“Wouldn't reccommenend using this website!!! Ordered goods in November 2014, didn't arrive. Very poor response from customer support, they take too long to communicate to my liking. Been promised a credit to my account and have been waiting 2 weeks for this.
I don't hold out much hope!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
So sorry for the delay of your refund, it has now been paid.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“After numerous attempts to contact this sham of a company still no response. Voucher expires in 2 days, don't hold out much hope. Will be contacting trading standards n watchdog”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Dreadful customer service. Coupon didn't work. Still waiting for a refund. Have emailed them numerous times. They say they will credit my groupie account - BUT I WANT MY MONEY BACK !- THEY HAVE NOT HONOURED THEIR CONTRACT and I will never use their site again. Thank goodness it wasn't a large sum of money. Glad I used Paypal - will use their resolution centre.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Please check your emails, a member of our team has cancelled your voucher and has issued your refund to go back to the original method of payment.
Kind regards,
GoGroopie
“Cannot get into my account cant get through to no one been trying for 6 weeks paid for everything but cant redeem very bad customers service no number emails no respond”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I ordered a tablet tried to get the vouvher emailed go groupie loads of times got one answer on 5th feb saying they will refund my money back into my account still nothing ? Getting in touch with oft tomorrow ! Taking gogroupie to small claims court tomorrow”
Hello,
We can see that your refund was issued and should reach you shortly.
Our sincere apologies for the inconvenience this has caused.
Kind regards,
GoGroopie
“.DO NOT USE .goods dont turn up .and trying to get your money back is a nightmare.only good thing is i used paypal. ithink they are stalling so my pay pal 90 days is up. 6 weeks now and nothing.hopefully they will go to the wall.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that your refunds have been issued and should reach you shortly.
Kind regards,
GoGroopie
“Can't use my voucher, can't contact anybody, won't accept my details under 'my voucher won't work', problem has been ongoing for seven days, want to cancel my transaction, can't... Really unimpressed!”
Hello,
Your code is working fine. A member of our team has emailed you instructions on how to redeem your voucher. Please check your emails and please do not hesitate to contact us if you have any further queries.
Kind regards,
GoGroopie
“Purchased a voucher where the final item was sold by Gifthampersbypost. 12 weeks later no delivery and no response from either company to my numerous emails.
Con men! Avoid!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Had a few problems redeeming but one phone call sorted that out. I was surprised at how cheap I got a robotic vacuum. Turned up yesterday and I'm very impressed.”
“Bad experience. Think again about buying with GoGroupie.
I had brought two get away deals on 6th December 2014 for £138, unfortunately I had to cancel - and had cancelled within the 14 days of booking under their terms & Cons.
It is now 13 February 2015 and I have not been refunded by GoGroupie. there has been little communication, more to the point no refund so far from Gogroupie. so very disappointed how long this has been drowned out. Yet, it only took a few clicks and a password to transfer the money in to their account.
hrrrrm”
“Been happy with most items I have bought, though a few hitches along the way re items not reaching me, but pleased to say it has all been remedied & been re-embursed, with thanks.”
“I've always had great experiences with Go Groopie even when i do have problems, they are very helpful and will always resolve the matter as soon as they can”
“I have purchased a few items now. The first couple I received ok, however, when buying 2 of the same thing you have to pay postage and packing twice but the items come in the same package! I have also ordered a ring costing £100 pounds in November and a toy costing £20 pounds in December but they have never been delivered. Despite repeated emails and telephone calls to go groupie and their merchants no one has bothered to get back to me. The one time I got an answer I was given a load of different excuses and the phone call cost more than the toy. I had one cheeky email back from the merchant about the ring at the start of January but nothing since. Next stop trading standards!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has contacted the merchants and have asked them to give you an update on your orders. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered 2 items on the 3rd of december! Still not revieved either item! Have emailed gogroopie on several occassions with no response! No refund, No items! Im very dissapointed and will be advising everyone i know to steer clear! Terrible company! Will NEVER use again.
Kerry gellar”
Hello,
Sorry to hear that you have not received your orders, a member of our team has responded to your emails and have contacted the merchants to cancel your orders and issue your refunds. Please check your emails and if you have any further queries please do not hesitate to contact us.
Kind regards,
GoGroopie
“Do not use this site!!!!
I used it on a 2nd and 3rd occasion as i ordered two items within a day or two of each other.
One of the items i returned direct to the seller who efficiently emailed back to confirm they had sent the refund through to GoGroupie who inturn had not reimbursed me. The other item NEVER arrived. It was a Xmas present and ordered weeks before Xmas. I have had one email from GG to say they would refund my account. They have only credited my account for a 3rd of the value (which i asked them to credit my card not my account) and they've failed to reply to my emails which now have accumulated to at least 5 with no response. This company should not be able to trade.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher code/s, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
