“Appalling.
Bought a voucher for a weekend away at a pub.Tried booking it but pub closed down. Tried getting a refund. After months and many ignored emails and broken promises they still have my £89. Use this company at your own risk”
“I paid for a snuggle blanket despite emailing several times and them accepting there was a problem one month later I have no refund or decent answer from GoGroopie. I gave my phone number and they haven't called. What a rip off.”
“Do not touch this company with a bargepole! Bought 2 separate items - 2 separate nightmares! They do not respond, am still waiting 2 months on for p&p refund and for goods 2 months on. Dodgy,inefficient,borderline illegal! Am contracting Trading standards to protect future users. Disgusting and appalling!!!”
“I ordered a IPone 5 Protective case in January 2013. It arrived smashed in the Post. I have been trying to get a refund ever since. I have written so many EMails to Customer service; Its incredible. They are useless! Its seems they are being deliberately obstructive. They give the impression when they do respond they have no intention of giving a refund. This must be the worst Company I have ever had dealings with. My Personal opinion; "Do not have any dealings with this Company at all".”
“,WARNING...still trying to get refund from a faulty tablet bundle bought back in october 2012...they take 3 days at least to reply to email,despite being labeled as urgent, there contact numbers are not functioning. My refund for item has taken weeks to sort,as conversation is via email, so you reply stating these are my account details,they reply 3 days later! there merchants are dodgy,they appear to use backstreet traders most of the time.they need a hard lesson in consumer laws!!”
“I have bought 2 different items off gogroupie back in feb 13 it is now march 8th and still have not yet received my goods, will not buy from them again, they dont even answer there calls or emails, be aware do not buy.”
“Great deals, never had a problem with delivery going to buy a trip abroad at some point this year. much better than the experience ive had with the likes of KGB Deals they are a nightmare will recommend Go Groopie to anyone who loves deals like me. josie”
“Just got back from a fantastic 2 night break at the Plough inn. £79 for the two of us and was exactly what the advert said it would be really warm welcome and can't wait to go back!”
“As many of you i also bought and Android tablet before Christmas which didn't arrive. So i gave Customer care a ring. Spoke to Rhiannon she was lovely explained the whole situation to me and GoGroopie do not send the product you buy the coupon for a item from another business! She rang this Bluebud when i was on the phone and asked where my item was. She came back to me and apologized again and said that Bluebud ran out of stock and didn't inform GoGroopie until that very morning straight away she took my details and said she would call me back in half hour hopefully with a solution. 20mins past i got a phonecall from Rhiannon she had personally called up a number of other businesses they work with and had managed to secure me a similar tablet with them and it will be with me within 2 days. 2 days later i got my tablet so i just want to point out that its not GoGroopie that are causing this issue its businesses not being upfront with them. GoGroopie have done everything for me they could to clean up the mess of this "Bluebud" and i will purchase again. Thanks Rhiannon and thanks GoGroopie. P Hutchinson”
“For others. Go Groopie Tel Number: 0203 4740107. Good Luck!!! I have never come across such a shambles of a company. How bad is there response rate & customer service. I will NEVER deal with them again. Thankfully my table bundle was purchased on a card & after many failed attempts of trying to resolve my many issues, (delivery, faulty goods, wrong description of item, return goods, returned delivery costs, refund requests to just be lied to over & over again )I contacted my bank and used there protection to get a charge back. If purchased via card even if Paypal and over the 45 days, get your money back, it's the only resolution from 5 months of experience!!!. I had to put 1 star.........................BAD COMPANY.”
I recently made a purchase with go groupie for £49 they have taken the payment 6 times . I am a pensioner and that is a lot of money taken from my account . I have e mailed them 3 times and up till now no response.. I tried a number some one had posted 0203474017 but not even a ring tone sooo guess this number does not exist . does any one have a contact number. I thought this company were part of groupon . ...Groupon have always been reliable and honest .. my big mistake thinking these two companies were linked
“Bought two android tablets for my kids 8 & 10 and they haven't put them down since we got them which encase anyone was wondering was 2 weeks after they bought the vouchers with there Christmas money. As the title says Great Product, Great Service, Great Price i will recommend and buy again Thanks Michelle Blake x”
“After my girlfriend bought me 16 razors heads for a £10! i thought to myself they must be shocking to be so cheap. How wrong was I! i can't tell the difference what so ever, so ive stocked up haha got 96 razor heads in the bathroom cupboard and all for 54 quid shaving me over £100 this year ;) One happy customer keep the deals coming!”
“I am absolutely appauled at the service I have received (or not received) from this company and advise anybody considering making a purchase from them to walk, no run, away, fast ! I stupidly bought an android tablet bundle as a gift for Christmas, it arrived just in the nick of time but unfortunately - there was no bundle - just the tablet which wouldn't even switch on ! The second I asked for a refund I have heard nothing from them - what a surprise ! Watchdog here we come !! Oh and yeah, I'm not the only person I know that had the same issue and they too are still awaiting a refund.”
“PLEASE DONT BE A MUG LIKE I WAS.
I ordered and paid for a Tablet bundle on the 14th November 2012,paid for it on Paypal. As you can guess i am still waiting like many others who have been conned by this company. I also emailed and tried phoning Bluebud but didn't even get an email back.I have emailed GoGroopie many times and phoned with their answer being "trouble with the mercant,it has been posted,it will be sent out this week,we will chase merchant up etc etc. My last call to them i asked for a full refund and i was told it would be back in my Paypal account within 10 days.Yes the 10 days are up and no refund. I am now sending all my contacts an email to tell them my experience and to suggest they have nothing to do with this site.I would like anyone reading this to inform all their contacts and tell them to read up on the GoGroopie reviews.
I am also informing Trading Standards and Watchdog.
Paypal couldn't help me because it was over the 45 days to start a dispute.”
“I am in the same position as the many other disgruntled customer. I ordered my Tablet on the 26th November and after being promised it would be delivered a number of times I still haven't received my Tablet, this is the worst customer service I have ever experienced. Please refund my money within the next 5 working day ( it can be done that quick I have working in banking so don't tell me differently) other wise I will be contacting Trading Standards.”
“Exactly the same as the review below. GO GROOPIE I WANT MY MONEY BACK as i have not recieved the tablet and now i do not want it. Complete joke! Astronauts can make it to the moon and back within 7 days... Whats your excuse considering it was ordered on the 5th Dec 2012?
I dont want to hear how it will arrive by the end of the week because you seem to fail exactly by not stating WHAT WEEK AND WHAT YEAR!
SO I WANT MY MONEY BACK.i WILL BE REPORTING THIS MATTER TO TRADING STANDARDS. This is not acceptable.”
“Total scam!! Purchased my tablet on 27/12/12 - they were fast enough to take the money out of the bank - aswell as the £14.99 delivery.. I have never heard from them since! I have emailed them and had no reply whatsoever!! No telephone number to contact, absolutely disgraceful, i cannot cancel my order as it is well past the 7 day period!! I dont want the tablet any more - just my money back asap!! Complete fraud as far as I am aware!”
“I am in the same boat as everyone else. I paid for my tablet 12th November 2012 and have had various emails with excuses. Basically saying the company is busy with Christmas orders and are trying to get orders out before Christmas, guess what I still haven't received my Tablet!!!
I will like everyone else, never use Go Groopie and have told all my friends the same. Both companies are doomed to failure I'm afraid. I am now in the process of contacting The Office of Fair Trade to report both compaines, which is what I have informed Go Groopie, but have had no response”
