never worry because I'm confident that when I drop them an email or telephone about it the Customer Service Team are straight on the ball to sort things out. I highly recommend anyone doubting whether to use their website to purchase goods at fantastic discounts via their vouchers to just go right ahead, you will not be disappointed. I have made many purchases and I'm yet to be disappointed.”
Hello,
Sorry to hear this, please respond to our email and please confirm that you have redeemed your voucher and paid the postage cost for a member of team to assist you further.
Kind regards,
GoGroopie
“I've made 5 orders with GoGroopies.
One of them was fine and delivered on time.
Three have still not been delivered, although each of them was placed about a month ago.
The fifth order contained incorrect information on how to redeem, therefore I had to spend time and money (on paid calls to a wrong phone number quoted in the GoGroopie voucher) to sort the issue and get my voucher re-deemed.
Clearly, GoGroopie has to put in a lot of efforts to make their services at least somewhat acceptable.”
“So far service has been good, apart from deliveries. I would appreciate being contacted first via text to have some warning as to when to expect a parcel. Also an hr or two before arrival a text would be gratefully received. I have no-one or nowhere to leave parcels, I am busy & out quite a lot, with work, training, socialising etc. I did not like the delivery mans attitude.
Thank-you”
“Blender is wonderful! Still just learning how to use it. Made several smoothies. Will try chopping this week hopefully! Well worth it. Thank you. Amanda”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
