“Had some items received ok but one hasn't turned up from 14th December and the other had no stock available when I tried to use the voucher the next day.
Asked 31st December about missing order, eventually got reply saying allow 7 days for supplier to contact me or get back in touch.
Heard nothing requested refund of purchase price and postage after allowing 8 days, so far no reply or refund.
The one where item was subsequently out of stock they said would refund in 14 days, nearly 3 weeks and still no refund.
Refuse to use them again, they take your money but don't refund ever!!!”
“Do not use, go to other voucher pay sites, as Gogroopie are impossible to get hold of when the items you pay for DO NOT GET DELIVERED, they do not respond to nor acknowledge emails and the phone number supplied is just a recorded message
0 stars but no option for that
If you ever think of using Gogroopie think of this:-
"Save your money and save your time
go elsewhere when shopping online"”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
A member of our team has emailed you instructions on how to redeem your vouchers. Please check your emails and follow the instructions to redeem your voucher. Please do not hesitate to contact our customer support team if you have any further queries.
Kind regards,
GoGroopie
“Purchased 2 coupons voucher, code doesn't work money has been taken out of my bank account. I have emailed them several times they emailed back saying the items can take 4 weeks. Still waiting for the items I purchased in September, very difficult to get money back .
Would never use them again, very bad experience poor customer service”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I placed an order on the 28th and 30 December 2014 Swarvoski women set for for f12.99 and stunning 2 in 1 crystal bracelet for f 6.99. It is now the 30th and I still havent received my order. . This is my first time using them and I shall not be using again . It is not a lot of a money but It is the principal that no one responds. Could you give me a number where I "m can ring.”
“Bought an android tablet, didn't turn up so called the support team turns out I forgot to pay the p&p! They sorted it out for me same day. 3 days later it arrived VERY well packaged, tablet is great for the price easy to use (being 61 it needed to be) would recommend and I've already purchased more items.”
Hello,
Thank you for your great feedback! Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“Ordered an item on 13/12/2014 and it is now 30/1/2015 (6 weeks), despite to contact the vendor and go groupie I have had no response from either. I know things go wrong but no replies from go groupie is very bad customer service. I will be telling all my family , friends and placing a comment on Facebook. trying to contact the vendor I have had no contact from either the vendor or go groupie,
Extremely bad customer service, non existent. I will be telling all my friends family and placing negative comment on Facebook”
Hello,
Sorry to hear that you have not received your order. A member of our team has responded to your email and has contacted the merchant and have asked them to contact you directly with an update of your order.
Kind regards,
GoGroopie
“I am still waiting for a refund of £198.00 despite phone calls and email where they have promised the refund in 7-14 days still not issued this goes back to the end of December. Even though on there website they promise no quibble refunds. Will not use this company again. Very difficult to find contact numbers and they take days to reply to emails.”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
Many thanks,
GoGroopie
“I have had the worst experience from ordering from go groupie. I ordered a frozen game for my god daughter for xmas - they eventually advised that they would not be able to fulfil my order and would refund me. It is now end of January and despite several e-mails have still not received this.
I am disgusted at the service from this website.
Please don't order off them - they are such a waste of time!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Thank you very much for leaving great feedback! We are very pleased to hear this we hope you continue to have good experiences with GoGroopie.
Many thanks,
GoGroopie
“ordered Holloween contact lenses that never arrived and have been trying ever since to get a refund.Emails take weeks to be answered at all and then lie and tell me a refund will be sorted but never is.Awful company! Don't deal with them.Trading standards here I come!”
“Purchased a earring set, really cheap price similar in next were £10 more! Arrived within 3 days of order and quality seems decent - will buy more lots to choose from
Peggy”
Hello,
Thank you for letting us know that you have enjoyed using GoGroopie. Please do not hesitate to contact us if there is ever anything we can assist you with.
We do hope you keep on checking out our latest deals.
Many thanks,
GoGroopie
“Oh Boy, wish I'd read some of these before I got involved with them! Again, it's Zip Gadgets I've got a problem with and will now contact PayPal for a refund will now block their emails and discourage anyone from using them!”
Hello,
Please email our customer support team quoting your voucher code and the issue so that a member of our team can assist you in the matter.
Kind regards,
GoGroopie
“I have attempted to retrieve two vouchers I purchased at start of January, but am afraid they r not valid, that is what the site is telling me, luckily I haven't spent to much but major rip off, I am sooooo annoyed with Gogroopie, very bad practice, if I had read reviews first I wouldn't b writing this to warn others KEEP AWAY FROM GO GROOPIE A MAJOR HEALTH RISK”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
