“Do not have anything to do with this company. They take orders, take your money but you do not get the goods.They ignore the first 20 e-mails then assure you they are looking into it.Requested my money back with no reply. Wonder if this is fraud. See they changed their name from KGB, wonder why?”
Hi Bill,
We are currently experiencing a backlog and our doing our best to respond to your emails as soon as we can. Please be advised that your refund has been paid to you on the 08/03/05 back into the original method of payment.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“I do not know what is the legal way to stop this company from trading and cheating people.
Once your money is taken there is no way you can claim it back ecen if your order is not received. They do not reply tk their emails or phone calls. Absolutly scam”
Hi Ahmed,
We are very sorry to hear you have not received your order. Unfortunately we are currently experiencing a backlog however, we are trying our best to respond to your emails as soon as we can.
Our customer support team have looked through your account and have contacted you regarding your order. Please check your inbox.
Please accept our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“Have waited a month for a order, money taken out of our account, Have sent several emails, with no reply. Do not have anything to do with this company, they take your money and run.”
Hi Chris,
We are currently experiencing a backlog and are doing our best to respond to your emails as soon as we can. However, we are very sorry to hear you have not received your order and our customer support team are currently investigating your enquiry. They will be in touch with you shortly.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“I would like to add to my review about Go-Groopie, who I have phoned about 20 times regarding there so called merchants, i.e. Zip Gadgets, who send broken items with parts missing and do not replace do not answer phone, and do not refund postage. Avatora ( trading as Love Crystal) Goods do not arrive, and refunds are impossible. No phone number. I have been in dispute since October 2014 without any success.”
Hi Stuart,
We are very sorry to hear this and has not yet been resolved. We have informed our customer support team and they have contacted you regarding the following issues you are having.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“I bought a voucher for £10 last October. This voucher could not be redeemed by the company and GoGroopie did not reply to my emails requesting a refund. I set up a dispute on Paypal in November and GoGroopie sent me an email saying that they would refund my £10 but this 'dispute' was blocking it so please could I remove it. The dispute was removed on 3rd December last year and 3 months and several emails later I have still not had my refund. Paypal said that GoGroopie would ask me to remove the dispute as they know Paypal would get the money back but now they have the upper hand and have literally STOLEN my £10. I am reporting them to Trading Standards and Watchdog for this. Judging by the reviews I'm not alone in being ripped off!!”
Hi Pauline,
We are very sorry to hear you have not received your order. Our customer support team are looking into your cancellation and they'll be in touch with you shortly.
Our sincere apologies for the delay and inconvenience this may have caused you.
Kind regards,
Go Groopie
“DON'T DEAL WITH THIS COMPANY. They take your money, appoint merchants that do not deliver the goods, and you can't get your money back. If you do get the goods you are ripped of with carriage charges. I paid £3.99 per item for 4 items £15.96 from a so called reputable merchant, all items arrived in one package with a cost of £2.80, Go-Groopie think that is fare, I ordered may goods through Oct-Dec 2014 and many did not arrive, I am still struggling to get my refunds. I will NEVER NEVER use the again, and suggest that nobody else does. They are a CON company and should not be allowed to trade, I hope they go bust very soon.
Stuart Arnold”
Hi Stuart,
We are very sorry to hear this and has not yet been resolved. We have informed our customer support team and they have contacted you regarding the following issues you are having.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
Posted 10 years ago
Hi Stuart,
We are very sorry to hear this and has not yet been resolved. We have informed our customer support team and they have contacted you regarding the following issues you are having.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“I like many others have had trouble with go groopie i ordered aoutdoor key safe for £17.99 on 26/3/2014 it never arrived also on 2/2/2015 i ordered a electric blanket for£14.00 and guess what they took my money and i received no goods paypal is acting on my behalf, this company is full of sharlatons you cannot get in toch and they ignore my emails. How they are still operating beggars belief, so beware don,t touch them with aten foot barge pole Stephen Perkins avery disgruntled customer.”
Hi Stephen,
We are very sorry to hear you have not received your order. Your enquiry has been passed to our customer support team and they are currently looking through yout
“I personally would advice people to avoid this company at all cost, they deal with crap companies who will never answer a email or telephone also gogroopie are the same have sent endless emails and have never received any
Help from them, ordered two children coats received one now can't get any joy from either companies to why this is once again this OAP I'd out of pocket
DO NOT DEAL WITH THESE is the best advise I can give”
Hi Jackie,
We are very sorry to hear you have not received your order.
Our customer support team are currently looking into your enquiry and this is now being dealt with. Please check your inbox .
We hope to get your item to you as soon as possible.
Kind regards,
Go Groopie
“Cancelled 3 vouches with Go Groopie in December due to additional P&P required which was not stated on the original offer. Now March 6th and countless e-mails later I am still waiting for my 3 refunds. Customer service is extremely inefficient and slow, promising refund which has still not materialised. I would not use them again based on this.”
Hi Helen,
We are very sorry to hear that you are still waiting for your refund. We have been advised by our customer support team that your refund has been paid and a confirmation email has been sent to you. Please check your inbox.
Kind regards,
Go Groopie
“I Also ordered something to which has not arrived,after several e-mails to yourself and the suppliers (with no reply) I wonder what to do next.
Probably contact credit card company to cancel payments.”
Hi Kevin,
We are sorry to hear that you have not received your order. A member of our customer support team are currently looking into your account and will be in contact with you shortly. Please look out for our email.
Kind regards,
Go Groopie
“Very good. Bought this for my daughter whose only means of heating is a small fire in the living room. So these paper bricks will help with the cost of fuel for her”
Hi Jenny,
We are very sorry to hear that you have not yet received your order. We have informed our customer support team regarding your promised refund and have been advised this will be paid for you today. Please check you inbox for our confirmation email.
Kind regards,
Go Groopie
“Ordered a bag in dec,they took money plus postage.have sent emails,have got no where with that.going to now get in touch with trading standards.would tell people to stay clear,totally discussing to take your money and not to get the goods.”
Hi Sheila,
We are very sorry to hear that you have not received your order. Our customer support team are currently looking into your account and will be contacting you shortly regarding your order.
We would advise that you check your inbox.
Kind regards,
Go Groopie
“I placed an order for two vouchers, which were promptly received, however , I am unable to redeem them as the supplier is out of stock!
Three emails ti gogroopie asking for advice as to how. I should proceed, have not been answered!”
Hi Ross,
We are sorry to hear you are unable to redeem your vouchers. This has now been made aware to our customer support team and a member of our team will be in contact with you shortly.
Kind regards,
Go Groopie
“Modern day highwaymen..... take your money and run!
Purchased a voucher for use on Gifthampersbypost, but goods never arrived. No response to emails from either company so had to leave the matter with my credit card company and trading standards.
Hope you get everything you deserve!!!”
“Had an issue where needed a refund done everything my end correctly and on the sane day, customer service and response from them is the poorest I have seen and this is not the first time! Avoid! No response for 3 weeks and still no refund after nearly 5 weeks it's a disgrace!”
Hello,
So sorry for the delay of your refund, we can see that your refund was paid on the 04/03/15.
Please do not hesitate to contact our team if you have any other queries.
Kind regards,
GoGroopie
