Hi Angela,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I Bought an item of them before December as a Christmas present that item didn't arrive until Febuary when I contact them they keep on saying wait few days Then I didn't receive the item for another few weeks then I got fed up and asked them for a refund they said the money will be in my account in the next seven days now is the in another month and a half I haven't received the money every time I phoned them they said it will take 3 to 4 days then another week passes then I don't recieve my money again now it's March n I'm still chasing my money that I paid in December I would never recommend to use this website to buy your stuff as as they r total robbers n thieves on the other Side of the monitor..”
Hi Jan,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“Similar to other comments .. The voucher was not being accepted so asked for a refund .. I have been chasing since December . They have told me three times that the refund is on its way .. Still waiting.. Do not use this company”
Hi Kelly,
We are sorry to hear you have not received your refund. This has now been paid back into the original method of payment and a confirmation email has been sent to you.
Kind regards,
Go Groopie
“Unable to use a voucher that I purchased a couple of months ago as the website wouldn't accept it. I advised gogroopie at the time and they said that the voucher was ok. I tried a further 2 times and was still unable to use it so advised gogroopie who told me that I could have a ful refund. I have now been chasing them for over 2 weeks without response. I have asked for their contact number as I couldn't see it anywhere on their website, however again they have ignored this request.
There is absolutely no customer service at this company. They are happy to take your money but when you have a problem they aren't interested. Hopefully they will soon go out of business.
AVOID AT ALL COST!”
Hi Gary,
We are very sorry to hear you have not been able to redeem your voucher. We have informed a member of our customer support team regarding your complaint and someone will respond to your emails shortly.
Kind regards,
Go Groopie
“Sent email to trading standards and watchdog this morning regarding this sham of a company. After numerous correspondence, was promised refund for purchasing vouchers which I couldn't validate and although the amount was small, received nothing. How many more people have they conned.
Had enough, will let watchdog sort them out.”
Hi there,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed our customer support team regarding your refunds and should receive a confirmation shortly that this has now been paid. Please check your inbox for our correspondence.
Kind regards,
Go Groopie
“I used this site to buy a voucher for some bedding and then changed my mind it has taken me 8 emails and 5 months of waiting to get a refund off them I would never use this site again.”
Hi Katie,
We are very sorry to hear that you have not had a pleasant experience with us. Please be advised that your refund was paid on the 29/01/15. Feel free to contact our support team with any further enquiries.
Kind regards
Go Groopie
“I have ordered towels which I haven't received. I also tried to order 2 teeth whitening pens from Cougar but the groupie code wouldn't work. The pens on the website had also been reduced so the deal wasn't worth it. I have contacted both Cougar and Go Groupie but to no avail
Irene kelly”
Hi Irene,
We are very sorry to hear that you are having trouble with your orders. A member of our customer support team have been advised regarding your enquiry and will be in touch with you shortly. Please check your inbox for our correspondence.
Kind regards,
Go Groopie
“Ordered a hosepipe on a reel, took the payment and have not recieved my voucher, I have emailed twice and no reply, there isn't even any purchase record on my account??? So weres the £9,99 gone? Glad it wasn't an expensive lesson! Disappointed an won't use again”
Hi Linda,
We are very sorry to hear you have not received your order. We are currently experiencing a backlog and are doing our best to respond to your emails as soon as we can.
Our customer support team are now looking into your account and will be in contact with you shortly with further assistance.
Please accept our sincere apologies for the delay and inconvenience this may have caused you.
Kind regards,
Go Groopie
“We ordered alot of items from go groopie late last year leading up to Christmas for presents £175:00 worth, we still have not received any of the items its now March. Constantly e-mails between ourselves & go goopie company & now they are saying they will not give us a refund because it was our fault we didn't pay the postage we told them the items was cancelled & we decided when we placed the orders we cancel more or less straight away. They said "As a good will gester they will offer us some of our £175:00 back" but it can only go into our go groopie account... We paid via our bank account so we want "our" £175:00 returned to our bank account... they reply was.. since we will not except our "part" refund into our go groopie then they can help us no-longer... We are fuming & intend to report this to fair trade & our solicitors we have no intentions of letting £175 of our hard earn money go...”
Hi Angie,
We are very sorry to hear you are yet to receive your refund. Your enquiry is currently being investigated by our customer support team and they'll be in touch with you shortly. We would advise that you regularly check your inbox.
Kind regards,
Go Groopie
“Paid for a shoe rack but haven't been able to redeem the voucher. Contacted go groupie a week ago but they haven't bothered to reply. Wish I had taken the time to read the reviews before I was conned. Not a reputable company !!!!”
Hi Meg,
We are currently experiencing a backlog however we are doing our best to respond to your emails as soon as we can.
