“I'm having great difficulty claiming vouchers from the actual sellers. There also seems to be poor traceability regarding voucher status, eg, is voucher used and has product been received.”
Hello,
We are very sorry to hear this, unfortunately we do not see any emails from you under this email address. If you could email our customer support team and quote your voucher codes you are having trouble redeeming then a member of our team can assist you in the matter.
Kind regards,
GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
GoGroopie
Hello,
Sorry to hear that you have not received your order. We can see that a member of our team has issued your refund today (13/01/2015)
Please allow up to 7-14 working days to reach you.
Kind regards,
Go Groopie
“I have bought a couple of items and the quality has been very bad. I am still awaiting a refund for items I rejected months ago. Apparently a refund was on its way about three week ago but no sign of it yet. Every email I have sent is not replied to for several days if at all.”
Hello,
Sorry to hear this. So sorry we have just reached your emails due to the backlog we are currently experiencing.
Our sincere apologies for the delay of your refunds, we can see on our system that your refunds were paid on the 12/01/15.
Please check your account.
Our sincere apologies for the inconvenience this has caused.
Kind regards
Go Groopie
“Bought a Parka from a company called J&Y through Go Groopie. It says "luxury parka" well the quality was awful and instead of sending me the correct size they sent me 2 sizes up. Huge it was and the fur inside falls out onto your clothes especially if they are black. Sent it back for refund still waiting for it. Have contacted and tried phoning this company but no reply from them for the refund yet and the phone number had to be a premium one too. Contacted also Go Groopie customer service for them to help me and yet got nothing. Very frustrated and annoyed with all of this. Don't order from Go Groopie or the parka coat from this company called J&Y they are useless just want your money and don't refund you especially when it was their mistake of sending me the wrong size and selling poor quality clothes. Won't ever be buying any stuff from this site! Be aware it all looks very nice but it isn't.”
“I have bought several items at great prices, have found the site easy to use from start to actually receiving the item. Any communication between us has been straight forward and dealt with very quickly. I therefore recommend the use of Go groopie”
Hello,
Thank you for leaving your great feedback! Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
GoGroopie
“Been in contact three times now and still no refund for tablet!! (£80) Going to PayPal now to see what they can do!! I order vouchers quite a lot but will never use this website again!! disgusting!!!”
“I ordered my item on 19 nov 2014 DJ hamster and have sent email requesting a refund as I still have not received it. I have not had any reply I would never use your site again”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Thank you for leaving great feedback we really appreciate your feedback.
Thank you for letting us know that you have enjoyed using GoGroopie. We are happy we could be of assistance to you. Please do not hesitate to contact us if there is ever anything we can assist you with.
GoGroopie
Hello,
“Ordered a tablet for one of my foster children - money taken twice and after several rude emails from Gogroupie I was told I could have my account put in credit but no refund because this was my fault! No credit has appeared and after sending several more emails I have received no response. I have been unable to get a phone number to try and resolve this. To add insult to injury the tablet had obviously been a return as it had somebody's log on details on it!
Avoid this site at all cost!!!!”
“Ordered two vouchers in error and cancelled one immediately. Acknowledgement received about two weeks later confirming refund would be back in account in 14 working days this was on 6th December. No response to any emails and no refund!!!!!!!!!!!!!!!”
Hello,
We are so sorry to hear this, please email our customer support team and quote your voucher codes you requested to cancel for a member of our team to investigate.
Kind regards,
Go Groopie
“I paid for a voucher in October, I have never received the goods, I paid for postage at £ 4.99 as well. I have sent 3 messages to go groupie and not received any replies back. Very angry about this as the goods I ordered were for christmas presents. Very very disappointed.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Sorry to hear this, please email our customer support team and please confirm that you have redeemed all of these vouchers and paid the postage costs per voucher for the merchants to dispatch your orders.
Kind regards,
Go Groopie
“Not happy that as a new customer I purchased 2 vouchers. One of the vouchers I was able use and received my goods, however I have still not been able to use the second one as the merchants website does not recognise it.
I sent a message to customer services last week and have still not received a reponse! Not good service at all!”
Hello,
Sorry for the delayed response to your emails we are currently experiencing a backlog. A member of our team have tested your code and it is working fine. Please try again to redeem your voucher. Copy and paste your code to ensure that no errors are made.
Kind regards, GoGroopie
“Bought a voucher code no 3530559684 for a restaurant who never answer their phones, when i emailed go groupie for refund , they promised it will be in my account in max 7 wirking days, this was 2 months ago and am still waiting. Sent many reminders but no one replied. Very bad wont buy from them again.”
“Rubbish rubbish, I ordered my stuff on the 6th of December 2014, expected marchant's delivery 2 to 3 weeks, I contacted the company, I contacted Groopie . No reply, no acknowledge . Unreliable people and company. I wiki never ever buy anything from them. Crap crap”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I paid for an item but had to pay for postage separate. The website would not take it. Go Groopie told me they would transfer the money into my go groupie account as a goodwill gesture. That was 2 months ago. Still waiting.”
Hello,
We can see on our system that your credits have been paid into your GoGroopie account. Please log into your GoGroopie account to view your credits.
Kind regards,
Go Groopie
“I still have not received my items and have written to the company twice but they have not replied and have also emailed Go Groupie twice and have not had a ressponce. Very unhappy!!!!”
Hello,
Sorry to hear that you have not received your orders. A member of our customer support team have responded to your emails. Please confirm that you have redeemed your voucher and paid the postage cost for us to assist you further.
Kind regards, GoGroopie
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. We really appreciate your great feedback! Please do not hesitate to contact us if there is ever anything we can assist you with.
GoGroopie
