“Bought some ice grips almost 2 weeks ago they didnt turn up last week so emailed their customer service on friday, they got back to me on monday saying they would look into it and they arrived yesterday, customer service were responsive and helpful and got my product so a happy customer :)”
Hello,
Thank you for leaving great feedback! We are very pleased to hear this.
Please do not hesitate to contact us if you have any queries.
Many thanks,
GoGroopie
“Tried to use voucher with zip gadgets can't get a response from them or gogroupie. My item was ordered in November and still nothing. Dont mind calling but its costs to phone but as they wont answer emails going to have to reluctantly call. Very disappointed will think twice before using them again.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Paid for a bak support brace in early January and after a bit of trouble redeeming the voucher the brace came in about 5 days. Fits me very well and seems to be working”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query has cancelled your voucher as requested and issued your refund. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Received voucher but code didn't work. Sent an email, advised to phone them which I did. They took my voucher code and post and packing over the phone but I still have not received my order. very dissappointing.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has contacted the merchant and have asked them to contact you directly with an update of your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using Go Groopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“STILL waiting for my refund. Seller received my (received) broken tablet on 2nd December., via signed for delivery.
Fobbed off by everyone, seller says gogroopie are refunding me, gogroopie never reply to their emails. Will take this matter to court if they do not respond.
Worst customer service I have ever had.”
“This is now 8 weeks since I ordered from gogroupie and the 4th time I have entered a review each time u get a response from gogroupie that they will chase the seller but no further action is taken”
Hello,
Thank you for leaving your great feedback we are very pleased to hear this. =) Thank you for letting us know that you have enjoyed using GoGroopie. Please continue to check out our great deals. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Bought an ipad at Xmas which never arrived now have requested refund on the 8th of January - which I was told would be back in my bank in 7-14 days - still no refund. I am fuming!!!! They are Once again ignoring my emails. AVOID AVOID AVOID!”
Hello,
So sorry for the delay of your refund, we can see that your refund has now been paid.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“Still waiting for Go Groupie to help me with a retailer that has ignored all my messages of a refund that I need for an item that isn't any good.Now Go Groupie are ignoring my please for help.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and please email our team with all the information requested. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“We purchased 2 vouchers for a trip to Venice during the month of March. This was advertised at £89.00 per voucher but ended up at £189.00 per voucher for 3 nights from a regional airport. AFTER purchasing the vouchers we were told that there was only one date available for flights. We could not travel on this date and we spent the whole day trying to sort it out before eventually being offered another flight at an extra cost of £59.99 per person. We explained that we were totally dissatisfied and not prepared to pay a penny more. We have since twice filled in the cancel my voucher section on the GoGroopie website and have not even received so much as an acknowledgement. This is appalling customer services. We would like our £378.00 back.”
“Despite three emails to go groupie itself and a similar number to the 'supplier' I haven't heard a dickie bird, no even the decency of an acknowledgement never mind a reply. I feel totally ripped off and would advise anyone to avoid them like the plague!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered an item on the 1.1.15 (magnetic frost shield for car). Nothing received yet, I have tried contacting Go Groopie and Go deal me with no response apart from a automatic bounce back from Go deal me!! Will never buy anything from these cowboys again. I just want my money back for the goods and postage.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and have asked them to contact you directly with an update of your order. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Sent numerous emails reguarding my order dont like to be conned in anyway! I am now going to contact trading standards as im being ignored from this so called company!!”
Hello,
Sorry but we only see 1 email sent from you today on the 27/01/15. A member of our customer support team has responded to your email, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Can you please email our customer support team and please quote your voucher code and please confirm whether you have redeemed your voucher and paid the postage cost for a member of our team to assist you in the matter.
Many thanks,
GoGroopie
“I have ordered 4items just before Christmas and I was very happy with each item. However I ordered a pair of owl earrings and the voucher came threw but it won't let me redeem the item so I can finish my order What do I do?”
Hello,
Thank you for leaving your feedback. A member of our team tested your voucher and it is working fine. Please check your emails for instructions on how to redeem your voucher.
Kind regards,
GoGroopie
“Sent & paid for an order 9th Jan 2015. I have the proof of payment on my bank statement but still have not received my goods. Have sent numerous messages but still no reply to any of them as to where my goods are or when they will be delivered. Think my next step is to take it further as it looks like they have no intensions of sending me my order which they have had the money for”
Hello,
A member of our team has replied to your email. You have not yet redeemed your 2 vouchers and not yet paid the postage costs per voucher which is the reason why you have not received your orders. Please go ahead and redeem your vouchers. Instructions on how to redeem have been emailed to you.
Kind regards,
Go Groopie