We are very sorry to hear that you are having trouble redeeming your voucher. Our customer support team have now been aware of this and will contact you shortly with further assistance.
Kind regards,
Go Groopie
“I paid for some Gillette razors £16.99 in January 2015 plus postage £4.95 and not received them. I have sent quiet a few emails and had no response or refund.
All I get told when I phone is we ill refund and it will go back into your account in the next 3 working days. 3 times I have phoned and keep getting told the same thing. It is nearly 2 months now.
I would advise anyone to stay away. They take your money buy do not dispatch the goods.
Conn please beware of the company.”
Hi Djamel,
We are very sorry to hear you have not received your refund. Please be advised this has now been refunded back into the original method of payment. A confirmation has been sent to you, please check your inbox.
Kind regards,
Go Groopie
“Been backward and forwards between supplier and go groupie since b4 Christmas no delivery supplier tells me at last vouchers cancelled still no refund from go groupie will never use these again”
Hi Christine,
We are very sorry to hear you have not yet received your refund. Please be advised this has now been paid back into the original method of payment. A confirmation has been sent to your for your reference.
Our sincere apologies for the delay and inconvenience this may have caused you.
Kind regards,
Go Groopie
“I put in an order in early December 2014, then decided to cancel it as the postage costs more than the item. I e-mailed the customer service, it took a long time for a response from them. The last two emails from them was that the refund was on it's way. It is a small sum of money, I have not as yet received it. This company has no ethics, they either ignored your email or lied about refund on its way. Please do not buy things from this company, I will never use them again”
Hi there,
We are sorry to hear you are still waiting for your refund. Please check your inbox as our customer support team have contacted you regarding your cancellation.
Thank you,
Go Groopie
“DO NOT USE THIS COMPANY!!!!!
Bought a product at the beginning of January, it was unavailable so within minutes I emailed asking for my voucher to be cancelled and my money refunded....I'm still waiting!!
It either takes ages to get a response or there's no response at all. And no response from the apparent Director of the company either!!
Absolutely shocking”
Hi Nicki,
We are very sorry to hear you are still waiting for your refund. We have been advised that your refund has now been paid and a confirmation email has been sent to you.
Please accept our sincere apologies for the delay and inconvenience this may have caused you.
Kind regards,
Go Groopie
Hi Vivika,
We are sorry to hear you have not received your order. We are currently experiencing a backlog and are doing our best to respond as soon as possible. Please check your emails in regards to your order and respond so our customer support team are able to provide you with further assistance.
Kind regards,
Go Groopie
“Ordered perfume on 01.12.2014, money taken from bank straight away but no perfume. I have chased this up with go groopie and supplier pink style with no action, at least 25 times. Would never order from them again and would recommend never using them. Customer service is appalling. Can only contact them by email, no tel number. They never reply. I wonder how many other customer have been conned too?”
Hi Jordan,
We are very sorry to hear you are still waiting for your order.
Your enquiry has been passed to our customer support team and you should receive a response shortly.
We would like to thank you for your patience and hope to resolve this as soon as possible.
Kind regards,
Go Groopie
Hi Dave,
We are currently experiencing a backlog and are doing our best to respond to your email as soon as possible. However, we are very sorry to hear that you have not received your order.
Your enquiry has been notified to our customer support team and they'll be in touch with you shortly.
Kind regards,
Go Groopie
“Third rate company!!! . I would not recommend this company to anyone ,unless you are happy not to have your items delivered.Just a scam company that are only too happy to take the money and run.You won`t be able to contact them or the company who are supplying your order.Will have to contact PayPal to recover my loses. 99% of reviewers can`t be wrong ,just wish I had read them first.”
Hi there,
We are very sorry to hear you have not received your order. We have raised this to our customer support team and they will be in touch with you shortly regarding the whereabouts of your item.
Our sincere apologies for the inconvenience this may have caused you.
Kind regards,
Go Groopie
“Try getting hold of them when you need to, there is a number to call bur it's a dead line. I should not think they will put this in for anyone to see, I'm 81 and not computer active, like most of you out there, if you have the same problem please let me know,”
Hi David,
Our phone lines are open Mon-Fri, from 10am-4pm. We are very sorry to hear you are having trouble with your purchase.
We will inform our customer support team and they'll be in contact with you shortly regarding your recent purchase.
Kind regards,
Go Groopie
“It seems I am another victim of this company. I ordered and paid for an item in November and they have had my money since then and I have received nothing. I emailed them several times with a couple of replays saying they would look into it and then no reply from the last few emails I have sent. Does anyone know what I can do now ?”
Hi Wendy,
We are very sorry to hear you have not received your order. Our customer support team are now dealing with your enquiry and you should hear from them shortly.
We hope to resolve this as soon as possible.
Kind regards,
Go Groopie
