“Why i didn't read the reviews before buying . Do not ever buy anything from here . I think this company should not be allowed to trade . let me find out with fair trading standards to convince them to take action against this company . My Voucher code is not working and number they gave is not valid . I think they can't afford to have telephone line ringing all the time full of complains . Please don't buy any thing from them”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, and have tested your voucher code which is working fine. Please check your emails for instructions on how to redeem your voucher and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Gogroopie just appeared in my emails alongside wowcher. As I had used wowcher I thougt GG was legitimate too. At the end if November I paid £44 for a tablet with accessories and delivery. Thinking it would be here Christmas week for a gift, how wrong I? STILL HAVE NOT received the tablet. Emailed so many times without any reply. Ever!!! Then my son found these shocking reviews about GG. Basically saying to avoid like the plague and that many many ppl has oId for orders and never got them. So to anyone thinking of using Gogroupie AVOID like the PLAGUE. They are con merchants. And thieves.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Sorry to hear that you have not received your order, a member of our team has contacted the merchant and asked for them to contact you directly with an update of your order.
Kind regards,
GoGroopie
“I placed an order on the 13th january for some reason i cannot redeem my voucher to complete my order.This screen doesnt seem to exsist.I have never used this company before so it was all new to me.Now i am reading all the reviews i wish i hadnt.I do still have 2 weeks before my voucher expires so i am hoping someting will work for me and i recieve my coat i ordered.”
Hello,
A member of our team has emailed you instructions on how to redeem your voucher. Please check your emails and please follow the instructions to redeem your voucher.
Kind regards,
Go Groopie
“Ordered a reclining chair , couldn't work out the voucher thing so my daughter done it for me and ordered the wrong colour so I phone up ,it was sorted out straight away and 4 days later I'm sitting in my lovely chair so thankyou .”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Placed an order for usb hub in mid October with a 2-3 week delivery. Now nearing end of January and still no sign of item.. Complained to Go Groopie on numerous occasions and was told they had contacted supplier My Avarice. I too tried to contact this company but found their web site had been disabled and could not get an answer on trying to telephone. Have now been asked by Go Groopie to cancel my order and they would refund my money to Go Groop;ie account - how can I cancel order when cannot contact My Avarice. Since I have no intention of using Go Groopie in the future I don't want a credit with the company, just my initial payment plus postage and packing. Incidentally Go Groopie are still advertising vouchers for the same usb hub. I certainly would not use them again and would warn potential customers to keep clear”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our team has dealt with your query and has contacted the merchant to cancel your order and has issued your refund.
Our sincere apologies for the inconvenience this has caused.
Kind regards, GoGroopie
“I agree with the bad reviews on here. I ordered an owl satchel for my daughter in late October early November and received nothing, I have emailed gogroopie they did reply once saying they had a back log but have since not had any communication with this company nor has the gift turned up,as this was a Christmas present for my 12 yr old daughter she has been very disappointed as this was something she chose herself. The company asked me to use 2 different payment methods pay pal and credit card thankfully i am glad I used these methods as I will be covered however the disappointment for my daughter is no consolation. I will in future never use this company and will be googling all other companies I want to use in the future to check the reviews, and willbe reporting this company to trading standards as I feel they need investigating.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I bought a voucher for a ring and have tried to redeem it but to doesn't work! Have emailed gogoopie 4 times but no reply! Not happy feel I have been conned and doesn't look like I will get my ring or my money! Wish if read these reviews before about this company
Very disappointed and going to take this further”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails. Your voucher code is working fine.
Many thanks,
GoGroopie
“In keeping with other reviewers, DO NOT use GoGroopie, you cannot get items you ordered and paid for, if you happen to be able to contact them they will LIE to you (and be happy to tell you that they do lie). I can no longer contact them even though I recently purchased two vouchers that I am unable to redeem. I have asked for a refund but have not received it.
Tony Hey
Southport
23rd January 2015”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Do not use this company I REPEAT DO NOT USE THIS COMPANY!!
