“Tried to get a refund on a £70 item. Tried also to get a voucher that works on a £ 13 item. Sent 7 emails. No reply theirs no num yo ring. Am very annoyed and I don't take kindly to being ripped off”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“This is a terrible experience. The worst I have had when buying on line. My first attempt ended in having to get a refund when the order never arrived. This time I have again not had the order some 2 months after redeeming the voucher. I have made contact by email 3 times with Go Groopie and the same with pinkstyle. I have had I reply from each saying they will look into the order some weeks ago and nothing since! Today I have tried to phone - Go Groopie leave a message to say try the website! What do they think I have been doing! There is no number for Pinkstyle. Is this how these companies do business”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I ordered an item back on 20/2/15 and till this date I still have not received my order. I have emailed several times for the goods I purchased from pinkstyle.com and have not got a good response. I have also emailed Go Groupie a couple of times and they have not responded.
I would not use Go Groupie again.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I am not very happy I have not received the Stainless steel electric salt & pepper set from Zip Gadgets Transaction ID 19K88915DC967115H Voucher Code 6398679040 I have tried to e-mail and had NO answer from you or Zip Gadgets I have now reported it to Pay Pal who have also past the message on to you, I have never had any trouble before with this sort of of thing it makes it difficult to order anything else from you. Could you please get back to me and let me know what has happened to the order Thank you.
M. Ashby”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I am really disappointed with the lack of support we have received from GoGroopie.
I received the voucher for the Gillette razor blades unfortunately there is no clear instructions how to redeem the voucher. The link takes you back to the main website and no there is no way of using the voucher to get the razor blades.
I have emailed the support team but no response so far.
Very disappointing! Wont be using them again.
Anna S.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Never again!!!
I ordered razor blades at the end of January 2015 and I am still waiting for their arrival which was advertised to have taken place within 28 days. I have contacted gogroopie several times since and I am just being fobbed off with e-mails advising me that they have contacted the company direct and I will either receive an e-mail from them advising of delivery or receive the goods. I have also contacted the merchant direct without any luck. This has been going on since the beginning of March. I doubt that I will now receive my goods. I will never use this company again and would advise people to give any offers they are involved with a very wide berth.
A very unsatisfied customer.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“i have been using gogroopie for under a year and for the most part i have received my items. the reason i'm giving them a poor rating is for their customer service for when things don't turn up. back in september i ordered a pair of mp3 sunglasses. in november i ordered some razor blades, i also ordered some more in febuary. none of these items have turned up. i contacted customer services & they said i'm entitled to a refund if i want, considering the mp3 sunglasses were ordered 8 months ago then i think a refund would be the best option. since the chance for a refund e-mail was sent back in febuary i have heard nothing, i have sent e-mails asking for feadback & still nothing. to everyone who reads this please do not use this company, when it goes right they're fine, but when it goes wrong then they are about as useful as a chocolate kettle”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I would give 0 stars if I could. I bought a voucher for razor blades at the start of the year and then paid what I thought at the time to be a vastly over-priced P&P, however I figured this was just a way for the vendor to make a few extra pounds so went with it. Over a month and no delivery of the product. I tried to contact the vendor directly but needless to say despite many emails and hours trying to get through I got no response. I contacted GoGroopie and managed to speak to someone (a miracle I have not managed since despite being on their phone line supposedly in a queue for cumulatively a number of hours). I was told I would receive a refund which I would see within 5-7 days and would get a follow up email to confirm the conversation as they were aware of the issues with the vendor. Neither the email nor refund have been received and its been well over a month. I have tried to message the company many times since, hanging on their phone line, submitting my issues online, but nothing. This company is clearly a scam - DO NOT USE THEM!!!!
As I was writing this I spoke to the company who told me my refund had been pending since the 6th March but had not gone through (no reason was given though). I have been promised I will receive my refund by Friday (I won't hold my breath!) however I have to go to PayPal to get a refund for the C.£5 P&P from the company who provided the product as they are unable to get hold of them. They should be vetting all companies they work with thoroughly and frankly should be handling the P&P for all vendors so that they can issue a full refund when they fail (as so many have found they do) in getting what you have paid for. I can't stress enough DO NOT USE GoGroope - imagine you had paid hundreds of pounds for one of their holiday breaks and this happened!!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“DO NOT BUY RIP YOU OFF... We bought a lot of items from go groupie for Christmas presents still not arrived tried & tried & tried to cancel & they keep saying because I did not pay any postage then I am not entitled to my goods nor my money back... I am sick of telling them I tried to pay postage but kept getting an error come up & would not let me pay any postage. But you can not keep £175:00 of "MY" Money from me just because postage wasn't paid... I am constantly having to argue with this company & get shoved from one person to the next. Well not anymore I am reporting them to trading standards & i intend to go to small claims court to get all my money back... how dare they rip us hard working people off... well let the battle begin u picked on the wrong women go groupie
Mrs a cotter”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“WARNING DO NOT BUY FROM THIS RIP OFF COMPANY!!! Go Groupie is a scam site. they take your money, you receive no goods. No refund even though I requested one a month ago!
