“Bought 3 items from gogroopie in the past two months. 2 arrived in good time and were good quality. The third arrived a few days late and had a damaged box, may need to think about changing delivery company for that merchant”
“The first time I've used gogroopie and probably the last as I bought a voucher for the theory test pack the voucher has an invalid code ive have sent numerous emails and also spent two hours of my life I won't get back trying the customer service number and not one reply from the emails great customer service!!!!!! Thanks for nothing im now contacting paypal to arrange a refund .”
Hi Shelley,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Wine hamper is excellent! Much better quality than I expected, and the equivalent of £4 per bottle. Let's hope the same deal is up when I finish this batch!”
“If it looks to good to be true it usually is, in this case it definitely is. Some sellers are kosher, but there are to many who are not and Go Groopie customer service will not help full stop. Don't do it, it really is not worth it.”
Hi James,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ordered some razor blades through this Co. they have not arrived and Gogroopie will not help resolve ( nor re-pay my money) moreover they do not respond to emails and no telephone answering.
I strongly advise not doing business with this organisation. They cannot be trusted. Service is non existent .”
Hi Charles,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Anybody that is thinking of going through this company to purchase items,PLEASE PLEASE PLEASE think twice.I purchased 2 netbooks,they were working fine for a short while,then 1 wouldnt start,and the other had a problem with charging port.I have emailed them and i have rang them numerous times,and they are just not interested,they do not want to know.I have tried to get my money back off paypal and directly through my bank.Next plan,Trading Standards,Ombudsman,Watchdog tv programme,and maybe a national newspaper.”
Hi Paul,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“i have ordered various items from gogoopie & most of the items have been recieved, my only concern is the lack of customer service when things are not sent. in september i ordered a pair of mp3 sunglasses & in november i ordered a pack of fussion razor blades, both items have never turned up. after an initial interest in my problem in december i have heard nothing in regards to this being chased up or having my monry put back into my account. i have sent proof of payment via pictures of e-mail transactions & have never had feedback from customer service, i have ordered some more razor blades, but i'm not holding my breath as when or if they'll turn up. i have continued to use gogoopie for the time being as apart from these items everything else has arrived, but i have to admit i'm losing patience & am losing faith with gogoopie”
Hi Marc,
Thank you for your feedback. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Still owed a refund from this company, emails have gone back and forth since July 2014. Last I heard from them was them advising me to go threw my bank to get a refund. Absolute joke. I would not advise anyone to purchase from this company. There is no customer service at all.”
Hi ,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I've previously ordered with go groupie the last two items I've ordered I haven't received my vouchers I've emailed customer service but it says it will take 5 to 7 days to respond not very happy about this”
Hi Chris,
We are sorry that you have not received your vouchers. These can sometimes go into your spam folder and can be viewed on your Gogroopie account on our website.
A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“I'm not very happy with this,pd for goods along with delivery and still waiting on items,have sent supplier couple of e-mails to which no response...I will think twice about buying from this again...”
Hi Joanne,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi there,
Thank you for your feedback. Please be advised that we will be in touch shortly to assist you with your order. I hope this helps.
Kind regards,
GoGroopie
“Several of the vouchers did not work and had to contact the supplier with mixed response. Also paid twice for a voucher still waiting for an answer to this problem, apart from that the vouchers that worked were satisfactory”
Hi Graham,
Thank you for your review. Please be advised that someone will be in touch with you shortly to assist you further. Please check your inbox and respond accordingly.
Kind regards,
GoGroopie
“I bought a pair of toe alignment socks (Ref 4174) which were faulty , not fit for purpose and returned them on 7/2/13 because I had been sent two left footed socks of different sizes, one small and one large. I was told that one sock must be inside out which it wasn't and that I should stretch the small sock to make it bigger. After a series of email correspondance with a person called Jamie , he agreed to refund me plus postage. Then he sent another email to say I would not be getting a refund. I photographed the socks and have evidence of the offending item together with reciepts of postage of package to Go Groupie.
I wrote to them again on 13th June 2013 and got no response. I have contacted them on other occasions up to the present date 13/3/2015. Its still annoys me being ripped off by your unsavoury practise. I am still waiting for justice.
Sue Harrall”
“A year ago when I first started using gogroopie everything went quite smoothly. About 2 months ago everything started to go pear shaped. I haven't received any of the last items I ordered. It takes gogroopie days to answer my emails which makes me think they are overwhelmed with inquiries about missing items. Are dodgy companies giving each other the word about robbing people through a third party? ( their websites give the impression they are very cheaply built by amateurs- certainly not pro webmasters...) It's all very strange and I will not give up on my fight to get my monies back. It's a question of principles...”
Hi Philip,
We are very sorry to hear that you have not had a pleasant experience with us. We have been advised that a member of our customer support team are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
Go Groopie
Hi Angela,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I Bought an item of them before December as a Christmas present that item didn't arrive until Febuary when I contact them they keep on saying wait few days Then I didn't receive the item for another few weeks then I got fed up and asked them for a refund they said the money will be in my account in the next seven days now is the in another month and a half I haven't received the money every time I phoned them they said it will take 3 to 4 days then another week passes then I don't recieve my money again now it's March n I'm still chasing my money that I paid in December I would never recommend to use this website to buy your stuff as as they r total robbers n thieves on the other Side of the monitor..”
Hi Jan,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
