Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Disgusting from Go Groopie and the company that I was buying an item from. I ordered a car diagnostic machine which said guaranteed delivery if ordered before 13th December. They took my money but no goods. Gifthampersbypost.co.uk don't reply to emails and if you try and call them you are left waiting as I was for over 30 minutes on 4 separate occasions
I have emailed GoGroopie twice and they don't reply either.
Seems neither company are trustworthy and my next step it to assume this is fraud and report it as such !
STAY CLEAR, there are good companies out there these two are rubbish.”
Hello,
We are sorry to hear that you have not received your order. Please contact our customer support team and please quote your voucher code and please confirm that you redeemed your voucher and paid the postage cost for a member of our team to assist you.
Kind regards, GoGroopie
“I ordered a parka coat on the 26th and haven't herd or recived nothing yet and reading these comments im worried im not going to. Please can you help gogroopie i have emailed you loads and no reply”
Hello,
Sorry we have just reached your emails due to the backlog we are experiencing. We can see on our system that you redeemed your voucher and paid the postage cost on the 26/12/14.
Please allow up to 21 days for delivery as stated on your voucher.
If you have not received this order within the 21 days, please email our customer support team and we will need to contact the merchant to case up your order.
Kind regards
Go Groopie
“i ordered 2 items on this site on 2 December -unfortunately it was only just after placing the order that I decided to check customer feedback - wish i had done so before as most customers reporting seem to have had very unsatisfactory service- as I have- Noting the adverse customer reviews as a precaution once ordered I immediately raised a query / check with Go Groopie who assured me that the order had been processed and the items would be received within 21 days - however neither item - which were intended as Xmas presents -has been received and despite several chasers/ reminders to GoGroopie they have not responded at all to these -now I do not know if these items will be received at all or if so when”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry to hear that you have still not received your orders and sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and have asked them to contact you with an update of your orders.
Many thanks,
GoGroopie
Hi Caron, Thanks for your interest in our Amsterdam, Netherlands: two or three night stay with accommodation at the 3* Aalborg Hotel and return flights from London or regional airports from £89 per person promotion, As with all of our city break deals we only work with companies who offer ABTA & ATOL financial protection to our customers. The provider of the particular promotion is Deluxe Breaks ATOL Ref: 6153 - ABTA Ref: J1693. I've emailed you some further contact details should you have any questions regarding this break - Have an excellent trip if you decide its right for you :)
“I'll admit after reading these reviews I was concerned about placing an order, but I decided to go ahead and order.
At first my code wasn't working but I sent across an email to go groopie and they swiftly responded the next day.
Once I had redeemed, my item was delivered in 4 days even though it said to allow 21 days for delivery.
Very happy experience in buying from go groopie and would recommend to friends.”
“ABSOLUTELY AWFUL, CODES DO NOT WORK. CONTACTED RETAILER DIRECTLY AND THEY WERE STARTING TO BE HELPFUL AND NOW THEY ARE NOT ANSWERING MY EMAILS AND THEIR PHONE LINE IS DEAD. WISH I HAD READ THESE REVIEWS BEFORE I PURCHASED. I WILL ALSO OPEN A CASE ON PAYPAL AGAINST THEM.
DO NOT USE GO GROUPIE UNLESS YOU WANT TO JUST THROW AWAY YOUR MONEY!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry to hear this. A member of our customer support team has responded to your emails, please check your emails and please remove your paypal dispute for us to assist you in the matter.
