Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,511 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“From initial contact to installation our experience was very good. The installation team were excellent and even though they encountered issues all were resolved. The only negative since the installation is that an outstanding issue highlighted by the installer is still not resolved and promises to call back to have not materialised. Overall very pleased with boiler.”

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“Very good service all around, engineers were very good swift, very knowledgeable, cleaned up and remove rubbish when they've finished. No hesitation in recommended Glow Green Ltd.”

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“good service from beginning to end. John the engineer was great, thorough and tidy.”

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“Disappointed with the guy who is in charge of my account never phones back.”

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“Excellent company”

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“Great value and communications throughout the whole process and excellent follow up after installation. Would highly recommend.”

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“Avoid this Company like the plague! They have provided terrible support and service to me over the past two years and I think their practices is suspect to say the least. They are not who they appear to be. Caveat Emptor. They provided and installed a replacement boiler in June 2021. In November 2023 I reported a fault to Glow Green - the boiler kept cutting out. Following a long exchange of e-mails and a visit from a Worcester Bosch Engineer on 16th December 2023 it was determined by him that the boiler had been installed with the water flow and return connected the wrong way round i.e. incorrectly, causing the flow and return sensors to work incorrectly and hence the cutting out. Glow Green had also supplied and installed a Magna Gas Flow filter but because of the installation error it is connected to the wrong flow pipe. To date this fault has not been corrected despite numerous e-mails, phon calls. Glow Green did not believe the Worcester Bosch report so subsequently agreed to send their own engineer to verify the fault which they did on 12th January 2024. I have repeatedly written to them by e-mail requesting their action to correct this fault but I have received no acknowledgement or offer of help. On 17th February I wrote to their Director Mr. C. Wigoder and asked him to intercede on my behalf but have not received an acknowledgement or any offer from Glow Green to rectify this error. I have now had to refer the issue to the industry ombudsman who is pursuing my case on my behalf. When I phoned Worcester Bosch to request details of their warranty they confirmed that Glow Green is not an accredited Worcester Bosch installer, shocking when you consider the wording on the website: "Expertly trained staff Nobody knows a Worcester Bosch boiler like an accredited installer does – our staff have gone through all the relevant Gas Safe, OFTEC and/or MCS approval. What’s more, they have experience of installing and servicing hundreds of Worcester Bosch boilers under their belts so you get efficient service. The safety of our customers is paramount." However, I now question whether they have any direct employees as they appear to use sub-contract gas installers who apply by mobile app and are constantly canvassing for sub-contractors to join their "network of installers" through a mobile phone portal. "Register to Join - Visit our Network Engineer Portal (NEP) website - works on mobile and computer with no apps required! Complete the simple registration form and upload any required documents. Our team will then review your application. " Contact Worcester Bosch directly, benefit from a professional company with full warranty offered. I doubt that this company will be in business in five years so any warranty promises or offers made are meaningless. Based on my own experience with this company I would recommend that you DO NOT GIVE THEM YOUR BUSINESS.”

Helpful Report

“Very poor service. I have raised a number of issues regarding my heating and 4 weeks on I have not received any response or resolution. I also state please speak to your engineer when he's finished installation as that's the last time you will see him .it seems that the company is only interested in payments as soon as payments have been made. They will not respond to your concerns or issues Avoid à I definitely would not recommend them .worst company iv had the bad luck to deal with.”

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“Great price, easy to deal with and superb quality control of installation to make sure the boiler has been installed properly.”

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“Great company and great customer service had a new boiler fitted with glow green and all went well”

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“AVOID THIS COMPANY. We had a boiler installed which straight away had poor performance, complained to Glow Green and while that complaint was being 'dealt with' more serious faults became apparent including the installation which led to the BOILER BREAKING DOWN and after finally having a visit from Vailant, the WARRANTY WAS VOIDED by their technician. This is after a winter weekend with no hot water or heating, to be fair the Glow Green tech did come out to look on Friday night but just drove off and we never heard from him again. Goes without saying Glow Green stalemated the first complaint, they then cancelled the 2nd complaint without notifying me which I then complained again and I never heard from them again. Their complaints people waste your time, leave long waits in getting back to you, leave you on hold for ages and run you in circles and then leave you hanging while all the time with a defective installation. There are other issues with the installation including Glow Green using the old broken filler loop tap, not lagging the pipes in a cold zone install PLUS it LEAKS! - who wants to keep a bucket under their new boiler? When I tell plumbers that I had Glow Green install my boiler they laugh. This All started in November 2021”

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“Great customer service, excellent communication , quick response and fast delivery. Highly recommended.”

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“I had a new boiler fitted on the 17th January 24 ( 4 weeks) it keeps going off keep ringing customer service they are full of apologies and excuses abysmal after service would never recommend them”

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“I have given my review when I had my replacement boiler installed.It is still working well.”

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“No pushy salespeople. Advised us well on our needs. Very quick to process our order. Fitter was very efficient and ran us through the operating system. Clean and tidy. I would recommend using Glow Green to future customers.”

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“Happy with installation, now obsessed with App, lol”

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“The price was competitive and the installation went without a hitch. The new boiler is working well and has met our expectations”

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“Quick & efficient & competitively priced. The instalation was New Years Eve & NY day. The engineer did two long days to make sure that the new boiler was functioning properly & the CH system up & warming our cold flat. I highly recommend the Glow Green team. NH”

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“Glow Green were very professional and helpful from the first phone call I received from them to Gary the engineer coming and fitting the new boiler. He was a very pleasant man and did a good job, clearing up after himself and explaining what he had done and how the boiler and controller worked.”

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“Had a new boiler fitted in December. Still no clue how it works . Engineer has been out several times as Glow green sent him several times for different reasons. Wanted another £250. to replace pipe inside house but the engineer cleaned the old pipe and Said it was fine now. He has shown me several times how to program the boiler but it doesn’t go off unless I turn the boiler off at source which means I either have no hot water or heating or hot water and heating so it is costing a lot of money if I don’t turn it off at the source. I would like to get just hot water without the heating on ! I have turned the thermostat on some radiator s off as I get too hot but wish I could operate it manually as the program unit will not do what I want it to do. Wish I had had my other boiler repaired as it was just 10 years old and easy to use and the new one is a nightmare to try and set and still can’t work it after a couple of months. What will I do in summer when I don’t want the heating on ?”

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Glow Green Ltd is rated 4.2 based on 2,511 reviews