“I placed four orders via GoGroopie and only one of them went without a hitch. Two others were delayed and I am still chasing a refund for the fourth. GoGroopie have replied to my emails each time I have used their online contact form but the end result is mixed, to say the least.”
“I bought a Sat Nav from Go Groopie and i would have to say that i had a pretty good experience. It only cost me £50 and works great so no complaints from me”
“I bought a voucher for a two course meal for two restaurant deal in London. It was only £29 and the food was great and staff very friendly so i would use Go Groopie again”
“had nothing but problems, it is nearly impossible to get an answer by email and their contact number isn't on the website so for people having trouble finding it its 0203 4740107. hope this helps”
Thank you so much for this review as I have been trying to contact go groupie for sometime & couldn't find a number that worked. I have now been able to contact them at long last due to you. This review was so useful, once again many thanks
“Paid for an ipad case on 17th April 2013 which never got delivered. Sent several emails to the supplier and never heard from them, so got in touch with go groopie customer service and they assured me that they will look into it on my behalf.After 7-8 back and forth emails with gogroopie where the account manager kept changing this is the last response from their customer service. Did'nt hear anything from them after a reply to this mail from me. Received this mail from them on 4th June, have given up on this now.
Till date(14th Sept 2013) no refund or no credit in my go groopie account neither a replacement product has been received. Will never buy from that website again.
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Thank you for contacting us, I am sorry to hear that you still haven't received your order. I would need to speak to the merchants regarding this as we do not have access to their computer system or orders so they will be the ones who need to advise you of your items whereabouts. I will contact them now for you on your behalf and I will request them to contact you directly regarding this. Can I just double check that you have managed to redeem your voucher through the link provided on your voucher and paid the merchants postage and packing charge? If this has not been done that would be why you haven’t received your order. Please advise.
Please keep us updated and let us know if no one has got back to you to resolve this matter and we will assist you further.
Kind regards
Sian
Go Groopie Customer care”
Who is this Sian? She sent me a basic one liner asking me exactly what I meant when I complained about GoGroopie. I had already spelt out exactly what I meant - they are not worth using as the customer service is terrible.
“Duplicate payment went from my bank to theirs. Contacted them by e-mail to ask to refund the duplicate payment. They claim they never received it and the payment would be returned to me. After 3 weeks nothing. Had to contact my banks payment dispute department. Fortunately Santander just credited my account with the £10 owed and took on the case. I informed Go Groupie that the bank is dealing with it and their excuse was that the money was stuck in cyberspace. I have come across this before where funds are stalled in limbo for a couple of days- but a month!? I advised them to change their bank. I advise all to avoid this company.”
“I have just received an email saying I signed up using my email address... News to me because I did not sign up to this at any point... When trying to unsubscribe using the link via the email it says error every time so am unable to unsubscribe!! Annoyed that tht can take my email sign me up when I didn't want it or request it!!”
“I am pulling my offers from Go Groopie after reading this!
I do not want to be associated with suh bad customer service!
I knew they were bad at communicating with merchants and ignoring us, but I didn't know how badly they treat the consumer!
That is not a reputation I wish to have for my business!”
“Bought a two night break from them as a gift only to find out six months later when trying to book that the hotel had closed. Without being told by go groopie or offered alternatives? Upon asking for return of cash I was told money would be credited to go groopie account???. As if I would use them again??? Not very helpful customer service either”
“Complete rip off! Voucher doesn't work and when you repeatedly try and contact them to find out why or get a refund you have no response! Do not buy from this website it is a scam!!!!”
“Terrible company ordered 2 iPhone 5 charger cases vouchers wouldn't work complained and complained fobbed off with merchant will contact you etc. I think this was a delaying tactic to time me out with Paypal. Promised refund still waiting”
“Very happy with my recent purchase for some Argan oil. It is normally very expensive if you buy it from a hairdressers. This was the real deal however and only cost £21 for two bottles. It's hugely beneficial to your hair, especially if you are prone to nasty split ends. Great to use as a styling product too. I'm happy with my experience of Go Groopie. Cheap and a great product.”
“I used Go Groopie as i saw that they had some cheap deals for Android tablets and i wanted to get one for my son for his birthday. I found a very cheap deal with extra's included also and it arrived quickly and looks and works great. Would highly recommend as it was the cheapest price i could find on the internet”
“Hi,6 months ago i ordered and paid by Paypal for a Tablet Bundle. Guess what . Never received goods but after many phone calls and e-mails i finally got a refund today (6 months and 1 day) for the Tablet bundle but no refund for P&P of £14.99 P&P. Think i will stand a chance getting this back!!! not going to give up hope.
I had started emailing them every month on the anniversary of me sending them my money.
Sorry GoGroopie but i wouldn't reccomend you to anyone .Sue.”
“I recently purchased some anti-ageing serum but then wanted to cancel the order. I emailed customer service and they got back to me very quickly, within 1 day and confirmed that they had issued a refund and that it would reach me within 7 working days which it did. Very impressed at the level of service received. Would definitely buy more products from them.”
“Bought razor blades feb now may still waiting dont want refund just want goods Company sucks don't use them for anything if it sounds too good to be true it is,,”
