“Am trying to get a refund for a item that hasn't been shipped. Have been in email contact with these guys to which they respond once a week asking for more proof I've paid even though I've given them the voucher and PayPal ref. Worst company I've ever dealt with. A disgrace and I wouldn't buy anything through them again at any price. Will be getting a consumer watch dog involved. Avoid”
Hi Stephen,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Bought three different items from this company and all three were of poor quality and faulty. The return system is impossible as they do not reply to the emails and are very slow at refunding if at all. Needless to say I will give this company a wide birth from now on. They are a disgrace and need to be stopped defrauding people.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I ordered aftershave for £14.99 over a month ago on 14th February 2015. So far - Nothing.
The money was deducted from my account and I have e-mailed the 'GoGroupie' Customer Services (is there such a dept ????) on four occasions and so far never had an answer.
Still waiting for the goods and still waiting for my money back.
#Next step - Solicitor, court, litigation etc . Whatever.
I would not deal with this bunch of deceitful corrupt fraudsters if you paid me............”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I recently bought a voucher for two fleece back rests but the voucher doesn't work and despite trying to contact them I've received no reply. Run in the opposite direction....terrible!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I orderd some fusion razor blades on the 12/2/15 I redeemed my voucher and have not recieved my razor blades or my money back . It took opening a dispute via PayPal before Go Groupie replied to my emails on the 3rd email.
They are now saying they want me to close the PayPal dispute before they will do anything to rectify this. Am disgusted how they treat their customers.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Been constantly trying to obtain a refund for goods that were not delivered and subsequently cancelled. The goods were ordered on 7 December. I received numerous excuses about 'system error' or backlog. Customer service is really poor and they do not fulfil their own terms and conditions about refunds. It has taken months to sort it out but only through Paypal eventually”
Hi Ian,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified. Please check your inbox for our email.
Kind regards
GoGroopie
“I ordered some kitchen knives that was an offer. The money has been taken from my bank account 16/03/15 but I am still waiting for the goods
S Gilbert”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I have a voucher which I was meant to be refunded for but have not received any money back although 3 weeks have elapsed. I did not receive towels which I redeemed a voucher for a couple of months ago and GoGroupie are supposedly looking into for me but again no correspondence from them. Lastly I bought a voucher for a teeth whitening pen from Cougar and this burned my mouth and I needed emergency treatment from ny doctor..I have advised both GoGroupie and Cougar about thus but no one seems to care.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I purchased a voucher for a braclett but when I went to suppliers site the code/voucher is not valid. I have emailed both gogroopie and the supplier and have received nothing back.
As the saying goes "if it seems too good to be true, then it normally is"
I shall chase this up even though it's only £6.99 but it's the principle of the matter. I shall also be posting on FB telling everyone not to use their website”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“If there was an option lower than 1 I would give it in a heartbeat. Their advertising is misleading. Nowhere does it say that when you have paid for the item you then have to buy vouchers for the same thing. It mentions vouchers, but not as a part of the purchasing procedure. Then, when, after a month I enquired what had happened to my order I was told that my vouchers had expired. I explained that I didn't want vouchers JUST THE ITEMS I HAD PAID FOR! I was then told we are a voucher company and was offered credit. I said I wanted my money back, but was told I couldn't. Their Chief Executive, John Mackey will be hearing from me and, I hope Trading Standards, whose office I shall be contacting as soon as I finish this review. This is exceedingly bad business practice and they should be closed down.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Go groupie seem to have a consistancy of poor customer service.This is now the second review I have written as it seems the only way to get a response.
I contacted them regarding some goods that I'd ordered and hadn't arrived. Despite contacting them via an e-mail (as per their website instructions) I didn't get a response. I then put a review on here and got an e-mail back saying that I would receive a credit and when I replied almost immediately saying I wanted my money back - nothing!
I've now looked at my account and I still haven't received the credit over a week later! I don't want a credit as I do NOT want to use Gogroupie again.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Awful site-don't seem to vet companies they deal with. ordered razor blades from gift Hampers on 26 Jan and company took postage from my credit card 2 feb and my account still shows order pending. Contacted company twice on their site but no reply and tried ringing but 0844 number which I was put in a queue so gave up after ages. Had to contact Gogroopie a couple of times before they replied and they offered me a refund of voucher so still out nearly £5 for nothing”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Stay away from this company. I bought a voucher for fusion razor blades nearly two months ago and have never received them or my money back. I strongly recommend you avoid this company.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Absolutely awful, there are plenty of voucher websites around that offer similar deals, avoid go groupie at all costs.
Customer service is shocking, takes an age to get a response which basically advises you to contact the retailer, no help at all.
They are happy to take the money and leave you to sort out any problems.
I've not received goods and can get no response, demanded a refund and in the process of reporting them to Trading Standards.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Bought a voucher for £499 and then decided that I didn't require as I found the product cheaper elsewhere. I have emailed them twice in 9 days without a reply. I will endeavour to phone them and if nothing prevails I will pass on my problem to BBC watchdog. It seems that Go Groopie are excellent at giving poor customer service and very reluctant at paying back money owed.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Bought a tea pot from go groopie arrived damaged!! Have sent emails but still awaiting any reply !!!! Stupidly purchased further goods from them namely three bed sets. Only two have arrived contacted go groopie AGAIN regarding missing set by email but guess what ? Yea you are right !! Still awaiting a reply!!
Advise people to look elsewhere for goods go groopie just seem to want your cash and don't care about any problems you encounter.
Won't be using again just a big con!!!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“i bought some fusion razor blades about 2 months ago but as yet after phone calls and e mails nothing has arrived, not even an explanation. please stay clear of this site”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“i HAD TROUBLE WITH ONE ITEM THAT i ORDERED BACK IN NOVEMBER 2014 IT FINALLY ARRIVED IN MARCH 2015 AND WAS BROKEN COMPLETE WASTE OF MONEY AND THE COMPANY WAS NOT VERY GOOD AT REPLYING OR KEEPING ME UP TO DATE WITH THE .aPART FROM THAT ONE TIME ALL HAS BEEN GOOD”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