They don't reply to emails then say that the time limit for refunds has expired.
Also most of the items they sell can be bought cheaper off the internet without the extortionate hidden costs.
BUYER BEWARE”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I bought an item from these people and never received it.
I wrote to them after trying for an age to contact them but never received a reply.
Want my money back but don't know how to go about it.
They are so hard to get a response from I'm probably going to give it up as a lost cause.
NEVER use this lot their a waste of space!!!!”
Hi Nigel,
We are sorry to hear that you have not received your item.
Please note the advised delivery time is stated on your voucher. A member of our customer support team will be in touch with you shortly regarding your inquiry.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
Hi Paul,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ORDERED A FLASK WITH GO GROOPIE SEVERAL MONTHS AGO. I HAVE ASKED THEM WHER THE ITEM IS AND ALL THEY DO IS PASS THE BUCK. THESE PEOPLE ARE CONMEN TAKING MONEY AND NOT PROVIDING GOODS. I URGE EVERYONE NOT TO BUY THROUGH THESE PEOPLE. STAY WELL AWAY!!!!!!!!!!!!!”
Hi William,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Customer service is appalling. Ordered Gillette razor blades on 05/01/15. The voucher code they provided was not recognised. When I could not contact either supplier or Go groopie I sent an e mail cancelling the order on the 08/01/15.
When I had not received a response 9 days later I sent a further e mail. On the 21st I received a reply stating that I would receive a refund within 14 days. No refund was received therefore I sent a chaser. I received a reply on the 22/02/15 saying there had been a system fault and I would receive a refund in the next couple of days. They obviously hadn't fixed this alleged system fault as no refund was forthcoming.
As I had paid via Paypal thank god I was able to use their resolution service otherwise I am not sure I would have ever seen my money again.
This was the first and last time I will use Go Groopie.”
“My one and only experience with gogroopie has been shocking. I selected a product which was charged on my credit card; however i then didn't redeem the voucher and notified gogroopie through their cancellation process as per their website; however the money has not been refunded back to me. I have contacted their support mail repeatedly but still no refund. This has been going on for nearly 3 months now and they are now not responding to my e-mails. My experience has been truly appalling. I would not recommend this site to anyone.”
Hi Neil,
We are very sorry to hear that you have not had a pleasant experience with us. Please be advised that your refund was paid 27/3/15.
A member of our Customer support team will be in touch with you shortly with confirmation.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I cancelled a voucher on 12 March and was told to wait 7 to 14 days for the funds to get to my account but after sending several emails I have still not received funds.
I also bought goods through you for teeth whitening gel which burned my mouth and needed me to have medical treatment. You advised that y should allow 7 days from my complaint to the merchant and that I was due a refund. Still no reply from either you or the merchant.”
Hi Irene,
Please be advised that your refund was paid.
We are very sorry to hear your unpleasant experience. A member of our Customer care will contact you shortly to advise.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“This is in reply to an email from you .You said my money that you owe me was put into my bank on 27th march and it could take another three days to show in my account and guess what it is now the 2nd of april and no money from you five days later .Please dont blame my bank if you have paid it in i would have got it by now”
“I bought two items ,one didnt arrive and one I cancelled on second day of the offer . This all started in January it is now first of April and I still havent had my money back I have had lots of excuses but no money .I have also phoned them four times and sent many emails .I am one very upset customer .”
Hi Susan,
Please be advised that your due refund was paid and the second will be paid within the time advised.
A member of our Customer care team will contact you shortly to confirm.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“My partner purchased a ring from glitzy girl that after 5 weeks she still hasn't received, to make it worse she has emailed the company 4 times with no reply. Go groupie im not sure how you work yes you have emailed the company to see what's going on but surely when you sell things through other companies you should check they are at the very least reliable! Not happy at all.”
Hi Ryan,
We are very sorry to hear that you have not received your item. A member of our Customer care team will contact you shortly to confirm the voucher code and assist you further.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I purchased a Clinique set on the 3rd March! The item has still not arrived!! I am not at all impressed at the customer service department as I cannot get hold of anyone.”
Hi Patrick,
It appears that your voucher has not yet been redeemed. A member of our customer support team will be in contact shortly to assist you. Please check your inbox for our email.
Kind regards
GoGroopie
