“Bought something on 15 May 2015, am still waiting for it to arrive today is 6/6/15. I had read the poor reviews thought I give it a go what a waiste of my money. I have requested to have my money refunded since the item is no where to be seen am still waiting for them to respond. I paid 4.99 for delivery. So unless you have money and time to waste stay awayyyyyyy.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Frustrated by this company. They have your money for 8 weeks don't come up with the goods. Then have to cancel order . What a waste of my time and money.”
Hi Rosemary,
We are very sorry that you have not received the order. A refund is currently processing via your original method of payment.
If you have any other issues please do not hesitate to contact us.
Kind regards
Gogroopie
“No comments. But i do still have not received some of my orders i did paid for on 4/5/15. Was 2 sets of curtains at the price of £14.99.+p&p of 4.99 each. I only wish to have my curtains delivery soon or my money back. Sorry but this are the only one faulty with it. Otherwise this site is alright to shpp. Thank you. Have nice day.”
Hi Lucy,
We are sorry that you have not yet received your items.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered some cable protectors on the 16th April, with a 21 day delivery time. I've still not received anything. I have previously sent 2 e-mails to the support team at go groupie and have not received a reply. Very very disappointed.”
Hi Kim,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Naomi,
We are sorry that you have not received the items.
A member of our customer support team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Christmas order received last December was not working. It has taken 6 months to get a refund and the store I purchased from refused to take the item back costing me postage by special delivery. They refused to pay me the postage back and a very slow service from GoGroopie. Going to remove my subscription from receiving anymore emails. They have the worst customer service I have ever experienced.”
“I eventually received my refund after 6 month wait !! Still outstanding is refund for delivery, where they had the audacity of charging for delivery, when delivery was over 30 miles away, I was suppose to have collected it from that location within 4 days !! I also think a little decency would be to give compensation especially where they were a Xmas present, ordered in plenty of time, but delivery i'm still trying to understand WHY it would get delivered 30 miles away, its not like I live in the OUTBACK.”
Hi Rosemary,
We are very sorry to hear that you have had an unpleasant experience with us.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Just received order, first asked for Dec 2014, 2 sets of valve caps asking price £4.00 each but 2 for £7.00. ordered and paid for then went through voucher debacle. the time that was over £7.00 offer gone paid the extra £1.00. then had to redeem (pay for) 2 vouchers so order originally £7.00 now £13.00.All that hassle and close on 6 months wait, keep away from this outfit. Time Trading Standards and HMRC looked at this lot, I think voucher racket is a tax scam, but maybe that is just me. The £5.00 voucher payment was for postage, the packet was about 2oz.”
Hi Peter,
Unfortunately the two sets were purchased separately and as per the deal page, each voucher must be redeemed individually. If you experience such a fault with purchase in the future, you could cancel the vouchers and repurchase one voucher for the combined price.
Kind regards
Gogroopie
Hi Susan,
We are very sorry that you have not received the item.
I can see that your issue has now been resolved.
If you have any other issues please do not hesitate to contact us.
Kind regards
Gogroopie
“I am pleased with Gogroopie and the help they have and are giving me. The down side is getting the items sent. I still have items that have not been sent and am still chasing/waiting for. Trouble is I am starting to think that I will not continue using this. The deals are great, when you receive them”
Hi Sara,
We are sorry that you are awaiting outstanding orders.
A member of our customer support team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I cannot fault Gogroopie, their customer service is efficient and staff are a pleasure to talk to when you have a query. They also are prompt when dealing with issues regarding orders not delivered on time. Way to go GOGroopie your the bomb!”
“These arrived after a bit of a wait, contact with seller was professionally dealt with and solved the issue perfectly. Item is everything we hoped for”
