Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Excellent work from start to finish.”

Helpful Report

“I have found the customer service on the telephone to be very difficult, you are left waiting for a long long time. When the fitters arrived to install my solar panels they were the first people to come out in person, when they installed the panels on the roof, they told me they had measured the space and I would be able to get an additional 2 panels up. When I eventually got through to my account manager, after trying the phone, leaving messages and finally going to email, I was phoned back by a guy called Dan, who told me I couldn't fit any more panels on the roof, and after a long conversation, he said that if I could justify that I could fit them I would have to pay for another survey and another scaffolding bill despite the scaffolding still being in place and the fitters telling me they are back in the area and could put them up in about 15/20 minutes. When the installation was completed I was told by the fitters that the datalogger was faulty, they said that they have lots of them that are faulty, and they said they would report it back to GlowGreen and arrange to come out and fit a replacement, I still haven't heard anything. I got a call from someone called Tony on Saturday last week asking me to leave some feedback on the fitters, when I read the review question it was asking me to leave it about their company, which was misleading. I mentioned to him about the Datalogger, he said he would look into it on Monday and get back to me - still heard nothing”

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“After sales service is diabolical. No thermostat fitted on boiler though paid for. (It is now illegal to fit a boiler without a thermostat). Company promised to sort it. Still waiting 2 weeks on. It appears the left hand not knowing what right is doing.”

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“Delivered what was asked.”

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“the engineer turned up to service my boiler, he was the same engineer who did the servicing a year ago, very professional, , I had Glow Green install a new Worcester Bosch boiler for me in 2017, and they have been very good in looking after it for me. This is the fifth time it has been serviced. I would use this company again.”

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“They are rubbish”

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“really pleased with the friendly, quick and efficient service GlowGreen provided installing my new boiler”

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“A very efficient organisation”

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“It was a good installation”

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“Fast and good job. It would be better some more explanation about how to program the temperatures but now it's ok.”

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“Pre service very good. Installation very good. After service when electrics needed attention, extremely bad. Would not go to this company again because of the way my concerns were ignored.”

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“From the first phone call to fitting the new boiler could not have wished for a better service,they were brilliant . Will definitely recommend”

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“Excellent service, respond very quickly. Engineers are very capable, clean and on time.”

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“excellent engineer, very poor communications, misleading phome calls and e-mails and promised a fitting date that wasn't honoured”

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“Efficient, competent,and pleasant.”

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“Great workers clean as they could be brill boiler”

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“very good customer care and the engineer who came to install the boiler i hope this remains the same as its comes to yearly service”

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“I found the whole process very good lots of information from start to finish. The engineer installed the new boiler efficiently and talked us through the job and operating system at the end.”

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“Boiler installation was re-arranged 3 times, twice on the day, which was very inconvenient. Sales team were great. Engineer was good except bedroom floor has not been put back properly.”

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“Terrible company for solar power - highly advise you avoid at all costs. Communication is vital with any large project and this company is dire. Received a PV quote from them with very pushy sales tactics. However when install date came around total shambles. - Put the scaffolding up 2 months too early. - tried to take the scaffolding down again before actually doing the job - cancelled install date at last minute, after their contractors had already turned up - sent the wrong kit - no ability to talk to anyone in the company. Usually 40+ minutes on hold then all their customer service agents have no clue and are unable to get their questions answered so promise call backs that of course never happen. - ignore all email communication - complaint team equally unresponsive Still waiting 3 weeks later post my install date with no clue what is happening, expensive equipment sat outside the house at risk of damage, and no way to contact anybody.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews