“I ordered an item, payment was taken and I never received a voucher, I have contacted customer services twice but have never received a reply . I want my product or my money back but can't get either. Scam”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Absolutely disgusting never buy from these I bought an eyebrow brush 2 half months ago never recived thy refuse to email me after I sent 18 emails.and proof I bought this from them so in my eyes false advertising.steal your money and ignore u.do dont throw yr money away”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I ordered Pack of Gillette Fusion : 2x Pack of Gillette Fusion Blades plus postage from Go Groopie , the item was not forthcoming so I opened a dispute through PayPal but after I received an email I cancelled the dispute through PayPal hoping I would get my order but no such luck this company sucks I left my dispute open p&p so I am now opening a full dispute to get my postage back at least I hope to get some of my money back as I don't think any satisfaction will be forthcoming from Go Groopie.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I placed an order on 14th January and to date received nothing! I have emailed numerous times and had a reply once! They cant get away with this! Do not go near them its a scam!! They dont even have a contact number!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Ordered a product more than 6 weeks ago. Not arrived yet. When I emailed, I got a reply in broken english apologising for the delay and that I would love the product when it arrived. I think it is a scam. I have been receiving dodgy blank emails with attachments which I have dared not to open. These have started to arrive after registering with gogroopie or its partner website when I registered to place an order. Please stay away”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I purchased 2 items on 10th March, my account was debited on 12th March yet I received no confirmation of my proposed purchases, no voucher confirmation, in fact no response from Go Groopie whatsoever. The email site has no way of contacting the company that I could find, I therefore found the company via Google and complained, no response. I contacted them again and gave deadline of next week before I complain to the Police and my Bank that the company has used deception to obtain my money. I did ask to sent Go Groopie emails they just appeared and because of this I was genuinely concerned the Company was bogus, I am still not totally sure whether they genuine or not.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Hi I placed a order on the 06/02/2015 for a child's y phone It stated it will be delivered with in 21 days hasn't UR 21 days exceeded
I have sent 2 emails & still no response to my emails there for can you kindly state whether or not you will be sending one out I'm EXTREMLY disappointed with this web site”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Ordered an item over 7 weeks ago and still not received it, I have complained on the go groopie site and reported to go groopie and was told the seller would be on touch over next few days, 2 weeks later I've had no further response from go groopie or the company, rang again and complained and another week later still no response, no item, no nothing!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Bought a voucher and ordered my item in January, paid P&P nothing received. Emailed gogroopie twice but have had no response. No point in saving someone money if they don't receive their item.
Heather”
Hi Heather,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ordered an item 3 weeks ago and have still not recieved it, have sent emails but no response, also postage fee quoted was incorrect and ended up paying £2 more! Will be taking this further!”
Hi Mark,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your query and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I have been waiting 3 months for a refund after cancelling a voucher. I have been promised the refund of 6 occasions and have still not recieved it. The worst customer service I have ever experienced. I am now referring this to trading standards as they seem incapable of giving the refund.
DONT EVER USE GOGROOPIE!!!!!”
Hi Lisa,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified. Please check your inbox for our email.
Kind regards
GoGroopie
“Sadly I don't even think Gogroopie merit even 1 star. I bought 2 kids tablets last year, both of which stopped working very soon after receiving them. I asked for a refund and did for 1 of them but not for the other and sadly my refund was in the form of a credit.
In January this year I seen 2 offers I liked and purchased 2 princess dresses and a doorbell - long story short the dresses never turned up and when I contacted the company directly they said they had never even had the deal with Gogroopie so basically they had advertised something they didn't have. 7 weeks later I'm still awaiting a refund. The doorbell sadly hasn't turned up either despite contacting the company & Gogroopie. Long & short of it don't touch them.”
Hi Louise,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your issues and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Debra,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your account and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Order 15548 I ordered Fusion blades on 26th January and still haven't received them despite emaiing gogroopie several times i've not received a reply, My colleagues are having the exact same issue, we don't know where to turn next! Absolutely awful company”
Hi Heather,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“On the 27/12/2014 purchase 1item
On the 14/1/2015 purchase 4 items
On the 31/1/2015 purchase 1 item
And l have not received them even though l've emailed saying l've not received them.
Tomorrow l going to report this to The Office of Fair Trading.”
Hi Pip,
We are very sorry to hear that you have not received your items. We have informed a member of our customer support team who are looking into your account and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Cancelled voucher as per instructions. Still no refund in account a month later. Long time waiting for customer service response. Rubbish. Worse internet deal company.”
Hi Mo,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“I have never posted on a review site but felt compelled. I ordered a voucher for an earring set and headphones and cannot redeem either as the links given just take you back to their website. Emailed twice but no response. Never experienced such poor service. So disappointing. Next step is Trading Standards department.”
Hi,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“would not recommed to anyone!!!!!
I have purchase several vouchers and non of them worked !!!!send them emails but no reply received ...... thanks God it cost me only £20....”
Hi Oksana,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“i have ordered toothbrush heads the Voucher codes are invalid! The voucher can not be used but no correspondence from Go Groopie. DISGUSTING customer service!”
Hi Sam,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. The codes are valid, We have informed a member of our customer support team who will be in touch with you shortly to assist you.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