I've been reading other people's comments and I have had the same problems...I ordered a chair in October never got it...my emails were ignored. It took three months to get my money back after countless phone calls but I'm still waiting for my p+ p to be refunded...
like someone else put it AVOID LIKE THE PLAGUE!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry for the delay of your refund, but we see that your refund has been paid including your p&p refund. A member of our customer support team has responded to your emails. Please check your emails for your refund details and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered pebbles in June. Just like any other customer here items not received. Have spoken to customer care 5 times and every time a refund was promised. As expected no refund till date. I have made a promise to fight until I get my money back. Take this company to small courts, report to police. This fraud company needs to shut down.”
Hello,
So sorry to hear this, our sincere apologies for the delay of your refunds.
They have now been paid. Please contact our customer support team if you have any further queries.
Many thank,
GoGroopie
“I Ordered 3 head-lamps and the Ebay details said £1.90 postage per voucher. When I came to redeem the voucher it said postage £4.95 so I asked for a refund in early December. I got a message from Go Groupie saying it will take 7 to 14 days to process the credit. I chased them up this week and they replied saying that my credit was accidentally held in a pending file, but I will get it shortly. I will keep you informed as to when I get the refund. Regards, I hope it will not be necessary for me to escalate the matter. Trevor Sherwood”
Hello,
Our sincere apologies for the delay of your refund.
We can see on our system that your refund was paid on the 21/01/15.
Please check your account.
Kind regards,
Go Groopie
“Items never arrived when disputed reply after sending numerous e mails was told unless I stop my dispute with PayPal they cant help. Also said I never redeemed voucher or paid extra postage cost, impossible for me to do that if it was not received. Personally I feel totally disgusted and would never never buy anything from you again. Your customer service is a disgrace.”
“BEEN totally ignored not received the item i paid for or given a refund.Also after repeated emails they cannot be bothered to reply it feels like being mugged.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails. We can see that you did not redeem your voucher which is the reason why you did not received your order. If you have any other queries please do not hesitate to contact our customer support team.
Many thanks,
GoGroopie
“The service, or lack thereof, that I have received from GoGroopie is disgraceful. I ordered items I. July 14 which never arrived and have been trying to get a refund ever since. Despite being promised the funds on numerous occasions, nothing has been received. My latest few emails have gone unanswered. I have been more than patient but this is beyond a joke.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails. Your refunds have been paid.
Many thanks,
GoGroopie
“I purchased 2 Android note pads before Christmas and although I paid separate postage of £10each they arrived in the same parcel and both chargers were damaged and unusable.I email on numerous occasions yet I still haunt received a reply OR replacement chargers .
Also response time for refunds and emails is very poor .”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered some scales and never received the voucher.have sent emails but no response!!!! Looks like it is a regular occurrence! !! No wonder you have a backlog of emails!!! And what kind of company has no contact number....maybe because it would be ringing of the hook!!! Next step Watchdog! !! Perhaps we should all contact watchdog??”
Hello,
Hello,
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has dealt with your query and has resent your voucher to your email address. Please check your emails and go ahead and redeem your voucher. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Absolutely disgusted with this company and their lack of response.
I ordered an item back in November 2014 and still to date I have had no item and no refund. I sent several emails and eventually they responded saying to scan my bank statement over (as proof of monies out) which I did and have heard nothing since.
Groupon all the way.......Go Groopie, forget it, useless!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Sick and tired of trying to contact you. What sort of rubbish company are you never replying to customers.
Now I will report you to trading standards not only for never replying to my emails but for stealing money out of my bank account without sending my goods.
I see you have done this before to others that have purchased from you and never receiving their products.
Lee Panayiotou
Sent from my iPad”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have emailed this company 3 times by way of contact form on website and direct email. To which I have had no response. My mum ordered a hoover on Christmas Eve, the money debited her bank account the next working day. To date we have had no confirmation of her order and no sign of the hoover. Given the lack of the response the next step is trading standards. No contact number on website and lack of respose to emails makes me think this company is dodgy!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails, we see that you have not redeemed your voucher which is why you have not received your order.
Please follow the instructions and redeem your voucher before it expires on the 24/01/2015.
Many thanks,
GoGroopie
