“I ordered gloves from your site and a company called pamper me on the 6th December .a 2/3 week delivery was stated. I have not received the goods so far and my emails to pamper me and your selfs have not been answered. I have rang pamper me but know one answers the phone”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and have contacted the merchant to chase up your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I purchased a serrano ham for christmas and when opened, it was sooo mouldy it was disgusting. The voice mail for the number 02034740107 says they are closed until Jan 5th but still working through emails. I dont think so as I havent heard back from them and from what I have read it looks like I might never. If any one has come up with a way to sort this out since the last comment pleeese let me know as they cant be allowed to get away with this.
I have tried to call this week only to be put on hold with music and nothing but call charges and all the responses i read say they are catching up on a back log of emails. does this say it all!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and have issued your refund. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have emailed Go Groopie in numerous occasions and still no reply. I ordered a Leighton Denny nail set on 29th November. But still have t received it. U was told 2-4 weeks. It was a Christmas present. I'm so disappointed as angry. But when you don't even bother replying that's just rude. Where is my order???? I will never use your site ever again and either will anyone I know.”
“I am still waiting for a reply after you have taken a transaction out twice. It's been 5-7 business working days and It was almost £400 that you have taken! We have suffered in the run up to christmas and you are impossible to get hold of. If I don't get a response by end of week I will be contacting watchdog and taking legal advise”
“I ordered a star lights lamp for my daughter for christmas weeks before. I have still not received it ! I was given a delivery date for it after emailing them repeatedly but it did not arrive. Needless to say I am still waiting for my order and also a reply to the email i have sent them. Will never order from here again. Absolute joke want my money back!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry but we do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Tried to order a product, when at checkout the payment did not go through and I was advised that no money had been taken. I tried again 3 more times but the money for all 4 transactions was taken out of my account. Have emailed them to request refund on 24th November to no avail. Spoke to someone in December and emailed again over Christmas. Nothing. What a shock having read all these reviews. I wish I had been aware of their poor customer service before being taken for a ride.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I ordered two separate items back in November and neither of the arrived, if I'd seen the other reviews I would stayed clear of this sight and defo won't be back. I'll put this review on Facebook so my friends won't be fooled.”
Hello,
Sorry to hear this, please email our customer support team and please quote your voucher codes and please confirm that you have redeemed your vouchers and paid the postage costs per voucher for the merchants to dispatch your orders then we will be able to assist you further.
Kind regards,
Go Groopie
“Bought a voucher for a Serrano Ham 13/11/14 for Xmas, £39.99 !! redeemed voucher and paid postage on 13/11/14, £5.99 Still hasn't arrived yet (05/01/15)
Emailed them 24/12/14 & also Spice Hot who were the Ham suppliers. NO REPLY !!!!
It did say there could be 3 weeks for a reply! 3 WEEKS !!!!!!!!!!!!
Absolute Disgrace, would never use or recommend them again !!!!!
My Voucher code was 9180126197
How can you reply on here but not Direct ??????????”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and has contacted the merchant to chase up your order and have asked the merchant to contact you directly. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered 23 nov mascara. I have emailed 3 timrs and called ny telephone. There answer machine only tells you to email. I have just emailed again via there customer on line team. I have ssid I now want a refund and will not deal with them again. I have ordered many gift items for xmas, ALL but go groupies item have arrived. Thanks for nothing, life is stressful enough without chasing you. Sandra Blackburn. Item no 62034740107.”
Hello,
Sorry to hear this, please confirm your email address so that we can search for your emails if you have already emailed us. Sorry for the delay of reaching your emails as we are currently experiencing a backlog but once a member of our team reaches your email they will respond and deal with your query.
Kind regards, Go Groopie
“Hopeless! I ordered an item over 3 weeks before Christmas. It finally arrived on 20th December, but on 19th December I ordered the same thing from Amazon which arrived within 24 hours. Very difficult to get hold of them but will hopefully get my money back. I will never use them again”
“I went on your site and ordered a Car Bluetooth Sun Visor Speakerphone which was delivered from Zip Gadgets but when I checked my bank account I found that they had taken £39-93 from my account instead of £3-99 for delivery.
I have written e-mails to gogroopie and had no response.
I have also rang Zip Gadgets which promised to put the £36-00 back but as of now they have not done so, and after 2 weeks of ringing them at least 10 times, they are not answering their phones anymore.
I would strongly recommend not buying anything from Zip Gadgets their after sales are non-existant.
I am also not happy or confident with the gogroopie site so beware.”
Hello,
Sorry to hear this, unfortunately we do not see any emails from this email address. Can you please email GoGroopie and please attach a copy of your transaction receipt of being charged the full price then we will need to forward it onto the merchant and ask them to refund you the extra charges.
Many thanks
Go Groopie
“Ordered goods in time for a Christmas delivery, no goods arrived, and despite numerous e-mails, not even an acknowledgement. They took my money quick enough, now I have asked for a refund after cancelling my order, still no acknowledgement, now leaving it with my bank to try and recover my money, it will be trading standards next ! This company should not be trading, they are a disgrace !!!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Please do not use this organisation!!!! I am still waiting for my voucher for eternity perfume 3 weeks now after site stated would have it in 5days!!! I have sent 5 emails and to date no reply I have rang their office and voice message stating closed for festive season.... Spending my money which was taken from my account within 1 hr of buying offer
Want to make everyone Aware of my experience”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Bought a voucher and couldn't use it. Emailed GoGroopie constantly but to no avail. Their customer service is quite a disgrace. I really do not recommend them. Keep clear.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“People do yourselves a huge favour DO NOT purchase anything from this sorry company,they will take your money but you will get NOTHING in return.It is a waste of time contacting them because if you look at the reply's they have sent customers it is the same answer all the time from a script they use,they will tell you they are sorry and will look into the matter to resolve the problem and then NOTHING.They have taken money from me but i can assure them i am NOT going to let them get away with it and have already set in motion action to get my money back from them and to make sure they get all the bad publicity that i can to make the British public aware of their scam.”
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your emails due the backlog we are currently experiencing. Sorry to hear this, can you please confirm whether you have since received your order?
If not, then we will need to contact the merchant to cancel your order then issue your refund.
Please confirm this so that we can assist you further.
Kind regards,
Go Groopie
“I brought to vouchers for some clothing for Christmas present.
The codes they sent I was told they had expired even though I put them I the day I got them.
E mailed them 5 times since to find out what tomdo next or get new codes no one has returned an email it has been 3 weeks now.
Total disgrace you cannot speak to anyone regarding this. Seeking advice of the next course of action.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Brought a deal which was over subscribed so unable to get, have e mailed GoGroopie 4 times with no response. Do not use, totally unable to get hold of them if a problem. I use Groupon loads, its a million times better and no contacting problems or over subscribing deals!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered a bird keyring a month ago but it's has not reached yet... I mailed a lot of times but did not get a single reply... I think buying anything from go groopie is just wasting your money for no reason because they keep the money but don't give your item..... Isn't it a fraud?????”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Gogroopie has ripped my wife off to the tune of £40.00!! They are blaming a third party but for several months we have been having nothing but trouble with them. My advice would be to keep well away from them.”
