“Posted my original complaint about 18 days ago, the net book I ordered 25 November has still not arrived, no response to my emails, unable to contact the merchant, totally hacked off want my money back, this company is a complete joke. Take the money don't provide the goods and don't respond to their customers. If any has a contact number please post on here. GO GROOPIE I WANT A REFUND IS THAT CLEAR ENOUGH FOR YOU”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Am I the only one who has nearly lost the will to live after trying to get hold of gogroopie since October 2014. A completely futile exercise I'm afraid. I bought a voucher for a bluetooth wireless (for Mac products) keyboard on 9th September and sent the code onto www.gifthampersbypost.co.uk but still, midway through January, I have not received or heard anything about my order from either gogroopie or gifthampersbypost despite making several attempts to contact both. Completely unimpressed I'm afraid.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Hi , I bought a voucher off groupie and ordered item on the 1/12/14 on pamper me store and still not received my item. I have e-mailed the company and go groupie but not had any response. Do I need to go through PayPal to get my money back as I don't think I'm going to receive this item. Thanks”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and asked them to contact you directly with an update of your order. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“DO NOT USE THIS COMPANY!!! It is a scam! My last 2 messages have been blatantly ignored! Once they get your money they dont care about the customer, beyond a joke! Stay clear of go groopie! Conartists”
Hello,
Sorry to hear this, the merchant has responded to you regarding your orders.
Please check your emails and contact the merchant directly for assistance.
Kind regards,
Go Groopie
“I ordered the Gillette Fusion Razor replacements on the 27/12/14 they took my money and I'm still waiting. I have sent lots of emails but have heard nothing!! Are you a cowboy company? I'm getting I touch with PayPal now! I wouldn't recommend this site to anyone!!”
Hello,
We can see on our system that you have not yet redeemed your voucher and not yet paid the postage costs which is why you have not received your order. Please go ahead and redeem your voucher before the expiry date.
Kind regards, Go Groopie
Hello,
Thank you for leaving your great feedback, we really appreciate your feedback.
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“I purchased car wind screen covers on the 25th November last year and have not received the item yet tried ti call but the number does not exist they are quick enough to take my money im still waiting for it to arrive”
Hello,
so sorry to hear that you have not received your orders, please email our customer support team and quote your voucher code and please confirm that you have redeemed your voucher and paid the postage cost for a member of our team to assist you.
Kind regards, GoGroopie
“I ordered 2 x Leighton Denny Nail Vanity Cases using Voucher Code provided from Pamper Me Store on 4th December & haven't received the items. I have emailed merchant twice (17th & 20th December) then on a different email address this wk but had no response. Also emailed gogroopie & no response, not even a standard automated reply which you would expect from a professional organisation. Extremely poor. NEVER BUY VIA THIS SITE.”
Hello,
So sorry to hear that you have not received your orders. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and has contacted the merchant and have asked them to contact you directly with an update of your orders. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Hi, i have been advised by snapfish to get in touch with yourselves about my voucher codes that i purchased from go groopie that are saying invalid code, initially go groopie told me to get in touch with snapfish i did do that with numerous messages back and forth, noe they tell me to deal with go groopie, i have tried to call you on numerous occasions! I would appreciate some sort of response and a solution to my problem or i will take the matter further”
“Have complained and complained about the non arrival of my Fusion compatible replacement razor blades I was told that GoGroopie were going to get in touch with the merchant ( Pamper Me ) to tell them to get in touch with me regarding my order , I would like to say that this has made a difference but sadly GoGroopie have done nothing, I would like to ask have GoGroopie actually paid Pamper Me ? maybe this is the problem !”
Hello,
Sorry to hear that you have not received your order. A member of our customer support team did contact the merchant to give you an update on your order and have contacted them again on your behalf.
Please check your emails.
Kind regards,
Go Groopie
“I ordered 2 tablets in November. I received two voucher codes and two payments were taken from my account but only one tablet arrived and the quality of the tablet is appalling. It was sent in a brown envelope with no return address so I have been trying to email Gogroopie to get a refund on both products. They don't answer emails or phone calls so I am taking them to a small claims court. This company should be closed down, they are DREADFUL.”
Hello,
We're sorry that your experience using our service was unsatisfactory.A member of our customer support team has dealt with your query and have provided you with the information which you need and the steps you need to take to return the item to the merchant for a replacement or a refund. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Seem to be suffering similar problems to a lot of other customers. Have emailed gogroopie and gifthampersbypost a number of times over the past ten days but have received no reply from either party. I bought a car diagnostic tester as a Christmas present, all monies have been paid including postage but my order status still states "pending". I am feeling very frustrated and beginning to think I will not get my order or my money back.
Anne Wilson”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher codes, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Hi, i heard back from the merchant that u had advised me of, now snapfish are telling me this problem needs to be managed by go groopie, as u can imagine i am becoming increasingly frustrated,”
“I have placed an order on 22nd November and paid the postage, but has never received the item. I have contacted GoGroopie numerous time but has never received any reply. I would like to refund but it's not possible with a company which never answer on e-mails. I feel they don't care about customers. They just take money and don't send you items.”
Hello,
Sorry to hear this, but unfortunately we do not see any emails under this email address. If you could please contact our customer support team and please quote your voucher code that you wish to cancel then a member of our team will deal with your query.
Kind regards, GoGroopie
“I have tried to contact this company on numerous occasions , they are even too ignorant to bother answering my many emails. They say, quote we are very busy at the moment, your enquiry is important to us, we will answer it within 5 to 7 days, it is now over 24 days since my initial message, what utter rubbish. I read that a lady has not had an answer for over a year.
They took my money quick enough, they do not have a telephone land line , only an expensive mobile, I suppose this should have set alarm bells ringing. I am writing to have this company, if this is what it is called, removed from trading.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have assisted you in the matter. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“THIS COMPANY IS A COMPLETE RIP OFF. DO NOT TRUST THEM!!!!!!!! THEY JUST TAKE YOUR MONEY AND NOTHING!!! THEY SHOULD BE BANNED. I HAVE EMAILED THEIR CUSTOMER SERVICE LIKE A WEEK AGO AND HAVE NO REPLY. PURCHASED A VOUCHER AND WHEN I TRIED TO USE IT IT SAID THAT THE VOUCHER IS EITHER EXPIRED OR IT HAS USED UP ITS LIMIT. A COMPLETE WASTE, I WANT MY MONEY BACK AND THEY ARE NOT EVEN BOTHERED TO REPLY AND EXPLAIN. POOR POOR POOR”
Hello,
We're sorry to hear this and sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I posted a review on here a week ago ,to be told you would get the supplier to contact me about non delivery of goods but still no contact from supplier”
Hello,
Sorry to hear that you still haven't heard back from the merchant. A member of our team will immediately contact them again for you and get them to respond as soon as possible. Unfortunately we are the voucher provider and this needs to be looked into by the merchant as we do not have access to their orders or delivery information.
We apologize for this delay. This could be due to the volume of calls or emails they are receiving and they will respond as soon as they get this message.
Please keep us updated and if you still don’t hear anything we can offer you a refund.
Kind regards,
Go Groopie
Hello,
Thank you for leaving your feedback, we really appreciate it. We are sorry to hear that our customer services have let you down, unfortunately we are experiencing a backlog due to the extremely busy time of year at Christmas. Please contact our customer support team if you would like any assistance and they will be happy to assist you.
Kind regards,
Go Groopie
