“After 2 months of waiting for a non existing hamster or a refund on the 13th January finally got a reply stating go groopie can confirm my refund thinking that was a end to this fiasco only to get my credit card statement today and surprise surprise NO refund what is wrong with you people !!!!”
Hello,
So sorry to hear this and for the delay of your refund. Your refund was paid on the 12/01/15. Please check your account.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“Bought some vouchers that did not work have contacted through email over 3 times now for a refund and no reply this company should not be allowed to trade”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address, please email our customer support team and quote your voucher code for a member of our team to assist you in the matter.
Kind regards,
GoGroopie
“Been waiting since September for a refund had 4 emails saying been passed to a supervisor will be with you in the next few days It's now January and still no refund Trading Standards sort this company out its rubbish rubbish”
“I ordered an item from GoDealMe on 3/1/15 and have left 3 messages enquiring where my order is. I have had no response and no delivery as of today 21/1/15
I wanted this snood to take on holiday with me but it looks unlikely as I leave tomorrow night
Very disappointed and would not recommend this company as they cannot even acknowledge my enquiries.
Take them off your site.”
Hello,
Sorry to hear that you have not received your order, can you please email our customer support team quoting your voucher code and please confirm if you have redeemed your voucher and paid the postage cost for a member of our team to assist you in the matter.
Many thanks,
GoGroopie
“This is the third time I have reviewed this company on this site over the same delivery. I have given gogroupie 7 days between each review. I have received emails to say they will contact the seller each time but I have had no contact or received my order”
Hello,
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has responded to your email, please check your emails and please email our customer support team.
Many thanks,
GoGroopie
Hello,
A member of our team has responded to your email, please check your emails. We can see that you have not yet redeemed your vouchers which is why you have not received your orders. Please go ahead and redeem your vouchers. We have emailed you twice with instructions on how to redeem your vouchers.
Kind regards,
Go Groopie
“Beware would never use this company again ordered items in June and after much chasing only received half the order was promised a refund which has never arrived, they do not respond or reply to emails or letters and to date I have still not received my goods or a refund.
Do not buy from them have friends who have experience similar problems.”
“Please do not buy anything from this website. I have been waiting on my child's iPad cover since early November. I have sent several emails with no response until I raised a PayPal dispute & guess what...I got a response to close my dispute before they could proceed further, however I haven't received any further feedback so I guess I will need to raise a claim again. Terrible customer service!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded and dealt with your query. We see that you have removed your paypal dispute so a member of our team has contacted the merchant to chase up your order.
Kind regards,
GoGroopie
Hello,
Thank you for leaving us your feedback, we really appreciate it and will take it on board. Please do not hesitate to contact our customer support team if there is ever anything we can assist you with.
Many thanks,
Go Groopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and has contacted the merchant and asked them to contact you directly with a valid code. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“this company is a sham. I hav ordered something. My voucher came through but doesnt work. I have repeatedly sent emails to them and received nothing back. I have also asked for a refund as it is stated u can hav a refund within 14 days and still no answer. Will not b using this again. Rediculous. Its not even for a lot of money its the principle”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog.
If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and quote your voucher code/s, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Very disappointing company that cannot be contacted via phone only emails. They take forever to reply back. I bought headphones for my son for xmas I did not receive and have emailed them twice with only one reply that did not help. I wont be buying from here again only from "groupon" and "wowcher" with real people that speak over phone and solve problems. This company if you buy from it and goes wrong you'll be waiting forever for them, which is very annoying.
Mr Sangha”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We had confirmation from the merchant that your order was dispatched and signed for on the 08/12/14 and they provided your tracking code from Royal Mail.
We have forwarded you the email with details sent from the merchant.
Please check your emails.
Kind regards,
GoGroopie
“Rubbish rubbish rubbish. Will never use again and Will warn all friends not to go near this site
Ordered item beginning of Dec and still not received ...
Contacted supplier and gogroopie neither bothered to reply . !!!!!!!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails or orders placed from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Sorry to hear this, unfortunately we do not see any emails from you.
Please email our customer support team and quote your voucher code for a member of our team to assist you in the matter.
Many thanks,
Go Groopie
“Ordered an item from this site got my voucher through and redeemed it the company has taken the money from my account but surprise surprise no item has yet been received and i have sent numerous emails to the company who have not even had the decency to bother replying!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your email, we are currently experiencing a backlog. A member of our customer support team has responded to your email, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“If there was an option for no stars this company would get just that! Awful service & no products ever received! Come on Trading Standards sort it out!”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Won't use again! I ordered from Gogroopie in October and couldn't get my items! I emailed them and they said they would refund my money and I'll still waiting! It's the middle of January!! I've sent umpteen emails since then but have gotten nowhere! Never again!!!”