Many thanks,
GoGroopie
“STAY WELL CLEAR CODES DO NOT WORK I HAD TO OPEN A CASE WITH PAY/PAL AGAINST
GO GROOPIE I GOT ONE E-MAIL AFTER I OPENED TELLING ME TO CLOSE CASE AND THEY WOULD SEND ME MY ITEM (BAD IDEA) I CALLED PAY/PAL AND TOLD THEM THE ADVISED ME NOT TO AS IT WAS THE ONLY HOLD I HAD ONCE THE CASE IS CLOSED THATS THE END OF IT AND I WOULD NEVER SEE MY ITEM OR MONEY AGAIN THANKS TO PAY/PAL I FINELY GOT MY MONEY BACK (TODAY)....BE WARNED”
“Very disappointed with GoGroupie as I purchased an in car Bluetooth sun visor but when I go to zip gadgets to get it sent iand enter the code in the discount code box it advises me it is invalid. I have emailed without any response at all from yourselves. Not even a contact number to call to sort it out. Not a positive experience at all.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to reset your code and asked them to contact you directly. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“The most useless company I have ever had to deal with. They make empty promises which are never fulfilled. I ordered two iPhone charges in September and despite non delivery my refund has been promised since october and to date nothing. I ordered some storage boxes and within minutes of placing the order realised it would cost £7.99 each for postage. Again my refund is still being process. Customer service assistants Layla, Haassan and Sabrina have all responded confirming my refund will be processed and still nothing. Last email from them was 15th Dec which Sabrina confirmed that they had system errors and the refunds will be in my account within 7 days and I am
Still waiting. I email at least every other day and still no response. Even when I advised I will contact CAB and Trading Standards still nothing. No one should touch this company as they are real bad news. No customer service at all. Not onc news anyone tried to call or anything. USELESS!!!!”
“I ordered three motion senor lights in November. Looked great in the ad but could not find any measurements on the advert and they looked quite large in the picture. Only one was delivered (in a small Jiffy bag) although they have charged me for all three lights. The light was far too small to light any area let alone a driveway or garden. I tried in vain to contact the company but by the time they answered my email, I was over the 14 day limit for a refund so they offered me a credit on my account which has never materised. I will never buy from this company again, no one ever answered my emails and there is no phone numbers that I could find. Buyers beware.”
“Discusting customer service!! I'm owed just over £100 from x2 kids xmas gifts. Ive been given such rubbish responses & false promises!! The final straw being told refund within the day and STILL no refund!! Yet they've been quick enough to delete items from my order history?! Funny that!! I'm now going to BBC WATCHDOG the company has completely ruined my children's christmas as these were there main presents!! I understand items were recalled and not there fault directly but refunds should of been a priority!! I gave them money in November 15th it's now January 7th!! Imagine the interest they gain holding mine and others money that long?! Whilst I scrape around trying to make something out of a disasterous xmas!! I need that money!! I don't earn a lot. My children need want SANTA promised them!! :-(”
Hello,
We're sorry that your experience using our service was unsatisfactory.
Sorry we have just reached your emails due to the backlog we are currently experiencing.
So sorry for the delay of your refunds, we have passed this matter on to our supervisor who has now paid your refunds.
Please check in your account.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
Go Groopie
“PLEASE DO NOT USE THEM>
I ordered 4 atoms from them in November - no sign of any. no replies to emails. In the past I returned one atom ordered through them - I never got refund!
DO NOT USE PLEASE!!!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
A member of our team has looked into your orders and can see that you have not yet redeemed your voucher and not yet paid the postage cost which is why you have not yet received your order. Please remove your paypal dispute and please go ahead and redeem your voucher and pay the postage cost for the merchant to dispatch your order.
Kind regards, GoGroopie
“For all who bought the Spanish Serrano Shoulder Ham Set here the Email Address from Spice Hot in Spain I would suggest if you have any complains write directly to the Company it self that's what I did and they came back to me right away.Do not write to Go Groopie as they are useless..I never ever will buy anything from Go Groopie.
support@spice-hot.com
marion@spice-hot.com
Marion is the Sales Manager UK
Good Luck”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, can you please reply and confirm whether you have since received this order? Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“In response to your comment that you haven't received any emails from me thats a complete lie ! Check your inbox again theres another one and attached again is the voucher For the star lamp that I haven't received ! Get my money back in my account ! Thieving cowboys is what go groopie are ! I'm taking this further!”
Hello,
We have just checked our emails again and can only see two emails you sent to us today on the 7th Jan 2015 at 9:32 & 11:22.
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has responded to your emails and have contacted the merchant to chase up your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered some Tea on 28/11/14 and I have not recieved it. I emailed your company three times and had no response from you. I have tried to contact the tea company but they don't seem to have any way of being able to contact them as well. It seems that I will have to go to small claims as I think that taking people's money for goods and not delivering them is fraud.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
